酒店回复: Dear Guest, We sincerely apologize for the frustration caused by our extended stay housekeeping policy and the towel exchange process. While housekeeping is offered bi-weekly for long-term guests, we understand the inconvenience this may cause and are working on improving communication and service flexibility. Your comfort is important to us, and we regret falling short during your stay. We appreciate your input and look forward to welcoming you back with improvements.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you and your group had during your stay. We understand your concerns regarding the cleanliness, odors, and condition of the rooms and hallways, and we truly regret that we did not meet the standards you’ve come to expect. Please know that your comments have been shared with our management and housekeeping teams for immediate attention and improvement. We truly appreciate your loyalty over the years. Thank you again—we hope to welcome you back under better conditions.Sincerely,Hotel Management
酒店回复: Dear Lynn, We truly regret to learn that you did not like our complimentary breakfast and are disappointed that we did not meet all of your expectations. When we receive this type of valuable comment, it is always shared with the appropriate leaders so they are aware of the areas we need more attention to. Thank you for taking the time to give us this feedback. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management
酒店回复: Dear Peter, We regret that your experience did not meet expectations. Guest comfort and cleanliness are our priorities. After investigation, it was found that your reservation was an OTA non-modifiable and non-cancellable reservation, so we were unable to modify it. We request that you directly connect with them for assistance. Furthermore, it was found that the room was spotless as it was inspected before checking in. We are always here to help you. We hope to welcome you back for a better stay.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for your negative experience during your stay. We are deeply sorry for the disturbance caused by the noise and how the situation with your valuables was handled. It is never our intention to upset our guests. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. Your article is recorded and kept under lock and key and can be picked up anytime you are in the area. Please feel free to reach out to us if you need any further assistance. We value your input and hope you’ll consider giving us another chance to provide a more positive experience.Sincerely,Hotel Management
酒店回复: Dear Mark, Thank you for sharing your experience. We deeply apologize for the issues you encountered during your stay, including the check-in difficulties, cleanliness concerns, and the discomfort of the bed. We take these matters seriously and are addressing them with our team to ensure they do not recur. We're sorry for the inconvenience caused and appreciate your feedback. We would love the opportunity to regain your trust and provide a better experience on a future stay. Sincerely,Hotel Management
酒店回复: Dear VICKY, We sincerely apologize for the cleanliness concerns you encountered. Maintaining a fresh and welcoming environment is important to us, and we will address these issues with our team to ensure better upkeep. However, we’re glad you found our location convenient for your job. Your input helps us improve, and we truly appreciate you bringing this to our attention. We hope to provide a much better experience on your next visit. Sincerely,Hotel Management
酒店回复: Dear Jose, We sincerely apologize for the issues you encountered, including the broken bed, heater, and cleanliness concerns. This is not the level of comfort and quality we strive to provide, and we are addressing these matters with our team to prevent similar occurrences. Your feedback is invaluable in helping us improve, and we regret any inconvenience caused. We hope you will give us another opportunity to provide a better stay. Sincerely,Hotel Management
酒店回复: Dear Cheryl, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
马桶坏了，有时候还会停水，房间环境也不好。
这是我这辈子最糟糕的经历。我不得不主动要求提供脏毛巾，因为客房服务人员告诉我每两周才来一次。而且我不得不自己把脏毛巾带到大堂去换新的，而且我也没有多余的毛巾。窗户和装饰条上都长满了霉菌，而且霉菌很多！厨房里剩下的地方到处都是蟑螂和霉菌，大部分台面都剥落了！浴室里到处都是烧焦的痕迹，到处都是脏兮兮、沾满污渍的毛巾！毛巾和床单上都有头发！
令人难过的是，多年来，我在美国公司工作期间，经常入住许多长住酒店。在马里兰州罗克维尔的这家酒店，这样的经历令人不安。我们租了七间房间（所有房间均为无烟房），但要么是走廊和房间里弥漫着烟味，要么就是走廊里弥漫着难闻的气味。毛巾和浴帘磨损严重，沾满污渍，浴缸也沾满污渍，地板上还渗出霉水。
我之所以写这篇评论，是因为我想继续使用你们的设施，但在这种情况下，我无法带我们的团队去如此糟糕的环境。
不过，工作人员非常友好、礼貌、有礼貌。
他们宣传的“免费早餐”其实是一条营养谷物棒、咖啡/热水和一包速溶燕麦片。但第二天，他们连营养谷物棒都没有。房间门跟门框不贴合：关着门的时候，我一根手指都能从门缝里滑进去。床和枕头干净舒适，但床单和毯子薄得像夏天用的。这家酒店比附近其他酒店便宜，但还是不值这个价。
房间里有黑色霉菌。
我们仍在等待房费退款。房间里有黑色霉菌。我们拒绝入住这间房间（只剩下一间带床的房间）。走廊和大堂都散发着异味。我们去了拐角处的一家酒店，在那里住了下来。
隔壁房间噪音太大，音乐太吵。免费早餐质量很差。他们还给我们打电话说房间里落了一些卡片，却拒绝给我们寄！太不周到了！
入住手续很麻烦，因为他们的iPad无法使用。地方很简陋。大堂、电梯和走廊都很脏。床太糟糕了，我们第一晚就离开了，去了一家Residence Inn酒店。房间里连个垃圾桶都没有。“早餐”只有咖啡和营养棒。如果你想住在这里……千万别住。赶紧离开。而且，我们现在车里还有一只可爱的蟑螂。谢谢ESA。再也不来了！
我喜欢这套房子交通便利，离我上班的地方也很近。但我不喜欢每次进电梯都有一股尿骚味。大门处到处都是烟蒂。
我住的第一个房间，床坏了，差点从我身下塌下来。第二个房间，暖气坏了，我被迫打开炉子取暖。而且床有点脏，我不得不要求换床单。
我们从库拉索岛出发，刚落地。办理入住花了很长时间，我们回到房间才发现房间里至少有一只老鼠。我立即回到前台，等着服务员回来，好让我离开并退款，但我打了好几次电话，他都没回来。