酒店回复: "Thank you for sharing your experience! We’re glad you enjoyed your mini vacation and appreciated the clean, comfortable room and amenities like the pool and laundry access. We’re always working to improve and will take your feedback about breakfast into consideration. We hope to see you again on your next trip to the area!"
酒店回复: "Thank you for taking the time to share your experience. We're glad to hear you found our hotel to be a good value for the area. We sincerely apologize for the delay at the front desk and the limited breakfast options — your feedback is very helpful and will be shared with our team as we work to improve service and offerings. We hope to have the opportunity to provide a better experience during your next visit."
酒店回复: Thank you for your feedback. We're glad to hear you found the room clean, though we apologize for the paint work in the bathroom and the limited breakfast options. Your comments are very helpful, and we’ll definitely look into improving both the presentation in our rooms and the variety offered at breakfast. We appreciate your input and hope to welcome you back with an even better experience next time.
酒店回复: Dear Rachel,We sincerely apologize for the poor experience you had during your stay. The conditions you described — from cleanliness issues and mold in the bathroom to non-functioning lights, TV problems, and lingering smoke odors — are completely unacceptable and not reflective of the standards we strive to maintain.Please know we are taking your feedback very seriously and have already addressed these concerns with our housekeeping and maintenance teams to prevent this from happening again.We understand how frustrating this must have been, and we truly regret the inconvenience it caused. If you're willing, we’d appreciate the chance to speak with you directly to make this right.Thank you for bringing this to our attention.
酒店回复: "Thank you for your detailed feedback! We're glad to hear you had a smooth check-in and check-out experience and that you found the rooms clean and comfortable. We also appreciate your comments regarding the bathroom — updates are in progress, and your input helps us prioritize improvements. We hope to welcome you back again soon!"
酒店回复: Dear Justin,Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.When you brought your concerns to our attention shortly after check-in, we did our best to resolve the issue immediately. We changed your room to a non-smoking room, addressed your concerns, and even extended a complimentary late checkout to make your stay more comfortable.Regarding the refund, since your reservation was made through ******* and the payment was processed by them, any refund must be requested directly through their platform. We explained this at the front desk and also encouraged you to contact them for assistance before changing your room but you suggested you will stay and not worried about refund,While we did our best to accommodate your needs, we come to know: you did smoke in non-smoking room, despite this, we chose not to charge any penalty out of courtesy.We strive to provide a good experience for all our guests, and we appreciate the opportunity to clarify the situation.Sincerely,Americas Best Value inn – Edenton
酒店回复: Thank you so much for your kind words! We're glad to hear you enjoyed a safe, quiet, and comfortable stay with us. It's great to know the amenities met your expectations. We hope to welcome you back again soon!"
5.0分
情侣出游
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During check-in, I needed to adjust my reservation and the young lady at the desk, Tiffni, was extremely helpful and professional in doing so. She was very patient with me and spent considerable time and energy re-adjusting the costs for our stay. Thanks so much!!!
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酒店回复: Thank you for your kind feedback! We’re so glad to hear that Tiffni was able to assist you with professionalism and patience during check-in. She takes great pride in providing excellent service, and we’ll be sure to share your appreciation with her. We look forward to welcoming you back on your next visit!
1.0分
家庭亲子
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They go in your room when you are not there. If you knock on a door and nobody answers that doesn’t mean come on in. Lord only knows what they are doing in there. Probably going through your things.. we asked for clean sheets the managers told us the sheets were brand new but they had a yellow tint to them as if they had been using them for years. In the process of flipping back all of the sheets making sure they didn’t have any bed bugs. There were 2 blood stains at the bottom of the sheets in room 129 that they had covered up. The carpet in there is so filthy you don’t want your bare feet to touch it. There was also a strong smell of mildew in there as if the whole floor had been wet before. The pool was cloudy and full of debris and bugs. The photos they post online for you to see looks decent compared to what you actually will be getting. I don’t recommend anyone stay here. It was $167 per night and for that price it isn’t worth it at all because you won’t be comfortable. Horrible place to stay.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Guest comfort, cleanliness, and trust are extremely important to us, and we take your concerns very seriously. We will be addressing your feedback with our housekeeping and management team immediately to ensure that situations like this do not happen again.Your comments about the linens, carpet condition, and pool maintenance are especially concerning, and we will review and correct these areas right away. We truly regret that we did not meet your expectations and hope you will consider giving us another chance in the future to provide you with a much better stay.
迷你假期
酒店设施略显陈旧，但一切都干净整洁，设施齐全。特大床非常舒适。咖啡不错，但早餐品种有限。泳池干净。制冰机房配有洗衣机和烘干机。距离纳格斯黑德（Nags Head）一小时车程，价格比沿海地区便宜。
房间很脏，房间里和浴室里都有蟑螂，电视机也不停地进进出出，我把“请勿打扰”的牌子挂在门上，但他们还是进了房间，未经允许就擅自进入，竟然还换了毛巾，甚至没有清空垃圾桶或整理床铺，我再也不会住在这个垃圾桶里了，服务非常差
在当地来说，价格实惠。前台没人，只能等服务。我打了三次电话给前台，都没人接。华夫饼粉太稀了。欧陆式早餐只有麦片、松饼和吐司可选。还有牛奶、咖啡和橙汁。不过，就我所需的一晚来说，这个价钱还算划算。如果你想要比该地区价格高出两到三倍的住宿，还有其他地方可以提供更多选择。
房间很干净，只是浴室的油漆工作相当马虎。主要的缺点是欧陆式早餐非常简陋，选择不多——没有贝果、奶酪或酸奶。只有普通的白面包、果酱、几份麦片和牛奶。
我们的房间很脏，浴室里到处都是霉菌，盥洗台上方的灯也坏了，所以在水槽附近做什么都很困难。电视总是卡住，我们根本没法看。到处都是污渍，还有一股烟味。
价格实惠
办公室工作人员非常有礼貌，办理入住和退房都很有帮助。大堂干净整洁，温馨宜人。房间干净整洁，床很舒适，床上用品也更新了。浴室有水渍，需要翻新。
我给Xtra买了保险，万一出现上面列出的问题就能退款。不到一个小时，我就去服务台申请退款了。他们告诉我必须去*******退款？我要退款！！！！！！
就其本身而言，这里很棒，安全、安静、干净。早餐包含华夫饼，泳池也如广告中承诺的那样。价格实惠，住宿舒适。
During check-in, I needed to adjust my reservation and the young lady at the desk, Tiffni, was extremely helpful and professional in doing so. She was very patient with me and spent considerable time and energy re-adjusting the costs for our stay. Thanks so much!!!
They go in your room when you are not there. If you knock on a door and nobody answers that doesn’t mean come on in. Lord only knows what they are doing in there. Probably going through your things.. we asked for clean sheets the managers told us the sheets were brand new but they had a yellow tint to them as if they had been using them for years. In the process of flipping back all of the sheets making sure they didn’t have any bed bugs. There were 2 blood stains at the bottom of the sheets in room 129 that they had covered up. The carpet in there is so filthy you don’t want your bare feet to touch it. There was also a strong smell of mildew in there as if the whole floor had been wet before. The pool was cloudy and full of debris and bugs. The photos they post online for you to see looks decent compared to what you actually will be getting. I don’t recommend anyone stay here. It was $167 per night and for that price it isn’t worth it at all because you won’t be comfortable. Horrible place to stay.