酒店回复: Dear Judith,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. I was saddened to read that your stay fell short of your expectations due to the state of the bathroom door and roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
酒店回复: Dear Mario, We at the Red Roof Inn & Conference Center McKinney are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. It was good to read you were pleased with our convenience to the highway and our friendly and helpful staff. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
不错的选择
不错的选择。 对于这个价格来说相当舒服。
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酒店回复: Estimado José, Gracias por tomarse el tiempo para contarnos su experiencia en el Red Roof Inn & Conference Center McKinney. Me alegra saber que estuvo satisfecho con la tranquilidad de nuestro hotel y el confort. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
好的
4.0分
其他
I was not comfortable to be out around the motel on Saturday night but the other 2 evening we were there, were quite comfortable. We Hank you.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center McKinney. We appreciate your feedback about the varying levels of comfort you felt during your stay. We understand that feeling secure is paramount, and we regret to hear that Saturday night was not as comfortable as the other evenings.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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Clean, well maintained room. Comfortable bed. Good internet connection. The surrounding tenants were a bit noisy later in the evening. The location was great for access to restaurants.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It's wonderful that you enjoyed the cleanliness, maintenance, comfortable bed, and reliable internet in your room. We regret that the noise you mentioned impacted your stay, and we'll address this issue to ensure a more peaceful environment.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
工作人员效率很高，房间也很干净，但这栋楼确实比较老旧了，看得出年代感。不提供早餐，房间里也没有咖啡机。
酒店经理非常粗鲁
我在那里住了大约四天。
噪音不大，所以没怎么打扰我。如果非要说点什么的话，我能听到隔壁淋浴的声音和咳嗽声。
便利设施包括免洗洗发水、沐浴露和洗面奶。我带了自带的牙刷，但去超市买少量牙膏是个好主意。
还有一台咖啡机，非常实用。
所有员工都很好，尤其是清洁人员，非常热情，把房间打扫得非常干净。
这是一家以前是汽车旅馆的酒店，所以门正对着停车场，我有点担心安全问题，但最终一切都很顺利。
房间里有蟑螂，浴室门第一天锁不上，第二天就锁上了。一把椅子和浴室门内侧之前就有损坏，我们一进房间就立即拍了照片，退房时还给酒店工作人员看，以免我们的服务犬被责怪。还在等他们退还的押金。我等了大约10分钟，前台/大堂里空无一人，因为他们去检查另一个人退房前的房间损坏情况了。我仍然不知道我是否收到了退款。
嗯，他们要求你支付押金，但押金不会退还，然后他们给你一个借口，因为房间很脏，所以他们不会把押金退还给你，而且清洁人员不会每天打扫房间。
靠近高速公路，方便往返市区。前台非常友好热情。下次还会住这里！
不错的选择
不错的选择。 对于这个价格来说相当舒服。
好的
I was not comfortable to be out around the motel on Saturday night but the other 2 evening we were there, were quite comfortable. We Hank you.
Clean, well maintained room. Comfortable bed. Good internet connection. The surrounding tenants were a bit noisy later in the evening. The location was great for access to restaurants.