酒店回复: Hello Joseph,Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que l'accueil et les conditions de votre chambre n'ont pas répondu à vos attentes. Votre retour est précieux et sera transmis aux équipes concernées pour améliorer nos services. Nous espérons que vous avez pu profiter de votre séjour malgré ces désagréments et que vous envisagerez de revenir à l'avenir.
酒店回复: Hello Deborah,Thank you for sharing your experience. We take guest feedback seriously and appreciate your suggestion regarding staff positioning during busy times. It's important that all of our guests feel comfortable during their stay, and we will certainly consider your feedback to ensure a more pleasant atmosphere in the future. Your insights help us improve, and we hope to provide you with a better experience next time.
酒店回复: Hello Herman,Thank you for sharing your thoughts. We appreciate your input regarding the condition of the hotel and the issues you encountered. It’s important for us to understand our guests’ experiences, so we can better improve moving forward. Your comments have been noted for future considerations. We hope you find accommodations that better suit your expectations on your next stay.
5.0分
情侣出游
原文
翻译提供方：Google
住一晚完全没问题
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酒店回复: Hello Jessica,Vielen Dank für Ihr Feedback. Es freut uns zu hören, dass Ihr Aufenthalt für eine Nacht in Ordnung war. Wir schätzen Ihre Anmerkungen und hoffen, Sie bei einem zukünftigen Besuch wieder begrüßen zu dürfen, um Ihnen vielleicht ein noch angenehmeres Erlebnis zu bieten.
5.0分
其他
Nice hotel with plenty of parking, friendly welcome, comfortable room and a nice small outdoor pool
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酒店回复: Hello d,Thank you for sharing your positive experience at our hotel. We're delighted to hear you enjoyed the friendly welcome, comfortable accommodations, and the outdoor pool. Your feedback is valuable to us, and we look forward to welcoming you back for another stay in the future.
4.0分
其他
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The hotel is very cute with the indoor lobby a courtyard with lush greenery and surrounded by wrought iron balconies on upper floors. The tree-lined drive to old Savannah is nearby. Everything was great- except the elevator was broken. I definitely would recommmend it and stay here again.
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酒店回复: Hello Carol,Thank you for sharing your feedback about your stay. We're glad to hear you enjoyed the hotel's charm and its proximity to old Savannah. We appreciate your recommendation and will certainly take note of your comments regarding the elevator. We hope to welcome you back for another delightful experience in the future.
1.0分
其他
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The hotel has black mold! It was in the wall, under the AC units, on the bathroom blow dryer. They don’t treat it they clorox it and paint over it. They wouldn’t refund my money but they put me in a “cleaner” room where mold was on the curtains. The best thing about the hotel was the young man working trying his best to make me happy although the owner wouldn’t refund my money!
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酒店回复: Hello Natalie,Thank you for your feedback. We appreciate your comments about our staff's efforts to assist during your stay. While we strive to maintain high standards, we understand that your experience did not meet those expectations. We value your insights as they help us improve. Rest assured, your observations have been noted for future discussions regarding our facilities and cleaning protocols. Thank you for sharing your thoughts with us.
2.0分
家庭亲子
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Waited a long time at check-in and no-one showed up, so we went to the function we were attending and then returned. We are elderly and the elevator was not working, and they put us on the third floor. The desk clerk said it had failed inspection and had been out "for awhile." They had no one to help us with our luggage. The room itself was clean and comfortable.
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酒店回复: Hello Vivian,Thank you for your feedback. We're glad to hear you found your room clean and comfortable. We apologize for the inconvenience you faced during check-in and with the elevator. Your experiences are valuable to us as we strive to improve our services and overall guest satisfaction in the future. If you wish to discuss your stay further, please reach out to management directly.
4.0分
其他
place in need of upgrading and repair elevator not working needed to walk up the stairs, shower curtain and toilet seat needs replacing, just a few.
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酒店回复: Hello Brittany,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights about the condition of certain amenities, as they are essential for enhancing our guest experience. Your comments will be forwarded to management for consideration as they continue to evaluate ways to improve our property. We hope you will consider staying with us again in the future to see the positive changes being made.
对于中途歇脚来说，这家酒店挺不错的。虽然有点旧，但整体还是可以的。
入住时，接待处接待很冷淡。接待处的年轻女士态度很不好。我们下午2:30到达，她粗鲁地告诉我们入住时间是下午3:00。我们下午3:00返回房间办理入住，但根本无法办理。房间内弥漫着霉味，床头板因潮湿而膨胀，用纸按一下就会冒水，墙壁上长霉，外窗从未清洁，窗帘脏兮兮的，健身器材也很糟糕。由于健康问题，我们不得不取消预订。酒店急需翻新。酒店仍然表现出善意，因为我们在酒店的第二晚住宿费用已退还，对此我们表示感谢。
直到退房时间，一切都很顺利。当我去拿行李车时，清洁女工正在大厅里。当我把行李车拉到我的房间准备退房时，她用一种好像要我死的眼神盯着我。我的建议是退房时不要让清洁人员在大厅工作。这让我很害怕，我怕她。
酒店很旧，一进门就闻到一股难闻的气味。酒店地板很脏。浴室不干净，而且生锈了。我没想到酒店能这么舒服。我以前从未有过这种体验。我们不会再住这里了。前台服务态度很差！
住一晚完全没问题
Nice hotel with plenty of parking, friendly welcome, comfortable room and a nice small outdoor pool
The hotel is very cute with the indoor lobby a courtyard with lush greenery and surrounded by wrought iron balconies on upper floors. The tree-lined drive to old Savannah is nearby. Everything was great- except the elevator was broken. I definitely would recommmend it and stay here again.
The hotel has black mold! It was in the wall, under the AC units, on the bathroom blow dryer. They don’t treat it they clorox it and paint over it. They wouldn’t refund my money but they put me in a “cleaner” room where mold was on the curtains. The best thing about the hotel was the young man working trying his best to make me happy although the owner wouldn’t refund my money!
Waited a long time at check-in and no-one showed up, so we went to the function we were attending and then returned. We are elderly and the elevator was not working, and they put us on the third floor. The desk clerk said it had failed inspection and had been out "for awhile." They had no one to help us with our luggage. The room itself was clean and comfortable.
place in need of upgrading and repair elevator not working needed to walk up the stairs, shower curtain and toilet seat needs replacing, just a few.