酒店回复: Daniel, thank you for sharing your feedback. Guests feedback are very important for us on daily basis. We appreciate your business with us. Hope to see you again soon. Have a super day!!!
5.0分
其他
原文
翻译提供方：Google
嗯
展开
酒店回复: Dana, thank you for proving your positive feedback. Guests feedback are very important for us on daily basis. We appreciate your business with us. Hope to see you again soon. Have a super day!!!
4.0分
家庭亲子
Only isssue was the room smelled like mildew. Otherwise the room was great. Housekeeping was very nice. Front desk staff was terrific. Overall a great stay
展开
酒店回复: Alea, thank you so much for taking the time to share your feedback. We are happy to hear that you a great stay overall and that our housekeeping and front desk teams made a positive impression. I will pass along your kind words to them. That said. We do want to sincerely apologize for the mildew smell you noticed in the room. Your comfort is very important to us, and We have shared your comment with our housekeeping and maintenance teams to ensure a better stay. We truly appreciate your understanding and your helpful feedback it allows us to keep improving. We hope to welcome you back soon and provide you with an ever better experience next time. Have a super day!!!
3.0分
其他
so so
the walls in the bathroom were flaking, and falling apart had a roach crawling across dresser
展开
酒店回复: George, thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the bathroom condition and the pest sighting. Your comments have been shared with our maintenance and housekeeping teams, and steps are being taken to address and resolve these concerns. We take cleanliness and guest comfort seriously, and your feedback helps us improve. We truly value your business and hope you will consider giving us another opportunity to provide you with the better guest experience. Have a good day.
3.0分
家庭亲子
展开
It was cheap, and I guess you get what you pay for.the AC didnt work well and the fluid feom the unit lwft the carpet wet and smelly.
The sink had rust and dis not.have a stopper so it made rinsing contact lenses very risky. You couldn't take a bath because it too was rusty mold and no stopper. The front sesk was vwey friendly and welcoming.
展开
酒店回复: Arleen, thank you for taking the time to share your experience with us. We are pleased to hear that our front desk team made a positive impression and provided you with friendly welcoming service. We are truly sorry to hear about the issues you encountered with the air conditioning, sink, and bath. We apologize for the inconvenience and discomfort this caused. We are actively working on addressing maintenance concerns such as these to ensure that future guests have a more pleasant experience. We appreciate you bringing this matter to our attention. We truly hope you will consider staying with us again in the future so we can provide you with a much improved experience.
1.0分
情侣出游
展开
Give this place a zero of I could. Anniversary got the jacuzxi room only one they had. Get there pool is closed , no phone in room , tv no channel , and once it got dark roaches came out everywhere. Was told by ******* to stay out bc it was so late to get another room and they would contact front desk. Then was told bc I did t go to desk I could get any refund.
3.0分
其他
I reserved the hot tub room but when i got here it wasnt that room. The flies were awful didnt rest very well cause if the flies
展开
酒店回复: Meredith, thank you for sharing your experience with us. We are truly sorry to hear that you did not receive the hot tub room you had reserved and that your stay was affected by the presence of files. This is certainly not the experience we aim to provide, and I sincerely apologize for the inconvenience. Guest comfort and satisfaction are very important to us, and your comments help us improve.
1.0分
其他
Drove 40 miles to get told they didn't have my room and tried to downgrade me.... left and got my money back
1.0分
情侣出游
展开
They double book the room I booked! I was offered another room but my husband is 6’6 and can’t sleep on a queen bed, found a king bed room but could not get in with the key. I go back to the desk she comes to the room and she can get in either. I had to cancel and I’m not sure if I can get a refund
1.0分
其他
Unfortunately this place is a dump would never stay here again. Cigarette burn holes in all four rooms comforters broken appliances. Tv and phones did not work
展开
酒店回复: Stephen, thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience you had during your stay. What you described is far from the standards we strive to maintain, and I completely understand your frustration. While I regret that we didn't meet your expectations this time, I do appreciate you bringing these matter our attention. your feedback helps us improve, and I hope might consider giving us another opportunity in the future to provide the quality stay you rightfully expected. Have a good day.
好的
嗯
Only isssue was the room smelled like mildew. Otherwise the room was great. Housekeeping was very nice. Front desk staff was terrific. Overall a great stay
so so
the walls in the bathroom were flaking, and falling apart had a roach crawling across dresser
It was cheap, and I guess you get what you pay for.the AC didnt work well and the fluid feom the unit lwft the carpet wet and smelly.
The sink had rust and dis not.have a stopper so it made rinsing contact lenses very risky. You couldn't take a bath because it too was rusty mold and no stopper. The front sesk was vwey friendly and welcoming.
Give this place a zero of I could. Anniversary got the jacuzxi room only one they had. Get there pool is closed , no phone in room , tv no channel , and once it got dark roaches came out everywhere. Was told by ******* to stay out bc it was so late to get another room and they would contact front desk. Then was told bc I did t go to desk I could get any refund.
I reserved the hot tub room but when i got here it wasnt that room. The flies were awful didnt rest very well cause if the flies
Drove 40 miles to get told they didn't have my room and tried to downgrade me.... left and got my money back
They double book the room I booked! I was offered another room but my husband is 6’6 and can’t sleep on a queen bed, found a king bed room but could not get in with the key. I go back to the desk she comes to the room and she can get in either. I had to cancel and I’m not sure if I can get a refund
Unfortunately this place is a dump would never stay here again. Cigarette burn holes in all four rooms comforters broken appliances. Tv and phones did not work