酒店回复: Dear Alex,Thank you for your kind review! We're delighted to hear you enjoyed our spacious and comfortable guest room, and convenient location. It's also wonderful to know our breakfast offerings and amenities met your expectations. We hope to welcome you back on your next visit to Sandusky!
5.0分
其他
原文
翻译提供方：Google
酒店里的一切都很棒，美式早餐比较差。
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酒店回复: Thank you, Rosemary! We’re delighted to know you found everything about your stay wonderful. We truly appreciate your kind words and your feedback about breakfast. We’ll share it with our team as we continue working to improve our offerings. We hope to welcome you again soon!
5.0分
其他
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We stayed here after a day at Cedar Point. It's close, new, with plenty of restaurants. Clean rooms and lobby, and very nice staff. Very happy with the value.
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酒店回复: Thank you, Brian! We’re so glad to hear you had a great stay after your visit to Cedar Point. It’s wonderful to know you enjoyed our clean rooms, convenient location, and friendly team. We appreciate your kind words and hope to welcome you again soon.
5.0分
情侣出游
Breakfast was good and the room was clean. The staff was really nice. I enjoyed the location because I was able to walk to other restaurants
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酒店回复: Thank you, Renee! We’re so glad you enjoyed your stay and appreciated the breakfast, clean room, and friendly staff. It’s great to hear the convenient location worked well for you too. We hope to welcome you back again soon!
2.0分
其他
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No late check out. Wanted to check out at 1. Tried to call front desk the night before. No instructions on or near phone but there were “Guest Services” and “wake Up Call” buttons on the phone, neither of which worked. Got a call at 11 from the front desk, waking me up, being very rude and telling me that late check out was not an option. I explained that the phone hadn’t worked and they asked why I didn’t go to the desk. I explained I was in my pajamas and not suitable for roaming the halls. There was no robe and slippers provided to make such a journey more decorous.
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酒店回复: Thank you for sharing your feedback, Sally. We’re sorry to hear about your experience with the phone and late check-out request. While late departures are based on availability, our goal is always to accommodate guest needs whenever possible, and it sounds like we fell short this time. We’ll review your comments with our team to ensure better communication and more attentive service in the future.
4.0分
情侣出游
Clean room, comfy bed and convenient location. Breakfast was just ok, but happy to have something before getting on the road
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酒店回复: Thank you, Jeanie! We’re glad you enjoyed your stay and found the room clean, the bed comfortable, and the location convenient. We appreciate your feedback on breakfast as it helps us know where we can improve. Safe travels, and we hope to welcome you again soon!
2.0分
家庭亲子
They let another party into our room after we had checked in into our room. Their explanation didn’t make sense.
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酒店回复: Hi Mario. Thank you for bringing this to our attention, and I’m truly sorry for the distress this caused. What you describe is not the experience we intend to deliver. I’ve escalated this to our leadership team to review our room assignment and key control process to prevent a repeat.
1.0分
其他
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%1000 NOT RECOMMENED
This stay has been by far the most stressful stay I have ever experienced.
What was suppose to be a nice stress-free relaxation vacation, ended up being a disaster.
JENENE, OMAR, AND ALICIA are three human beings that should NOT even have the blessing to work in customer service.
My 2 kids and I were given a room with air conditioner not working! 78 degrees in there all night! Humid, hot, smelly room!
I was also given a room with TV not working.
That was the second night.
& YES I did call the front desk, JENENE said she couldn’t do anything about it since maintenance was out.
Smh! She couldn’t even look into her system to see if there any available rooms to change us to.
Omar, being the manager, had a unacceptable attitude.
Mocking me in front of other customers.
These three people I named are the most selfish people I have ever came in contact with.
Had no cares in the world for what we went through.
When I called Alicia, general manager, she said “You didn’t even give me a chance to let us fix anything”?!?! THE AUDACITY!!!!!!!!!
I called front desk!!!!! My son and I walked downstairs!!!!!!!
Trying to make it seem like I’m the liar to cover them is so cruel!
TAKE A LOOK AT THE CAMERAS! LISTEN TO THE CALL!
A huge slap on the face for us!
THIS KIND OF ACT NEEDS TO BE HEARD! People like these need to stop taking advantage!
