酒店回复: Thank you for sharing your experience. We sincerely apologize for the condition of the beds, the odors in the room and bathroom, and the noise from the air conditioning. This is not the level of comfort we want for our guests, and your feedback has been shared with our team so these issues can be addressed promptly. We truly appreciate you bringing this to our attention and hope you might consider giving us another chance in the future.
2.0分
其他
First room was dirty sheets and had to be moved. Second room had dirty wash cloths in shower still. But the staff was friendly and accommodating.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry for the issues you encountered with both rooms. That’s not the level of cleanliness we expect to deliver, and I understand how frustrating it must have been to deal with multiple inconveniences during your stay.I’m glad to hear that our team took good care of you, but we clearly missed the mark on preparation. We’ll be addressing this directly with our housekeeping team to ensure it doesn’t happen again.We appreciate you giving us the opportunity to make things right, and we hope to welcome you back for a much smoother, much cleaner stay.
1.0分
其他
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We didn't have inflated expectations with the affordable price, however we were disgusted that the property is being so misrepresented. The entire property is neglected, stains all over the furniture & carpet. Tvs/fireplace were unplugged and there was a strong smell of mildew/mold present. After all this being said, you can imagine our dissatisfaction of being offered another room versus a refund.
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酒店回复: We are very sorry your stay did not meet expectations. We understand how frustrating it must have been to encounter cleanliness and maintenance issues, as well as the odors you described. While we offered an alternate room, we understand you chose to leave, and we regret that we were unable to provide a satisfactory solution at the time. Your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are addressed.
4.0分
其他
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Room was not very clean. The lady at the front desk had to come clean the jacuzzi and take things that was left in the room.. and the hallway light flicks . It’s so dark in here that you need that light, and there was hair in the shower
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your room and the jacuzzi were not properly prepared for your arrival — that is not the standard we strive for. We also appreciate you letting us know about the hallway lighting and cleanliness issues; our maintenance and housekeeping teams will address these immediately. Your comments help us improve, and we hope you’ll consider giving us another chance to provide a better experience in the future.
5.0分
其他
The back outside door needs to be adjusted. Every time someone walked in or out it would slam. My room was right next to it.
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酒店回复: Thank you for your feedback and for giving us a perfect score! We’re so glad you enjoyed your stay overall. We appreciate you letting us know about the back door — we’ll have our maintenance team take a look and make the necessary adjustment to prevent it from slamming. We hope to welcome you back again soon for another great stay!
4.0分
家庭亲子
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Carpets need to be cleaned and the entire facility is in desperate need of pest control, the spider webs all around the property are out of control.
The staff however are wonderful, very kind and attentive to the customer. Always with a smile and a pleasure to interact with
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酒店回复: Thank you for sharing your feedback. We’re very glad to hear that our staff made such a positive impression and that their kindness stood out during your stay. We do, however, sincerely apologize for the issues you encountered with the carpets and spider webs around the property. Your comments have been shared with our maintenance and housekeeping teams so that we can address these areas promptly. We truly appreciate your input and hope you’ll consider giving us another opportunity to provide a more polished experience on your next visit.
4.0分
家庭亲子
I was really surprised at the quality of La Quinta. The rooms were big and clean. The bed was comfortable. I could use another blanket.
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酒店回复: Thank you for sharing your feedback! We’re so glad to hear you enjoyed your stay and found your room spacious, clean, and comfortable. We appreciate your suggestion about adding another blanket —our team keeps a few extra on hand for guests who prefer a little more warmth at the desk! We hope to welcome you back again soon!
2.0分
情侣出游
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The room amenities, towels and toilet paper seemed like it was not changed from the previous occupants and there was left over food from who ever stayed before us. So it was not cleaned. Spiders in the room. The staff was friendly and the food was decent.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness concerns you experienced — that’s certainly not the standard we strive to maintain. We’re glad to hear our staff was friendly and that you enjoyed the food. Please know that while partially used toilet paper rolls are replaced only when they are near empty (a standard practice in hotels), all other guestroom amenities are refreshed and the room is fully cleaned between stays. Your comments have been shared with our housekeeping team to ensure extra care is taken moving forward.
5.0分
其他
Clean room. Comfortable beds. Staff very friendly. It was quiet at night. Close to cedar point.
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酒店回复: Thank you so much for your wonderful review! We’re happy to hear you enjoyed a clean, comfortable, and quiet stay with us. Our team takes pride in providing friendly service and a great location for Cedar Point visitors. We appreciate your kind words and hope to see you again soon!
5.0分
家庭亲子
Rooms were clean. Bathrooms were clean. Breakfast was good. Nothing fancy but a great stay.
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酒店回复: We’re happy to hear you enjoyed your clean room and bathroom, and that breakfast was a nice start to your day. We appreciate you choosing to stay with us and hope to welcome you back again soon!
床的状况非常糟糕，房间里有霉味，浴室也有霉味，空调噪音很大
First room was dirty sheets and had to be moved. Second room had dirty wash cloths in shower still. But the staff was friendly and accommodating.
We didn't have inflated expectations with the affordable price, however we were disgusted that the property is being so misrepresented. The entire property is neglected, stains all over the furniture & carpet. Tvs/fireplace were unplugged and there was a strong smell of mildew/mold present. After all this being said, you can imagine our dissatisfaction of being offered another room versus a refund.
Room was not very clean. The lady at the front desk had to come clean the jacuzzi and take things that was left in the room.. and the hallway light flicks . It’s so dark in here that you need that light, and there was hair in the shower
The back outside door needs to be adjusted. Every time someone walked in or out it would slam. My room was right next to it.
Carpets need to be cleaned and the entire facility is in desperate need of pest control, the spider webs all around the property are out of control.
The staff however are wonderful, very kind and attentive to the customer. Always with a smile and a pleasure to interact with
I was really surprised at the quality of La Quinta. The rooms were big and clean. The bed was comfortable. I could use another blanket.
The room amenities, towels and toilet paper seemed like it was not changed from the previous occupants and there was left over food from who ever stayed before us. So it was not cleaned. Spiders in the room. The staff was friendly and the food was decent.
Clean room. Comfortable beds. Staff very friendly. It was quiet at night. Close to cedar point.
Rooms were clean. Bathrooms were clean. Breakfast was good. Nothing fancy but a great stay.