酒店回复: Dear Alex,Thank you for your kind review! We're delighted to hear you enjoyed our spacious and comfortable guest room, and convenient location. It's also wonderful to know our breakfast offerings and amenities met your expectations. We hope to welcome you back on your next visit to Sandusky!
2.0分
家庭亲子
They let another party into our room after we had checked in into our room. Their explanation didn’t make sense.
展开
酒店回复: Hi Mario. Thank you for bringing this to our attention, and I’m truly sorry for the distress this caused. What you describe is not the experience we intend to deliver. I’ve escalated this to our leadership team to review our room assignment and key control process to prevent a repeat.
1.0分
其他
展开
%1000 NOT RECOMMENED
This stay has been by far the most stressful stay I have ever experienced.
What was suppose to be a nice stress-free relaxation vacation, ended up being a disaster.
JENENE, OMAR, AND ALICIA are three human beings that should NOT even have the blessing to work in customer service.
My 2 kids and I were given a room with air conditioner not working! 78 degrees in there all night! Humid, hot, smelly room!
I was also given a room with TV not working.
That was the second night.
& YES I did call the front desk, JENENE said she couldn’t do anything about it since maintenance was out.
Smh! She couldn’t even look into her system to see if there any available rooms to change us to.
Omar, being the manager, had a unacceptable attitude.
Mocking me in front of other customers.
These three people I named are the most selfish people I have ever came in contact with.
Had no cares in the world for what we went through.
When I called Alicia, general manager, she said “You didn’t even give me a chance to let us fix anything”?!?! THE AUDACITY!!!!!!!!!
I called front desk!!!!! My son and I walked downstairs!!!!!!!
Trying to make it seem like I’m the liar to cover them is so cruel!
TAKE A LOOK AT THE CAMERAS! LISTEN TO THE CALL!
A huge slap on the face for us!
THIS KIND OF ACT NEEDS TO BE HEARD! People like these need to stop taking advantage!
They know they have the upper hand and laugh at our faces!!
This is not even half; I’m in disbelief!
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. Our goal is always to provide a comfortable and enjoyable stay for every guest, and we regret that we fell short during your visit.Please know that we take all guest concerns seriously and have reviewed your case in detail, including the issues you described. While we understand your frustration, we did make every effort to assist during your stay and address the matters brought to our attention at the time.We value your loyalty to the Marriott brand and appreciate you sharing your perspective. Your comments have been noted and shared with our leadership team for further review.
1.0分
其他
展开
Our room smelled like sewage all weekend due to some plumbing issues. I had headaches and nausea the whole time. No one notified us or apologized. We had to inquire. I emailed the complaint and never heard back.
展开
酒店回复: Dear Lucy,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the concerns you described. What you outlined does not reflect the standards of cleanliness, comfort, or communication we work hard to provide. Please know your comments have been reviewed with our leadership and maintenance teams to ensure proper follow-up.We understand how frustrating this must have been, and while we regret we did not meet your expectations during this stay, your feedback helps us address areas that need improvement.
5.0分
情侣出游
Had an unfortunate glitch with reservation but desk clerk worked hard to remedy the situation. All ended well and we very much liked our stay.
展开
酒店回复: Thank you, Kurt, for your kind words and for taking the time to share your experience. We’re glad our team was able to resolve the issue and ensure you had an enjoyable stay. We appreciate your understanding and look forward to welcoming you back again soon!
4.0分
家庭亲子
Overall, nice place. Pool was very small and cold. Breakfast was just OK.
展开
酒店回复: Hello Tamara,Thank you for sharing your feedback. We’re glad you had a nice stay overall and appreciate your comments about the pool and breakfast — we’ll keep them in mind as we continue improving the guest experience.
5.0分
情侣出游
展开
We loved this Hotel. Very clean room and nice breakfast. The receptionist checking us in was very friendly and helpful. We could walk to restaurants and shopping and close drive to Cedar Point.
展开
酒店回复: Thank you, Cynthia! We're delighted to hear you had such a positive experience with us. It's wonderful to know you enjoyed the clean room, breakfast, and our convenient location near dining, shopping, and Cedar Point. We appreciate your kind words about our front desk team and hope to welcome you back on your next visit to Sandusky!
5.0分
家庭亲子
The property is close to many dining options and shopping stores. It is in great shape and clean.
展开
酒店回复: Thank you, Darlenny, for the wonderful review! We’re delighted to hear you enjoyed our convenient location and found the property clean and well-maintained. We hope to welcome you back to Fairfield Inn & Suites Sandusky on your next visit to the area!
5.0分
其他
Couples trip to celebrate granddaughter’s birthday. Very clean and comfortable property.
5.0分
其他
The staff was SO friendly and welcoming. Place is comfy and clean. I was traveling solo and would definitely stay again. Thank you!
展开
酒店回复: Dear Shelley,Thank you for your kind feedback about your recent stay. We are thrilled to hear you found the hotel clean, comfortable, and welcoming. Your comments have been shared with our team, and we look forward to having you stay with us again soon.
经过翻新，位置优越。
酒店经过翻新，位置优越。房间非常宽敞、干净，配有特大号床和沙发。柔软的床单和毛巾。早餐有热菜且种类丰富。
They let another party into our room after we had checked in into our room. Their explanation didn’t make sense.
%1000 NOT RECOMMENED
This stay has been by far the most stressful stay I have ever experienced.
What was suppose to be a nice stress-free relaxation vacation, ended up being a disaster.
JENENE, OMAR, AND ALICIA are three human beings that should NOT even have the blessing to work in customer service.
My 2 kids and I were given a room with air conditioner not working! 78 degrees in there all night! Humid, hot, smelly room!
I was also given a room with TV not working.
That was the second night.
& YES I did call the front desk, JENENE said she couldn’t do anything about it since maintenance was out.
Smh! She couldn’t even look into her system to see if there any available rooms to change us to.
Omar, being the manager, had a unacceptable attitude.
Mocking me in front of other customers.
These three people I named are the most selfish people I have ever came in contact with.
Had no cares in the world for what we went through.
When I called Alicia, general manager, she said “You didn’t even give me a chance to let us fix anything”?!?! THE AUDACITY!!!!!!!!!
I called front desk!!!!! My son and I walked downstairs!!!!!!!
Trying to make it seem like I’m the liar to cover them is so cruel!
TAKE A LOOK AT THE CAMERAS! LISTEN TO THE CALL!
A huge slap on the face for us!
THIS KIND OF ACT NEEDS TO BE HEARD! People like these need to stop taking advantage!
They know they have the upper hand and laugh at our faces!!
This is not even half; I’m in disbelief!
Our room smelled like sewage all weekend due to some plumbing issues. I had headaches and nausea the whole time. No one notified us or apologized. We had to inquire. I emailed the complaint and never heard back.
Had an unfortunate glitch with reservation but desk clerk worked hard to remedy the situation. All ended well and we very much liked our stay.
Overall, nice place. Pool was very small and cold. Breakfast was just OK.
We loved this Hotel. Very clean room and nice breakfast. The receptionist checking us in was very friendly and helpful. We could walk to restaurants and shopping and close drive to Cedar Point.
The property is close to many dining options and shopping stores. It is in great shape and clean.
Couples trip to celebrate granddaughter’s birthday. Very clean and comfortable property.
The staff was SO friendly and welcoming. Place is comfy and clean. I was traveling solo and would definitely stay again. Thank you!