酒店回复: Hello Felipe,Agradecemos por compartilhar sua experiência. Lamentamos saber que o seu quarto não atendeu às suas expectativas e que você enfrentou esses inconvenientes durante a sua estadia. Seu feedback é valioso e será levado em consideração para melhorias futuras. Esperamos que tenha uma próxima experiência mais satisfatória.
5.0分
商务出差
原文
翻译提供方：Google
非常适合休息
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酒店回复: Hello Amaury, Thank you for sharing your 05/05 rating with us. Our staff at the RED ROOF INN MYSTIC - NEW LONDON was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Sincerely, Johny
3.0分
其他
原文
翻译提供方：Google
不
3.0分
家庭亲子
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The room was dated and had a funny odor and not sure if it was the refrigerator in the room or the ice machine in the hallway making a strange whooshing noise all night. If you are passing through and everything else is sold out, this'll do.
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酒店回复: Hello Robert,Thank you for sharing your feedback. We appreciate your observations regarding the room condition and noise disturbance during your stay. Your comments are valuable for our ongoing assessments and improvements. We aim to provide a comfortable experience for all our guests and will take these insights into account as we work on enhancements for the future. We hope you have a pleasant journey ahead.
2.0分
其他
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I didn’t realize my room would have a door to the outside. I assumed the door would open to a hallway. The pictures online didn’t reveal this. The room was ok. The AC worked well. The bed was comfortable. I’m glad there were hardwood / laminate floors instead of carpet. Neither the sink or shower had any soap. I didn’t feel completely safe having a door lead to the outside.
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酒店回复: Hello Jacob,Thank you for your feedback regarding your recent stay. We appreciate your comments about the comfortable bed and the effective AC. We're always looking to improve our guest experience, and your input about the room setup and amenities will be shared with our team. We understand the importance of feeling safe and secure during your stay. Your insights are valuable, and we hope to welcome you back for a more satisfactory experience in the future.
5.0分
家庭亲子
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Room was clean and surprisingly big. Quiet neighbors everything we needed and loved the fact that we had a microwave and refrigerator. Perfect place for a quick stay.
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酒店回复: Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed your stay and found the room clean, spacious, and well-equipped with everything you needed. It’s great to know that you appreciated the quiet atmosphere and the added convenience of having a microwave and refrigerator. We’re happy that our property served as the perfect spot for your quick stay, and we look forward to welcoming you back for another comfortable and enjoyable visit.
1.0分
其他
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We checked in and checked back out after not even 10 minutes. The room was OK at best but I got so uncomfortable staying there I had to leave. First red flag was the person at the desk red my room number out loud while there was someone else in the lobby. I should’ve listened to the majority of the reviews.
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酒店回复: Hello Raegene,Thank you for sharing your experience. We appreciate your feedback regarding check-in privacy and the room conditions. We take guest safety and comfort seriously and always aim to provide a pleasant stay. Your insights will be shared with the relevant departments for their review as we continuously improve our services. We hope you find a hotel that meets your expectations in the future.
3.0分
朋友出游
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For what i paid, under $100 , the room was what i expected. Was clean but the window needed cleaning and yes its a pet friendly motel but mamy scratch marks, missing paint on walls and doors
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酒店回复: Hi Catherine,Thank you for sharing your feedback. We’re glad to hear that the room met your expectations for cleanliness and value, especially at the rate you paid. Your comments regarding the window, scratch marks, and missing paint have been shared with our maintenance team as we continue to improve the overall condition of our rooms. We appreciate your input and hope to welcome you back for an even better experience in the future.
1.0分
其他
Crack motel
Very old and crappy hotel. Felt like staying in a crack house. $20 a night would be more appropriate
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酒店回复: Thank you for bringing your concerns to our attention. We are deeply sorry that your stay with us was so unsatisfactory and that the condition of the hotel made you feel so uncomfortable. This is certainly not the impression we ever want a guest to leave with.We are committed to providing a clean, safe, and well-maintained environment for all our guests. Your review has been shared with our entire team, and we are urgently addressing these concerns with our maintenance and housekeeping departments to prevent this from happening again.We appreciate your honest feedback as it helps us to improve.Sincerely,
2.0分
家庭亲子
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Although the check-in and check-out process was smooth and staff friendly, the property sucks. The pictures suggest a newer facility with comfortable accommodations. However, the room I entered was musty with a mold-like smell, the bed felt like cardboard, and the ‘office chair” wobbly. The mini refrigerator was plugged in yet hot..?? The fixtures are dated with caked on dust. It is very obvious the cleaning staff does the best they can but honestly, I would never stay here again. If you are passing and need inexpensive….by all means. Otherwise, do not do it. Oh, the only other upside, never felt unsafe even with what seemed like long-term residents and the comings and goings.
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酒店回复: Hi Denise,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
房间维护得很差。没有浴巾，淋浴也坏了……马桶也有问题……地板很脏……总之，这是一次糟糕的体验。
非常适合休息
不
The room was dated and had a funny odor and not sure if it was the refrigerator in the room or the ice machine in the hallway making a strange whooshing noise all night. If you are passing through and everything else is sold out, this'll do.
I didn’t realize my room would have a door to the outside. I assumed the door would open to a hallway. The pictures online didn’t reveal this. The room was ok. The AC worked well. The bed was comfortable. I’m glad there were hardwood / laminate floors instead of carpet. Neither the sink or shower had any soap. I didn’t feel completely safe having a door lead to the outside.
Room was clean and surprisingly big. Quiet neighbors everything we needed and loved the fact that we had a microwave and refrigerator. Perfect place for a quick stay.
We checked in and checked back out after not even 10 minutes. The room was OK at best but I got so uncomfortable staying there I had to leave. First red flag was the person at the desk red my room number out loud while there was someone else in the lobby. I should’ve listened to the majority of the reviews.
For what i paid, under $100 , the room was what i expected. Was clean but the window needed cleaning and yes its a pet friendly motel but mamy scratch marks, missing paint on walls and doors
Crack motel
Very old and crappy hotel. Felt like staying in a crack house. $20 a night would be more appropriate
Although the check-in and check-out process was smooth and staff friendly, the property sucks. The pictures suggest a newer facility with comfortable accommodations. However, the room I entered was musty with a mold-like smell, the bed felt like cardboard, and the ‘office chair” wobbly. The mini refrigerator was plugged in yet hot..?? The fixtures are dated with caked on dust. It is very obvious the cleaning staff does the best they can but honestly, I would never stay here again. If you are passing and need inexpensive….by all means. Otherwise, do not do it. Oh, the only other upside, never felt unsafe even with what seemed like long-term residents and the comings and goings.