酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear about the issues you encountered during your stay, particularly with the room's humidity. We strive to provide a comfortable environment for our guests, and it's concerning that we fell short in this instance. We appreciate you bringing this to our attention at checkout. To ensure we can address any issues effectively, we encourage guests to report concerns as soon as they arrive. This allows us the opportunity to resolve them promptly and enhance your experience. Your comments will be shared with our team, and we will work to improve our response to such situations. We hope you’ll consider giving us another chance in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
一切都很好
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酒店回复: ¡Gracias por tu comentario! 😊 Nos alegra saber que tuvo una excelente estancia con nosotros. Lo esperamos nuevamente en su proxima visita.Saludos cordiales
1.0分
其他
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Waited 15 minutes to check in, no one was at the desk. Front Desk ran my credit card for someone else's room. TV in room did not work, front desk tried to fix but they didn't understand the problem. I've been in many hotels and this is the worst experience I've ever had.
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酒店回复: Dear Mr. Harrison,Thank you for sharing your feedback. We’re very sorry to hear about the challenges you experienced during your stay. Waiting to check in, the credit card mix-up, and the issue with your TV are certainly not the standards of service we strive to provide. Please accept our sincere apologies for the inconvenience and frustration this caused.Our team is reviewing what happened to ensure this doesn’t occur again, and we’re also providing additional training to improve our front desk procedures and technical support.We hope you’ll give us another chance in the future to provide you with the comfortable, seamless stay you expected and deserve.Kind regards,Holiday inn Boone university area team.
3.0分
其他
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The staff was very congenial and helpful. However I have to say I was very disappointed. Came back from the activities for the day and the room was not cleaned. Every night this happened. I don’t think that I should be the person to ask them to do their job. Every day before we would go out there was someone cleaning other rooms. Consider what I paid for of two nights this should not happened. I do expect some type of consideration and I am not a member of the program. Hope to hear from you soon.
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酒店回复: Dear Ms. Foster, Thank you for sharing your feedback. We’re really glad to hear our staff was friendly and helpful, but we’re very sorry to learn about the issues you experienced with housekeeping. We appreciate you bringing this to our attention, and we’ll be sure to follow up with our team to make sure it doesn’t happen again. We’d love the chance to make things right and hope you’ll consider giving us another try in the future.Warm regards,Holiday Inn Boone university area team.
5.0分
其他
Excellent plays the room was great. Staff was wonderful. Really enjoyed our stay there.
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酒店回复: Thank you so much for your wonderful review! We’re very happy to hear that you loved the room and that our staff helped make your stay enjoyable. It means a lot to know you had such a great experience with us. We truly appreciate your kind words and hope to welcome you back again soon!Kind regards,Holiday Inn Boone university area team.
2.0分
其他
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I primarily booked this hotel for the pool and hot tub, which we’re NOT in service. The room tub facet didn’t work properly and leaked constantly. The room didn’t appear vacuumed. The service wasn’t friendly and food was over priced. They were also stingy with room towels, was only
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酒店回复: Dear Mrs. DeVane, Thank you for your feedback. We're very sorry to hear about the issues you experienced — especially with the pool, room cleanliness, and service. This is not the standard we aim to uphold, and we sincerely apologize for the inconvenience. Your comments have been shared with our team so we can address them right away. We appreciate you bringing this to our attention.
3.0分
商务出差
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Check in took forever because i had paid through 3rd party. Room was clean and comfortable. However night 2 came in to no hot water. Called desk and she said none til next morning. She could offer free breakfast . Next day no hot water in the morning. It was on that afternoon when we got back from work. Pool was closed. Lots of remodeling. Asked for sales manager. Each time we were told not available. Ww were going to extend our stay but decided to go somewhere else. Also privacy blind does not go all the way down. You have to block the window for privacy.
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酒店回复: Dear Kimberly, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay, we understand your frustration, and regret that we were unable to meet your expectations. We appreciate your comments and hope to have the opportunity to better serve you in the future. Sincerely, The Holiday Inn Front Desk Team
3.0分
其他
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When we arrived at 10PM, parking was an issue as a significant portion of the lot was being used for construction storage for work on an adjacent lot. The room we reserved a month ago was not available. Rate charged was more than advertised. But it was late and we were exhausted. Asked for extra towels and bedding (because we did not receive the room we reserved). Finally received them after midnight, requiring multiple calls and a trip to the front desk. Second night - same request and essentially same result. This time no one answered when we called and we decided to just go to the front desk and wait. People who worked there were perfectly friendly - just appeared understaffed and not overly motivated.
