酒店回复: Querido Viajero Respetado,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes sobre su reciente estadía en el Red Roof Inn Dunn. Estamos encantados de saber que tuvo una buena experiencia con nosotros. Siempre es gratificante saber que nuestros huéspedes aprecian la calidad de nuestros servicios. Nos esforzamos por brindar la mejor experiencia posible a todos los que se hospedan con nosotros y su evaluación confirma que estamos en el camino correcto.Red Roof valora mucho sus comentarios y le agradecemos que los comparta. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente, ErikaGestión del techo rojo Especialista en RediResponse

酒店回复: Hello Dana,  Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dunn and I disheartened by your 2/10 score following your stay. In the future, please consider adding more detail comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist

酒店回复: Hello Valued Guest,Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Sincerely, HannahRediResponse SpecialistRed Roof Management

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dunn. We aim for every guest to have a clean and comfortable stay, and we're delighted that you found your room to be clean. We regret that your previous stay did not meet your expectations in terms of cleanliness.We hope to continue to provide you with great experiences. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you on your future travels. Sincerely, JonainaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Lawanda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Dunn. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice and clean location. You indicated that you were unsatisfied with possible mold on curtain and issues with bathroom door. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist