酒店回复: Thank you for sharing your experience. We sincerely apologize for the condition of the beds, the odors in the room and bathroom, and the noise from the air conditioning. This is not the level of comfort we want for our guests, and your feedback has been shared with our team so these issues can be addressed promptly. We truly appreciate you bringing this to our attention and hope you might consider giving us another chance in the future.
2.0分
情侣出游
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The room amenities, towels and toilet paper seemed like it was not changed from the previous occupants and there was left over food from who ever stayed before us. So it was not cleaned. Spiders in the room. The staff was friendly and the food was decent.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness concerns you experienced — that’s certainly not the standard we strive to maintain. We’re glad to hear our staff was friendly and that you enjoyed the food. Please know that while partially used toilet paper rolls are replaced only when they are near empty (a standard practice in hotels), all other guestroom amenities are refreshed and the room is fully cleaned between stays. Your comments have been shared with our housekeeping team to ensure extra care is taken moving forward.
3.0分
其他
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Only problem we had was we could not get the wifi to work at all in the rear building. We were hoping to relax and watch and watch football and play some online xbox games but were not able to game at all. The office tried to help but we eventually gave up. Other than that we had a great night.
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酒店回复: Thank you for sharing your feedback. We’re happy to hear you had a great night overall, but we apologize for the trouble with the Wi-Fi connection in the rear building. We understand how frustrating that can be, especially when you’re looking to relax and enjoy some downtime. Our team has been made aware of your comments so we can look into improving the signal strength in that area. We appreciate you letting us know and hope to have another chance to welcome you back for an even better stay.
3.0分
其他
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My dogs are Emotional Support Animals, I have paperwork from a Social Worker that verifies this. I have never been charged by a hotel for the dogs…until this stay. I will find other options to avoid Wyndham after this trip.
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酒店回复: Thank you for taking the time to share your feedback. We understand the importance of traveling with support animals. Per ADA guidelines, service animals are not subject to pet fees; however, emotional support animals do not fall under the ADA’s definition of service animals and may be subject to pet policies and associated fees. We regret any frustration this caused during your stay and will share your comments with our team to ensure our policies are communicated more clearly in the future.
5.0分
家庭亲子
Friendly staff, quiet, rooms were spacious and the beds comfy. Breakfast was decent for being free, no complaints. Would stay again.
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酒店回复: Thank you for sharing your experience! We’re glad you enjoyed the spacious, comfortable rooms and appreciated the breakfast. It’s great to hear our team made you feel welcome and that you had a quiet, relaxing stay. We look forward to welcoming you back again!
5.0分
其他
Short trip
Needed a place for a few days for a trip to Cedar Point, and I stayed here before and liked it so I booked here again.
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酒店回复: Thank you for choosing to stay with us again during your Cedar Point trip! We’re delighted to hear that you enjoyed your previous visit enough to return. We truly appreciate your loyalty and look forward to welcoming you back for many more stays in the future.
4.0分
其他
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Nice family friendly hotel
The rooms were spacious enough for 4 adults. Clerk was amazing and very helpful. They have yard games you can borrow. Pool was warm on a cool night, firepit area was cozy. Overall very nice hotel and we will definitely return in the future.
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酒店回复: Thank you for your wonderful review! We’re so glad you and your group enjoyed the spacious rooms, warm pool, and cozy firepit area. It’s also great to hear that our team made such a positive impression and that you had fun with the yard games. We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future!
5.0分
其他
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Our go-to spot for cedar point trips!
Our third year in a row staying here for our annual cedar point trip. Everything was up to par. Love the location and the convenience. Kids enjoyed the pool and breakfast.
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酒店回复: Thank you for choosing us again for your annual Cedar Point trip! We love being your go-to spot and are so glad everything was up to par. It’s wonderful to hear your kids enjoyed the pool and breakfast—we look forward to welcoming you back for year four!
5.0分
其他
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Great stay!
We stayed here while going to Cedar Point. It was a great location, comfortable, great for the family, and the staff was excellent! I encountered a few minor issues and the manager and front desk staff went above and beyond. Highly recommend!
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear you enjoyed our convenient location, comfortable accommodations, and family-friendly atmosphere. Our team takes pride in providing excellent service, and it’s wonderful to know that both our manager and front desk staff were able to make things right when you encountered those minor issues. We truly appreciate your recommendation and look forward to welcoming you back on your next Cedar Point trip!
4.0分
家庭亲子
Outdoor Pool area nice, decent shopping around. Breakfast ok. Had to wait multiple times for food to be restocked.
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酒店回复: Thank you for your feedback! We’re glad you enjoyed our outdoor pool and convenient shopping nearby. We appreciate your comments about breakfast and apologize for the delays in restocking — we’ll make sure our team addresses this to improve the experience for future guests. We hope to welcome you back soon!
床的状况非常糟糕，房间里有霉味，浴室也有霉味，空调噪音很大
The room amenities, towels and toilet paper seemed like it was not changed from the previous occupants and there was left over food from who ever stayed before us. So it was not cleaned. Spiders in the room. The staff was friendly and the food was decent.
Only problem we had was we could not get the wifi to work at all in the rear building. We were hoping to relax and watch and watch football and play some online xbox games but were not able to game at all. The office tried to help but we eventually gave up. Other than that we had a great night.
My dogs are Emotional Support Animals, I have paperwork from a Social Worker that verifies this. I have never been charged by a hotel for the dogs…until this stay. I will find other options to avoid Wyndham after this trip.
Friendly staff, quiet, rooms were spacious and the beds comfy. Breakfast was decent for being free, no complaints. Would stay again.
Short trip
Needed a place for a few days for a trip to Cedar Point, and I stayed here before and liked it so I booked here again.
Nice family friendly hotel
The rooms were spacious enough for 4 adults. Clerk was amazing and very helpful. They have yard games you can borrow. Pool was warm on a cool night, firepit area was cozy. Overall very nice hotel and we will definitely return in the future.
Our go-to spot for cedar point trips!
Our third year in a row staying here for our annual cedar point trip. Everything was up to par. Love the location and the convenience. Kids enjoyed the pool and breakfast.
Great stay!
We stayed here while going to Cedar Point. It was a great location, comfortable, great for the family, and the staff was excellent! I encountered a few minor issues and the manager and front desk staff went above and beyond. Highly recommend!
Outdoor Pool area nice, decent shopping around. Breakfast ok. Had to wait multiple times for food to be restocked.