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay fell short of expectations — especially after a long day of travel.We apologize for the inconvenience caused by the limited parking you encountered and the room not being available upon arrival. That is not the experience we aim to provide, and we understand that must've been frustrating. We’re glad to hear that our team members were friendly, we take pride in our customer service.Thank you again for your feedback — it helps us identify where we need to do better. We hope you’ll consider giving us another chance in the future.
3.0分
其他
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College Life
It was a nice hotel, the room was clean, my night was quiet. Due to nearby construction the parking was a little lacking. An i didn't realized when I booked that breakfast was not included.
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酒店回复: Thank you for your kind review! We're glad to hear you enjoyed a clean, quiet stay — that means a lot to us. We understand the parking situation isn’t ideal at the moment due to nearby construction, and we appreciate your patience as we work through it.We're also sorry for any confusion you encountered regarding breakfast pricing. We hope to welcome you back again soon!
1.0分
家庭亲子
Not clean, pool out of service, rooms smell bad. No breakfast free in the page don’t specify that if you want breakfast you need to pay for each person.
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酒店回复: Miss Maria,Thanks for your review—we’re sorry your stay didn’t meet expectations. We know how important cleanliness, comfort, and clear communication are, and we’re truly sorry for the inconveniences you experienced.While breakfast isn’t included in all rate types, we do our best to make that clear during booking. That said, we’re actively working with third-party sites to improve how our amenities are listed to ensure our guests can book with confidence and clarity.We’re currently undergoing a major remodeling project, and while we’re excited about the changes, we understand the interference it may impose on our guests. We appreciate your patience and hope you’ll consider visiting again once everything’s refreshed!
房间有霉味、潮湿的感觉。暖通空调湿度问题，走廊也有同样的问题。退房时报告。店员几乎没有兴趣或提供折扣。他们左耳进右耳出。
一切都很好
Waited 15 minutes to check in, no one was at the desk. Front Desk ran my credit card for someone else's room. TV in room did not work, front desk tried to fix but they didn't understand the problem. I've been in many hotels and this is the worst experience I've ever had.
The staff was very congenial and helpful. However I have to say I was very disappointed. Came back from the activities for the day and the room was not cleaned. Every night this happened. I don’t think that I should be the person to ask them to do their job. Every day before we would go out there was someone cleaning other rooms. Consider what I paid for of two nights this should not happened. I do expect some type of consideration and I am not a member of the program. Hope to hear from you soon.
Excellent plays the room was great. Staff was wonderful. Really enjoyed our stay there.
I primarily booked this hotel for the pool and hot tub, which we’re NOT in service. The room tub facet didn’t work properly and leaked constantly. The room didn’t appear vacuumed. The service wasn’t friendly and food was over priced. They were also stingy with room towels, was only
Check in took forever because i had paid through 3rd party. Room was clean and comfortable. However night 2 came in to no hot water. Called desk and she said none til next morning. She could offer free breakfast . Next day no hot water in the morning. It was on that afternoon when we got back from work. Pool was closed. Lots of remodeling. Asked for sales manager. Each time we were told not available. Ww were going to extend our stay but decided to go somewhere else. Also privacy blind does not go all the way down. You have to block the window for privacy.
When we arrived at 10PM, parking was an issue as a significant portion of the lot was being used for construction storage for work on an adjacent lot. The room we reserved a month ago was not available. Rate charged was more than advertised. But it was late and we were exhausted. Asked for extra towels and bedding (because we did not receive the room we reserved). Finally received them after midnight, requiring multiple calls and a trip to the front desk. Second night - same request and essentially same result. This time no one answered when we called and we decided to just go to the front desk and wait. People who worked there were perfectly friendly - just appeared understaffed and not overly motivated.
College Life
It was a nice hotel, the room was clean, my night was quiet. Due to nearby construction the parking was a little lacking. An i didn't realized when I booked that breakfast was not included.
Not clean, pool out of service, rooms smell bad. No breakfast free in the page don’t specify that if you want breakfast you need to pay for each person.