Clean room and bathroom. One thing i did not like is pump bottles of shampoo conditioner, hand soap and lotion. I would like a couple of the bar soaps. I read the bottles are being smell rancidfilled with contents still in it making the whole bottle it
1.0分
其他
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There were bugs on the ceiling and in the bathroom.. The front desk attendant provided no remediation as the hotel was fully booked. No adequate solution was provided. There were bugs crawling on the ceiling and in the bathroom- and I provided photos. Maintenance was supposedly spraying the room for pest controls- the bugs are still here. I stopped by the front desk before I left and no one could help because the manager was not around- and the front desk agent could not do anything. Terrible room and terrible service.
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酒店回复: Dear Scarlett, Thank you for staying with us and for taking the time to share your concerns. We sincerely apologize for the issues you encountered during your stay. This is not the experience we want any of our guests to have.We understand how upsetting it must have been to find bugs in your room, and we are truly sorry that an adequate solution was not provided when you first reported the issue. Your photos and feedback have been shared with our management and maintenance teams so we can address this matter immediately and ensure it does not happen again.We also apologize that you were unable to receive proper assistance at the front desk. We will be reviewing this situation with our staff to improve communication and guest support, especially when a manager is not present.Thank you again for staying with us, and we hope to have the opportunity to provide you with a much better experience in the future.The Walden Hotel, Trademark Collection by Wyndham
5.0分
家庭亲子
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Everything was great from staff being friendly to the room being nice and clean. The only thing I wasn't crazy about was the shower head it was that big square that works like rain, wife loved it. Breakfast was really good. We will definitely stay there again.
5.0分
情侣出游
This was a great hotel when it was with Choice…with Wyndham they actually made it better
4.0分
其他
Staff was very friendly. Room was good.
5.0分
情侣出游
Room was clean and very comfortable.
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酒店回复: Dear Lawrence, Thank you for staying with us and for sharing your feedback! We’re happy to hear that your room was clean and very comfortable. We truly appreciate your kind words and hope to welcome you back again soon.The Walden Hotel, Trademark Collection by Wyndham
这个地方太棒了。床非常舒服,房间也超级干净,装修得很漂亮。房间很大,配有冰箱、咖啡机和微波炉。阳台也很适合坐着休息。这里的早餐是我住过的汽车旅馆里最好的,种类非常丰富,每个人都能找到自己喜欢吃的,我爱死这里了,下次还会再来。前台员工都非常非常友好,进出都会热情地打招呼。大堂里全天候提供咖啡和果汁。
这家酒店很棒,非常干净,早餐也很好吃。
我们像往年二月一样,和朋友们一起来了这里。莎妮卡热情地迎接了我们,笑容灿烂!每个人都非常友好、热情、乐于助人!早餐很棒,房间也很舒适。我们的朋友甚至住在隔壁带壁炉的房间!入口处温馨舒适,令人宾至如归。那里还摆放着一张桌子,我们可以玩游戏、聊天。泳池和按摩浴缸都很干净,毛巾也很干净。这就是为什么这里是我们最喜欢的鸽子谷住宿地点!
我和妻子享受到了非常棒的服务。所有员工都热情友好,乐于助人。我不知道她的名字,但那位来自牙买加的前台接待员非常和蔼可亲,工作也很出色。她无疑给客人留下了良好的印象。
Clean room and bathroom. One thing i did not like is pump bottles of shampoo conditioner, hand soap and lotion. I would like a couple of the bar soaps. I read the bottles are being smell rancidfilled with contents still in it making the whole bottle it
There were bugs on the ceiling and in the bathroom.. The front desk attendant provided no remediation as the hotel was fully booked. No adequate solution was provided. There were bugs crawling on the ceiling and in the bathroom- and I provided photos. Maintenance was supposedly spraying the room for pest controls- the bugs are still here. I stopped by the front desk before I left and no one could help because the manager was not around- and the front desk agent could not do anything. Terrible room and terrible service.
Everything was great from staff being friendly to the room being nice and clean. The only thing I wasn't crazy about was the shower head it was that big square that works like rain, wife loved it. Breakfast was really good. We will definitely stay there again.
This was a great hotel when it was with Choice…with Wyndham they actually made it better
Staff was very friendly. Room was good.
Room was clean and very comfortable.