酒店回复: Dear Dirk,We sincerely appreciate your recent stay at our hotel and thank you for taking the time to share your feedback with us.
1.0分
其他
原文
翻译提供方：Google
床坏了。淋浴水不热。早上 9 点客房服务无缘无故打扰了我们。
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酒店回复: Dear Shelia,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I have discussed this with my maintenance department about the hot water in the shower and will be working very closely with them to make sure things like this do not happen again in the future.Our housekeeping team starts at 10 am on weekdays and 10:30 am on weekends so I'm surprised who was there at 9 am.Thanks for bringing this to my attention, i will investigate on it.Once again sorry for the inconveniences encountered during your stay.Sincerely,GM
2.0分
其他
原文
翻译提供方：Google
附近有餐厅和加油站。缺点是我们要求客房服务，但没有得到服务或只得到部分服务。
1.0分
其他
Wasn’t allowed to check in because my ID was on my phone. Had a credit card. Please refund
3.0分
家庭亲子
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Zac was not used , heat worked. PTAC unit blew dust when turned on.The first room I checked into had a faulty door and was discovered when I got locked out of the room and went to the front desk. Was moved to another room . Not the most pleasant of stays. Fees were charged for damages that never occurred, and I have yet to receive a refund. Will never stay here again.
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酒店回复: Dear Guest,I have reviewed your folio and there are no damage charges applied .You were charged for your stay only and nothing else.
5.0分
其他
Fruits for Breakfast
Room was clean. Bteakfast foods were fine, but could use some healthy foods like fruits for those who don't eat carbs.
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酒店回复: Hello Kristen,Thank you for your positive feedback. We are delighted to hear that you found the room to be clean during your stay. Your suggestion regarding the breakfast offerings is greatly appreciated, and we will certainly take it into consideration for future improvements. We hope to welcome you back again soon.Kind Regards,GM
2.0分
商务出差
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Bathroom shower curtain was nasty. Stained and old.
Staff walked in my room without knocking, I was laying in bed when this happened. What happened with knocking? I had the sign outdoor my door as well.
Supposed to be non smoking and you can smell cigarettes a few rooms down from me.
Never will i stay there again
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酒店回复: We sincerely apologize for the issues you experienced during your stay. The cleanliness concerns and the incident with staff entering your room without knocking are unacceptable, and we will address these with our team immediately. Additionally, we take reports of smoking violations seriously and will investigate this matter. Your comfort and privacy are our priorities, and we regret that we did not meet your expectations. Thank you for bringing these concerns to our attention; we are committed to improving our standards.
我们的房间还行。设施开始老化了。我朋友的房间有臭虫，酒店也没给退款。
真糟糕！！！
房间有异味，除了房费外还额外收费，浴缸很脏，房间需要维修，虽然在二楼，但没有电梯。床很硬，食物还可以忍受。
我们正想睡觉，前面和隔壁的人非常吵闹。如果他们想制造噪音，他们就不应该在这里，我们正忙了一天后想休息。这是我住过的最差的酒店。我再也不会住在这里了
体面的舞台酒店
作为零食还可以。
床坏了。淋浴水不热。早上 9 点客房服务无缘无故打扰了我们。
附近有餐厅和加油站。缺点是我们要求客房服务，但没有得到服务或只得到部分服务。
Wasn’t allowed to check in because my ID was on my phone. Had a credit card. Please refund
Zac was not used , heat worked. PTAC unit blew dust when turned on.The first room I checked into had a faulty door and was discovered when I got locked out of the room and went to the front desk. Was moved to another room . Not the most pleasant of stays. Fees were charged for damages that never occurred, and I have yet to receive a refund. Will never stay here again.
Fruits for Breakfast
Room was clean. Bteakfast foods were fine, but could use some healthy foods like fruits for those who don't eat carbs.
Bathroom shower curtain was nasty. Stained and old.
Staff walked in my room without knocking, I was laying in bed when this happened. What happened with knocking? I had the sign outdoor my door as well.
Supposed to be non smoking and you can smell cigarettes a few rooms down from me.
Never will i stay there again