酒店回复: Hello Dana, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dunn and I disheartened by your 2/10 score following your stay. In the future, please consider adding more detail comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
3.0分
朋友出游
It was very nice and clean but I noticed that bathroom door won't close,also there were mold on both curtains as far it go it not bad.
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酒店回复: Dear Lawanda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Dunn. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice and clean location. You indicated that you were unsatisfied with possible mold on curtain and issues with bathroom door. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
Not a place I would ever stay at again. The staff was nice but the conditions were terrible. Lots of sketchy activity and people.
1.0分
情侣出游
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I reserved a wheelchair accessible room and stood in Lobby yelling for someone to help me. A woman came finally, no apology to me. The front desk told me that first they have no disability rooms and the one she had was taken. No apology or concern for the guest. I would not recommend this hotel yo anyone!!
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酒店回复: Dear Emily, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dunn. I am saddened to read that your stay fell short due to the inconvenience you mentioned regarding the room you reserved and the staff interaction you described. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
其他
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This was my second time staying here they always putting me in the back always saying the front wasn’t ready and the housekeeper hangs up our wash cloths etc.. outside our room and those three days they didn’t clean our room I was very disappointed that they didn’t given me my deposit back stating that we were smoking in room and we wasn’t
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酒店回复: Dear Samantha, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dunn. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room and all the other highlighted issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,KamariaRed Roof Management RediResponse Specialist
干净整洁，谢谢
房间价格合理
我永远不会回到这个地方。
不干净、陈旧、破旧的机构。
房间里有难闻的气味。
早餐非常非常有限。
总体来说很恶心。
服务非常好，睡觉也很安静
很方便。
嗯
It was very nice and clean but I noticed that bathroom door won't close,also there were mold on both curtains as far it go it not bad.
Not a place I would ever stay at again. The staff was nice but the conditions were terrible. Lots of sketchy activity and people.
I reserved a wheelchair accessible room and stood in Lobby yelling for someone to help me. A woman came finally, no apology to me. The front desk told me that first they have no disability rooms and the one she had was taken. No apology or concern for the guest. I would not recommend this hotel yo anyone!!
This was my second time staying here they always putting me in the back always saying the front wasn’t ready and the housekeeper hangs up our wash cloths etc.. outside our room and those three days they didn’t clean our room I was very disappointed that they didn’t given me my deposit back stating that we were smoking in room and we wasn’t