酒店回复: Hello Sandra, Agradecemos sus comentarios sobre su experiencia. Lamentamos que la limpieza y las condiciones de su habitación no hayan cumplido con sus expectativas. Tomamos en serio las observaciones de nuestros huéspedes y estas serán compartidas con el equipo correspondiente para que se tomen las acciones adecuadas. Su opinión es valiosa para mejorar nuestros servicios en el futuro.
4.0分
其他
原文
翻译提供方：Google
我住的房间里有很浓的香烟味。
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酒店回复: Hello Diana,Agradecemos que compartas tus comentarios sobre tu estancia. Lamentamos que el olor en tu habitación no haya cumplido con tus expectativas. Tu experiencia es importante para nosotros y será tomada en cuenta para futuras mejoras. Esperamos que, a pesar de esto, hayas disfrutado tu tiempo en nuestra ciudad.
4.0分
情侣出游
原文
翻译提供方：Google
否，并且
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酒店回复: Hello Tammy,Thank you for taking the time to share your thoughts. We appreciate your feedback and understand that every experience is important. Your comments have been noted and will be reviewed by our management team to continue improving our guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
1.0分
家庭亲子
原文
翻译提供方：Google
脏床单
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酒店回复: Hello Russa, Lamentamos que su experiencia no haya sido la esperada debido a la limpieza de las sábanas. Su comentario es muy importante para nosotros y será compartido con el equipo para evaluar y mejorar nuestros estándares de limpieza. Agradecemos que haya tomado el tiempo para comunicarse con nosotros, y esperamos que considere darnos otra oportunidad en el futuro para ofrecerle una experiencia más satisfactoria.
2.0分
其他
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The room was pretty disgusting, it was infested with roaches and I thankfully had shower shoes because the bathroom was even dirtier than the rest of the room. I know it’s a cheap hotel but good lord have some decency
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酒店回复: Hello Stephanie,Thank you for sharing your experience. We take cleanliness seriously and appreciate your feedback. We encourage guests to bring any cleanliness concerns to our attention during their stay so we can address them promptly. Your comments have been noted for future improvements, as we strive to provide a better experience for all our guests. Thank you again for your input.
4.0分
商务出差
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Jeanie the manager was OUTSTANDING. I had issues getting the internet and she went out of her way to help. Also walked me to the room when I couldn't find it. She is a gem!
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酒店回复: Hello Roger,Thank you for your feedback about Jeanie. We're thrilled to hear that she provided exceptional service and went above and beyond to assist you during your stay. We value our team's dedication to guest satisfaction, and your compliments will be shared with her. We appreciate you sharing your experience and hope to welcome you back in the future to enjoy more of the excellent service we strive to offer.
2.0分
其他
Very disappointed I will never get another room here sheets dirty and shower is nasty and there roaches! I am scared to sleep
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酒店回复: Hello NEDRA,Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and your experience does not reflect our standards. Your comments will be shared with our management team to address these concerns. We appreciate your input as it helps improve our services for future guests. Thank you for taking the time to share this so we can continue to uphold our commitment to quality.
2.0分
其他
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The comforters are old. Got cigarette Burns in it. It was never washed. Had a smell. Dirty socks found under the sink from the previous person that rated the room. That I had to throw out into the hallway. The lamp by the chair. The plug was missing couldn't plug it in. Popcorn and trash found behind the TV.
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酒店回复: Hello Wata,Thank you for sharing your feedback regarding your recent experience. We take cleanliness and comfort seriously, and your comments highlight areas that require attention. We appreciate you bringing these details to our attention, as they will help us enhance our services and improve the overall guest experience. Your insights will assist us in ensuring that each room meets our standards for cleanliness and comfort during future stays.
3.0分
其他
The place looks like a run down they moved my rooms we were mad and there is no breakfast there
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酒店回复: Hello Zelda,Thank you for sharing your feedback. We appreciate your insights regarding the condition of the property and your experience with the room change. Our team continually assesses hotel amenities, including breakfast offerings, to meet guest expectations. Your comments will be relayed to management for future improvement. We hope you will consider staying with us again.
3.0分
其他
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Staff here is excellent. They made us feel very welcome. However the cleanliness of the property outside was hoŕrible. There was trash all over the property. The cleanliness of the room was neat and orderly but still slightly dirty. The floors need a good deep clean.
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酒店回复: Hello Denise,Thank you for your feedback regarding your recent stay. We're pleased to hear you appreciated the warm hospitality from our staff. Your observations about the cleanliness of the exterior and your room have been noted and will be addressed with the appropriate team. We always aim to provide a pleasant environment, and your comments are invaluable to us. We hope to have the chance to welcome you back and provide an improved experience in the future.
浴室、微波炉，一切都很脏，有异味，清洁工作很糟糕，令人恶心，床吱吱作响，清洁工作非常失败。
我住的房间里有很浓的香烟味。
否，并且
脏床单
The room was pretty disgusting, it was infested with roaches and I thankfully had shower shoes because the bathroom was even dirtier than the rest of the room. I know it’s a cheap hotel but good lord have some decency
Jeanie the manager was OUTSTANDING. I had issues getting the internet and she went out of her way to help. Also walked me to the room when I couldn't find it. She is a gem!
Very disappointed I will never get another room here sheets dirty and shower is nasty and there roaches! I am scared to sleep
The comforters are old. Got cigarette Burns in it. It was never washed. Had a smell. Dirty socks found under the sink from the previous person that rated the room. That I had to throw out into the hallway. The lamp by the chair. The plug was missing couldn't plug it in. Popcorn and trash found behind the TV.
The place looks like a run down they moved my rooms we were mad and there is no breakfast there
Staff here is excellent. They made us feel very welcome. However the cleanliness of the property outside was hoŕrible. There was trash all over the property. The cleanliness of the room was neat and orderly but still slightly dirty. The floors need a good deep clean.