They know they have the upper hand and laugh at our faces!!
This is not even half; I’m in disbelief!
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. Our goal is always to provide a comfortable and enjoyable stay for every guest, and we regret that we fell short during your visit.Please know that we take all guest concerns seriously and have reviewed your case in detail, including the issues you described. While we understand your frustration, we did make every effort to assist during your stay and address the matters brought to our attention at the time.We value your loyalty to the Marriott brand and appreciate you sharing your perspective. Your comments have been noted and shared with our leadership team for further review.
1.0分
其他
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Our room smelled like sewage all weekend due to some plumbing issues. I had headaches and nausea the whole time. No one notified us or apologized. We had to inquire. I emailed the complaint and never heard back.
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酒店回复: Dear Lucy,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the concerns you described. What you outlined does not reflect the standards of cleanliness, comfort, or communication we work hard to provide. Please know your comments have been reviewed with our leadership and maintenance teams to ensure proper follow-up.We understand how frustrating this must have been, and while we regret we did not meet your expectations during this stay, your feedback helps us address areas that need improvement.
5.0分
情侣出游
Had an unfortunate glitch with reservation but desk clerk worked hard to remedy the situation. All ended well and we very much liked our stay.
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酒店回复: Thank you, Kurt, for your kind words and for taking the time to share your experience. We’re glad our team was able to resolve the issue and ensure you had an enjoyable stay. We appreciate your understanding and look forward to welcoming you back again soon!
经过翻新，位置优越。
酒店经过翻新，位置优越。房间非常宽敞、干净，配有特大号床和沙发。柔软的床单和毛巾。早餐有热菜且种类丰富。
酒店里的一切都很棒，美式早餐比较差。
We stayed here after a day at Cedar Point. It's close, new, with plenty of restaurants. Clean rooms and lobby, and very nice staff. Very happy with the value.
Breakfast was good and the room was clean. The staff was really nice. I enjoyed the location because I was able to walk to other restaurants
No late check out. Wanted to check out at 1. Tried to call front desk the night before. No instructions on or near phone but there were “Guest Services” and “wake Up Call” buttons on the phone, neither of which worked. Got a call at 11 from the front desk, waking me up, being very rude and telling me that late check out was not an option. I explained that the phone hadn’t worked and they asked why I didn’t go to the desk. I explained I was in my pajamas and not suitable for roaming the halls. There was no robe and slippers provided to make such a journey more decorous.
Clean room, comfy bed and convenient location. Breakfast was just ok, but happy to have something before getting on the road
They let another party into our room after we had checked in into our room. Their explanation didn’t make sense.
%1000 NOT RECOMMENED
This stay has been by far the most stressful stay I have ever experienced.
What was suppose to be a nice stress-free relaxation vacation, ended up being a disaster.
JENENE, OMAR, AND ALICIA are three human beings that should NOT even have the blessing to work in customer service.
My 2 kids and I were given a room with air conditioner not working! 78 degrees in there all night! Humid, hot, smelly room!
I was also given a room with TV not working.
That was the second night.
& YES I did call the front desk, JENENE said she couldn’t do anything about it since maintenance was out.
Smh! She couldn’t even look into her system to see if there any available rooms to change us to.
Omar, being the manager, had a unacceptable attitude.
Mocking me in front of other customers.
These three people I named are the most selfish people I have ever came in contact with.
Had no cares in the world for what we went through.
When I called Alicia, general manager, she said “You didn’t even give me a chance to let us fix anything”?!?! THE AUDACITY!!!!!!!!!
I called front desk!!!!! My son and I walked downstairs!!!!!!!
Trying to make it seem like I’m the liar to cover them is so cruel!
TAKE A LOOK AT THE CAMERAS! LISTEN TO THE CALL!
A huge slap on the face for us!
THIS KIND OF ACT NEEDS TO BE HEARD! People like these need to stop taking advantage!
They know they have the upper hand and laugh at our faces!!
This is not even half; I’m in disbelief!
Our room smelled like sewage all weekend due to some plumbing issues. I had headaches and nausea the whole time. No one notified us or apologized. We had to inquire. I emailed the complaint and never heard back.
Had an unfortunate glitch with reservation but desk clerk worked hard to remedy the situation. All ended well and we very much liked our stay.