酒店回复: Dear María ,We are glad to know that most parts of your stay were pleasant. However, we understand your concern about the bathtub condition. This does not reflect the standards we strive to maintain. Our housekeeping and maintenance teams have been informed to inspect and replace or deep-clean the tub where needed. Your feedback is very helpful in improving the quality and comfort of our rooms for future guests.Sincerely,Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
非常好的体验
我强烈推荐这家酒店。工作人员非常友好，房间干净、宽敞、舒适。地理位置优越。
1.0分
家庭亲子
原文
翻译提供方：Google
房间和家具都很脏，地毯和家具都沾满了污渍。连床都没试过。我们离开了。
展开
酒店回复: Dear Guest,We’re very sorry to hear about the condition of the room and that it led to you leaving. This is not the experience we want for our guests, and your feedback will be shared with our team to address these issues immediately. Thank you for bringing this to our attention.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
房间很糟糕。冰箱里有腐烂的食物，床单上有血迹
展开
酒店回复: Dear Guest,I'm truly sorry to hear about your experience. This is not reflective of our standards, and we appreciate you bringing these issues to our attention. Please know that we take this matter seriously and will address it with our team immediately. We hope you’ll consider giving us another chance to provide you with a much better stay in the future.Sincerely, Hotel Manager
5.0分
家庭亲子
Love this property
Very nice rooms and very clean for the most part
The window that divided the bed from the living area was very dirty
展开
酒店回复: Dear Dominique,We are delighted to hear that you enjoyed your stay and that the room’s overall comfort, cleanliness, and layout made your visit pleasant. It is wonderful knowing the property continues to meet your expectations and feels welcoming each time.We appreciate you pointing out the condition of the window divider. The housekeeping team is reviewing this right away to ensure all areas reflect the same standard as the rest of the room. Your note helps us improve important details.Sincerely,Hotel Manager
4.0分
其他
展开
Well, the room was nice enough, except that the bathtub was stained bad enough to possibly be off-putting to some, also, you might want to have your own pillow on hand... however, the staff was very pleasant, helpful and courteous, especially Miss Cheryl in the breakfast nook. THAT lady is like a ray of sunshine...!!!
展开
酒店回复: Dear Guest,Thank you for highlighting our pleasant and courteous team, especially Miss Cheryl, who truly enjoys brightening mornings for our guests. We understand your room concerns and will review them with our team. We look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
其他
展开
The room was clean, the breakfast was good, all in all it was a good stay. The shower curtain had a tear nearest the shower head. That was the only thing keeping this from being a perfect stay. The folks working the desk were also great!
展开
酒店回复: Dear Jim,We are delighted that your stay was enjoyable and that the clean room, good breakfast, and friendly front desk service made a positive impression. Your feedback also highlights the torn shower curtain, which we are addressing to ensure future guests have a flawless experience. Comments like yours help us maintain high standards and continuously improve every part of the stay.Sincerely,Hotel Manager
1.0分
其他
展开
The room wa not clean. The microwave was dirty. The refrigerator had a smashed Michaelobe beer box to level it. The gap where the lock on door was wide and had to stuff pillows around itto
展开
酒店回复: Dear Brian,We are very concerned to hear about the serious cleanliness and maintenance issues you encountered during your stay. A dirty microwave, improper refrigerator setup, and a door lock gap are unacceptable and do not reflect the standards we strive to maintain. Your feedback highlights critical areas that require immediate attention. We are reviewing our housekeeping and maintenance procedures to ensure future guests have safe, clean, and properly prepared rooms for a comfortable and worry-free stay.Sincerely,Hotel Manager
3.0分
家庭亲子
展开
We didn't eat breakfast. We could hardly sleep in the room because it smelled old and musty, and like stale cigarette smoke even though it was non-smoking. Our daughter has asthma and she had a horrible night. Cable box was missing from the room so we couldn't watch TV. The lady at front desk during the evening was HORRIBLY rude. We only stayed at this hotel because of a family reunion close by and others were there.
展开
酒店回复: Dear Guest,We are very sorry to hear about your experience, Sheila. Your feedback is taken seriously and will be shared with our team to address cleanliness, amenities, and guest service. We appreciate your honesty and hope future stays elsewhere provide a comfortable, safe, and enjoyable environment for you and your family.Sincerely, Hotel Manager
设施：。
卫生：。
环境：可以
服务：可以
一切都很好，就是浴缸太脏了，黑得发亮，我觉得他们应该换掉它。
非常好的体验
我强烈推荐这家酒店。工作人员非常友好，房间干净、宽敞、舒适。地理位置优越。
房间和家具都很脏，地毯和家具都沾满了污渍。连床都没试过。我们离开了。
房间很糟糕。冰箱里有腐烂的食物，床单上有血迹
Love this property
Very nice rooms and very clean for the most part
The window that divided the bed from the living area was very dirty
Well, the room was nice enough, except that the bathtub was stained bad enough to possibly be off-putting to some, also, you might want to have your own pillow on hand... however, the staff was very pleasant, helpful and courteous, especially Miss Cheryl in the breakfast nook. THAT lady is like a ray of sunshine...!!!
The room was clean, the breakfast was good, all in all it was a good stay. The shower curtain had a tear nearest the shower head. That was the only thing keeping this from being a perfect stay. The folks working the desk were also great!
The room wa not clean. The microwave was dirty. The refrigerator had a smashed Michaelobe beer box to level it. The gap where the lock on door was wide and had to stuff pillows around itto
We didn't eat breakfast. We could hardly sleep in the room because it smelled old and musty, and like stale cigarette smoke even though it was non-smoking. Our daughter has asthma and she had a horrible night. Cable box was missing from the room so we couldn't watch TV. The lady at front desk during the evening was HORRIBLY rude. We only stayed at this hotel because of a family reunion close by and others were there.