酒店回复: Daniel, thank you for sharing your feedback. Guests feedback are very important for us on daily basis. We appreciate your business with us. Hope to see you again soon. Have a super day!!!
5.0分
其他
原文
翻译提供方：Google
嗯
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酒店回复: Dana, thank you for proving your positive feedback. Guests feedback are very important for us on daily basis. We appreciate your business with us. Hope to see you again soon. Have a super day!!!
1.0分
其他
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There was no hot water and the staff didn’t seem to care. The issue was known several days prior and we weren’t made aware of it before our stay or at the time of check in. Will never stay at a super 8 again no matter the deals. May not ever use Wyndham again.
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酒店回复: Melissa, thank you for taking the time to share your experience with us. We want to sincerely apologize for the inconvenience you faced with the hot water during your stay. We completely understand how frustrating this must have been, especially when traveling and expecting a comfortable, worry-free visit. We are truly sorry that you were not informed about the issue in advance. Communication is extremely important, and we clearly fell short. Please know that your feedback has been shared with our entire team so we can improve how we update guests when unexpected maintenance issues arise. We are actively working to ensure our hot water system is fully restored and that this situation does not happen again
1.0分
其他
No hot water
One of the mattress was completely destroyed
We let a message to the manager without reply
Do not put this hotel in your list
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酒店回复: Michel, thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, this is certainly not the standard of comfort and service we aim to provide.
3.0分
商务出差
--Room was fine-needed a couple of repairs-----The room behind me kept their TV on all night and bothered my sleeping
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酒店回复: Henry, thank you for sharing your feedback with us. We are glad to hear that you found the room comfortable, and I appreciate you bringing the needed repairs to our attention. We will make sure they are addressed promptly. We are very sorry to hear about the noise disturbance from the neighboring room. A good night's rest is important, and we will remind our team to be more proactive in monitoring noise levels so this doesn't happen again. We truly value your stay with us and hope to have the opportunity to provide you with a quieter and even more comfortable experience in the future. Have a good day.
4.0分
家庭亲子
Only isssue was the room smelled like mildew. Otherwise the room was great. Housekeeping was very nice. Front desk staff was terrific. Overall a great stay
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酒店回复: Alea, thank you so much for taking the time to share your feedback. We are happy to hear that you a great stay overall and that our housekeeping and front desk teams made a positive impression. I will pass along your kind words to them. That said. We do want to sincerely apologize for the mildew smell you noticed in the room. Your comfort is very important to us, and We have shared your comment with our housekeeping and maintenance teams to ensure a better stay. We truly appreciate your understanding and your helpful feedback it allows us to keep improving. We hope to welcome you back soon and provide you with an ever better experience next time. Have a super day!!!
3.0分
其他
so so
the walls in the bathroom were flaking, and falling apart had a roach crawling across dresser
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酒店回复: George, thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the bathroom condition and the pest sighting. Your comments have been shared with our maintenance and housekeeping teams, and steps are being taken to address and resolve these concerns. We take cleanliness and guest comfort seriously, and your feedback helps us improve. We truly value your business and hope you will consider giving us another opportunity to provide you with the better guest experience. Have a good day.
3.0分
其他
Bathroom sink was leaking.
Shower had low water pressure and hot water barely worked!!
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酒店回复: James, thank you for sharing your feedback with us. We are very sorry to hear about the issues you experienced with the bathroom sink and shower during your stay. This is certainly not the experience we want for our guests. Please know that we addressed the maintenance concerns you mentioned, and our team has already inspected and repaired the plumbing in that room to ensure this does not happen again. We truly value your comments as they help us improve, and we hope you will consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay. Have a good day.
3.0分
家庭亲子
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It was cheap, and I guess you get what you pay for.the AC didnt work well and the fluid feom the unit lwft the carpet wet and smelly.
The sink had rust and dis not.have a stopper so it made rinsing contact lenses very risky. You couldn't take a bath because it too was rusty mold and no stopper. The front sesk was vwey friendly and welcoming.
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酒店回复: Arleen, thank you for taking the time to share your experience with us. We are pleased to hear that our front desk team made a positive impression and provided you with friendly welcoming service. We are truly sorry to hear about the issues you encountered with the air conditioning, sink, and bath. We apologize for the inconvenience and discomfort this caused. We are actively working on addressing maintenance concerns such as these to ensure that future guests have a more pleasant experience. We appreciate you bringing this matter to our attention. We truly hope you will consider staying with us again in the future so we can provide you with a much improved experience.
1.0分
情侣出游
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Give this place a zero of I could. Anniversary got the jacuzxi room only one they had. Get there pool is closed , no phone in room , tv no channel , and once it got dark roaches came out everywhere. Was told by ******* to stay out bc it was so late to get another room and they would contact front desk. Then was told bc I did t go to desk I could get any refund.
好的
嗯
There was no hot water and the staff didn’t seem to care. The issue was known several days prior and we weren’t made aware of it before our stay or at the time of check in. Will never stay at a super 8 again no matter the deals. May not ever use Wyndham again.
No hot water
One of the mattress was completely destroyed
We let a message to the manager without reply
Do not put this hotel in your list
--Room was fine-needed a couple of repairs-----The room behind me kept their TV on all night and bothered my sleeping
Only isssue was the room smelled like mildew. Otherwise the room was great. Housekeeping was very nice. Front desk staff was terrific. Overall a great stay
so so
the walls in the bathroom were flaking, and falling apart had a roach crawling across dresser
Bathroom sink was leaking.
Shower had low water pressure and hot water barely worked!!
It was cheap, and I guess you get what you pay for.the AC didnt work well and the fluid feom the unit lwft the carpet wet and smelly.
The sink had rust and dis not.have a stopper so it made rinsing contact lenses very risky. You couldn't take a bath because it too was rusty mold and no stopper. The front sesk was vwey friendly and welcoming.
Give this place a zero of I could. Anniversary got the jacuzxi room only one they had. Get there pool is closed , no phone in room , tv no channel , and once it got dark roaches came out everywhere. Was told by ******* to stay out bc it was so late to get another room and they would contact front desk. Then was told bc I did t go to desk I could get any refund.