酒店回复: Hello Manon,Merci beaucoup pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous n'avez pas été impacté par les rénovations et que vous avez apprécié la propreté de votre chambre ainsi que l'accueil de notre personnel. C'est formidable de savoir que vos repas au restaurant ont été à la hauteur de vos attentes, et que notre équipe a contribué à rendre votre séjour agréable. Nous espérons vous accueillir à nouveau lors de votre prochaine visite.
I thought breakfast was included. I was shocked when front desk attendant told me it was not included. When I was making reservation, it was showing breakfast.
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酒店回复: Hello MOHAMMED,Thank you for your feedback regarding the breakfast inclusion. We strive to provide clear information about our packages during the booking process. We recommend contacting management directly as they can assist you with your concerns regarding the reservation details. Your input is valuable, and we appreciate you sharing your experience.
3.0分
其他
The room had falling plaster in the ceiling and it advertised complimentary breakfast then didn’t provide it
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酒店回复: Hello Kenith,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your stay, as we strive for the highest quality in our accommodations and services. Your comments regarding the ceiling and breakfast will be shared with management for review. We appreciate your insights, which help us improve for future guests. We hope you will consider staying with us again to experience the standards we aim for.
3.0分
其他
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Breakfast was not included, pool had been filled in, sandspurs were in carpet sticking to our socks, room was not serviced, had to request fresh towels, toilet stopped up and the phone in the room had no dial tone to call front desk.
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酒店回复: Hello M. Angela,Thank you for sharing your feedback regarding your recent stay. We understand your concerns and appreciate you bringing these matters to our attention. Each of these points is valuable for our ongoing evaluation of hotel operations. We encourage guests to reach out to management directly to discuss their experiences further. Your insights help us improve and enhance the stay for all future guests.
3.0分
家庭亲子
The room was ok, nothing to rave about. Staff was friendly but atmosphere didn’t feel very inviting. We were very disappointed in the breakfast.
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酒店回复: Hello David,Thank you for your feedback. While we're glad to hear that our staff was friendly, we regret that the overall atmosphere and breakfast did not meet your expectations. We value your comments and will take them into consideration as we continuously work to enhance our guests' experiences. Your insights are important to us as we strive for improvement.
3.0分
家庭亲子
The room was clean although several ceiling tiles above the bed had a great deal of water damage and the room occasionally smelled from cooking odors.
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酒店回复: Hello Julie A,Thank you for sharing your observations about your recent stay. We appreciate your feedback regarding the condition of the ceiling tiles and the occasional cooking odors. Your comments are important to us as we continuously work towards enhancing our guest experience. We will ensure this information is relayed to the relevant departments for their review and consideration. Thank you for choosing to stay with us.
5.0分
情侣出游
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no breakfast offered even though there are signs around showing breakfast. There is an on site restaurant but we just went to Cracker Barrel on the corner it was less pricey.
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酒店回复: Hello Bruce,Thank you for your feedback regarding your dining experience. We strive to provide clear communication about our amenities, including breakfast options. While we understand that you chose to dine off-site, we hope you had a pleasant stay overall and enjoyed the local dining scene. Your comments help us enhance our guest experience in the future.
2.0分
家庭亲子
The night staff was fine. The hotel itself is under renovations that it sorely needs. The day staff was lackluster. Slow to respond and not helpful.
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酒店回复: Hello Barbara,Thank you for sharing your feedback regarding your stay. We appreciate you noting that our night staff met your expectations. We’re continuously working on updates to enhance our guest experience, and your comments about our day staff will be shared with management for consideration. We value your insights and hope you’ll consider staying with us again in the future to experience the improvements firsthand.
房间不符合无障碍标准，所以我们不得不换房。“免费”早餐只有四样。我被告知，因为我们是通过第三方预订的，所以他们需要获得许可才能帮我们换到无障碍房间。
我对你们的服务很不满意。我是通过你们预订的，你们应该确保我们能住到带步入式淋浴间的房间。我们付的钱就是为了这个。
酒店正在进行翻修，但我们并未受到影响。做得好！
房间干净整洁，前台服务人员热情周到。
我们在酒店餐厅享用了午餐和晚餐。食物美味可口，品质上乘，最重要的是，服务人员非常友善。
不会再去了！！
酒店宣传说是翻新的，但大部分都是重新利用的材料。他们不是每天都提供客房服务。付费早餐很糟糕。电话没接通。空调噪音很大！
I thought breakfast was included. I was shocked when front desk attendant told me it was not included. When I was making reservation, it was showing breakfast.
The room had falling plaster in the ceiling and it advertised complimentary breakfast then didn’t provide it
Breakfast was not included, pool had been filled in, sandspurs were in carpet sticking to our socks, room was not serviced, had to request fresh towels, toilet stopped up and the phone in the room had no dial tone to call front desk.
The room was ok, nothing to rave about. Staff was friendly but atmosphere didn’t feel very inviting. We were very disappointed in the breakfast.
The room was clean although several ceiling tiles above the bed had a great deal of water damage and the room occasionally smelled from cooking odors.
no breakfast offered even though there are signs around showing breakfast. There is an on site restaurant but we just went to Cracker Barrel on the corner it was less pricey.
The night staff was fine. The hotel itself is under renovations that it sorely needs. The day staff was lackluster. Slow to respond and not helpful.