酒店回复: Hello Amaury, Thank you for sharing your 05/05 rating with us. Our staff at the RED ROOF INN MYSTIC - NEW LONDON was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Sincerely, Johny
3.0分
其他
原文
翻译提供方：Google
不
1.0分
其他
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We checked in and checked back out after not even 10 minutes. The room was OK at best but I got so uncomfortable staying there I had to leave. First red flag was the person at the desk red my room number out loud while there was someone else in the lobby. I should’ve listened to the majority of the reviews.
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酒店回复: Hello Raegene,Thank you for sharing your experience. We appreciate your feedback regarding check-in privacy and the room conditions. We take guest safety and comfort seriously and always aim to provide a pleasant stay. Your insights will be shared with the relevant departments for their review as we continuously improve our services. We hope you find a hotel that meets your expectations in the future.
3.0分
朋友出游
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For what i paid, under $100 , the room was what i expected. Was clean but the window needed cleaning and yes its a pet friendly motel but mamy scratch marks, missing paint on walls and doors
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酒店回复: Hi Catherine,Thank you for sharing your feedback. We’re glad to hear that the room met your expectations for cleanliness and value, especially at the rate you paid. Your comments regarding the window, scratch marks, and missing paint have been shared with our maintenance team as we continue to improve the overall condition of our rooms. We appreciate your input and hope to welcome you back for an even better experience in the future.
1.0分
其他
Crack motel
Very old and crappy hotel. Felt like staying in a crack house. $20 a night would be more appropriate
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酒店回复: Thank you for bringing your concerns to our attention. We are deeply sorry that your stay with us was so unsatisfactory and that the condition of the hotel made you feel so uncomfortable. This is certainly not the impression we ever want a guest to leave with.We are committed to providing a clean, safe, and well-maintained environment for all our guests. Your review has been shared with our entire team, and we are urgently addressing these concerns with our maintenance and housekeeping departments to prevent this from happening again.We appreciate your honest feedback as it helps us to improve.Sincerely,
2.0分
家庭亲子
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Although the check-in and check-out process was smooth and staff friendly, the property sucks. The pictures suggest a newer facility with comfortable accommodations. However, the room I entered was musty with a mold-like smell, the bed felt like cardboard, and the ‘office chair” wobbly. The mini refrigerator was plugged in yet hot..?? The fixtures are dated with caked on dust. It is very obvious the cleaning staff does the best they can but honestly, I would never stay here again. If you are passing and need inexpensive….by all means. Otherwise, do not do it. Oh, the only other upside, never felt unsafe even with what seemed like long-term residents and the comings and goings.
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酒店回复: Hi Denise,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
2.0分
商务出差
The bath tub was so slippery that I fell and hurt my back. There were so many flies that I had to complain.
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酒店回复: Hello Theophilus, Thank you for sharing your feedback. We're sorry to hear about your experience with the bath tub and the presence of insects. Your comments are important to us and will be shared with the appropriate team to ensure a thorough review of these issues. We appreciate your input, as it helps us enhance the overall guest experience for future visitors. Please feel free to reach out to management directly for any further discussion regarding your stay.
1.0分
其他
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Awful Hotel
Disgusting hotel. Seems like a home for many people whom hang out on the patio/walk way all night smoking and talking until wee hours of the morning. Smoke comes directly in your room from the wall ac unit. Could not sleep all night left at 5am. Never again.
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酒店回复: We're truly sorry to hear about your experience. What you described is far from the standard we aim to uphold. We understand how disruptive noise and smoke can be, especially when you're trying to rest, and we regret that this impacted your stay so severely. Your feedback is being taken seriously and will be shared with our team to address the concerns you've raised. We appreciate you bringing this to our attention.
3.0分
其他
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Ahh
Bed was a king size. One side of the bed sloped down. The bathtub was ok but there was stains and rust spots in the shower. The heater in the bathroom looks like they painted over it and the heat from it over time has it peeling and looking pretty gross.
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酒店回复: Hello Emmanuel,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the king-size bed but are disappointed to learn about the issues you encountered with the bathroom facilities. We appreciate you bringing these matters to our attention, as we continually strive to improve our guests' experiences. Please be assured that your comments will be shared with the appropriate team for their review and consideration. We value your insights and hope for the opportunity to serve you better in the future.
环境差 没有暖气 很吵
非常适合休息
不
We checked in and checked back out after not even 10 minutes. The room was OK at best but I got so uncomfortable staying there I had to leave. First red flag was the person at the desk red my room number out loud while there was someone else in the lobby. I should’ve listened to the majority of the reviews.
For what i paid, under $100 , the room was what i expected. Was clean but the window needed cleaning and yes its a pet friendly motel but mamy scratch marks, missing paint on walls and doors
Crack motel
Very old and crappy hotel. Felt like staying in a crack house. $20 a night would be more appropriate
Although the check-in and check-out process was smooth and staff friendly, the property sucks. The pictures suggest a newer facility with comfortable accommodations. However, the room I entered was musty with a mold-like smell, the bed felt like cardboard, and the ‘office chair” wobbly. The mini refrigerator was plugged in yet hot..?? The fixtures are dated with caked on dust. It is very obvious the cleaning staff does the best they can but honestly, I would never stay here again. If you are passing and need inexpensive….by all means. Otherwise, do not do it. Oh, the only other upside, never felt unsafe even with what seemed like long-term residents and the comings and goings.
The bath tub was so slippery that I fell and hurt my back. There were so many flies that I had to complain.
Awful Hotel
Disgusting hotel. Seems like a home for many people whom hang out on the patio/walk way all night smoking and talking until wee hours of the morning. Smoke comes directly in your room from the wall ac unit. Could not sleep all night left at 5am. Never again.
Ahh
Bed was a king size. One side of the bed sloped down. The bathtub was ok but there was stains and rust spots in the shower. The heater in the bathroom looks like they painted over it and the heat from it over time has it peeling and looking pretty gross.