酒店回复: Hello Yves, Thank you for your feedback regarding staff availability. We strive to ensure our guests receive attentive service during their stay. Your comments are valuable and help us improve our operations. We appreciate you sharing your experience with us, as it enables us to enhance our guest experience in the future. We hope to welcome you back soon.
4.0分
朋友出游
Everyone was nice, and the stay was okay. German roaches and other mini black roaches kept appearing.
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酒店回复: Hello Terri,Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly, but we’re concerned about your comments regarding pests. Our team takes such matters seriously and follows a strict cleaning and maintenance protocol. Your input will help us in our ongoing efforts to ensure a comfortable environment for all. We appreciate you bringing this to our attention.
1.0分
商务出差
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The Jacuzzi was out of service and was in an unsatisfactory brown color. The pool appeared to be in questionable condition. The room was unclean, with hair scattered across the bathroom and crumbs on the chair and table, indicating a lack of proper sanitation. Overall, the experience was highly disappointing. Additionally, the breakfast offered was unpleasant.
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酒店回复: Hello Jennifer,Thank you for sharing your feedback regarding your recent stay. We take all comments seriously, and your observations about the jacuzzi, pool condition, and room cleanliness help us identify areas for improvement. We will certainly review these concerns with our team to enhance our guests' experiences moving forward. Your input regarding the breakfast will also be taken into account as we work to elevate our service offerings. Thank you again for your insights; they are valuable to us.
1.0分
其他
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Aweful
When we arrived. I asked them to provide me with my AAA discount because it was not showing on my reservation. They were not knowledgeable of how to handle. We arrived about 6:30 pm. They sent us to our room and the room was dirty. Wasn’t cleaned from previous guests. They sent us to a second room when we attempted to open the door it was latched from the inside that had guests inside. We got a 3rd room and it was not prepared for guests. 1 set of towels hit and muggy. The entire stay we had to sleep in an unclean room and when we bought it to their attention they could not give us any answers or solutions. This was absolutely a very bad stay. I was very disappointed as this was our honeymoon stay and not up to expectations.
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酒店回复: Hello Stanley,Thank you for sharing your experience. We understand that cleanliness and service are crucial during your stay, especially for such a special occasion like your honeymoon. Your feedback is important, and we will ensure it's shared with our management team to improve our processes. We hope that despite these challenges, you were able to enjoy some moments during your time with us. Thank you for your feedback, which helps us enhance our guest experience in the future.
3.0分
其他
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Staff really did not know what was going on. Tried to get shuttle to airport-waited 45 minutes after being told they were on their way. Ended up taking an uber. Room was only cleaned once in the 5 days I was there. Toenail clippings in a drawer, hair wad in a corner. No alarm clock/clock. Hot tub a bit dangerous. Only 1 step to get in and it was along way down. Just not a good place.
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酒店回复: Hello Marilyn,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay, especially regarding the shuttle service and room cleanliness. Your comments regarding the hot tub and bedroom amenities have been noted and will be supplied to management for review. We appreciate you bringing these matters to our attention as we strive to improve our guest experience. Safe travels!
5.0分
朋友出游
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Elevator was running funny..the door closing and opening sounded like it a little off track but should pass inspection.The toilet flushed loud and kinda fast, which is a lil annoying but operable and clean 😁
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酒店回复: Hello Jessica,Thank you for sharing your observations regarding the elevator and toilet during your stay. We appreciate your feedback on the functionality and cleanliness, which are important to us. Your comments will be noted for our maintenance team to ensure everything is up to standard for future guests. We hope to welcome you back again for a more enjoyable experience!
5.0分
家庭亲子
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Room and public areas were clean, the staff was friendly, and there was a good selection at the included breakfast. We were interested in checking out the hot tub, but after peeking through the window to the pool area, we changed our mind as the water in the hot tub looked brown. Not a dealbreaker for us, and I’d stay again if in the area.
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酒店回复: Hello Laura,Thank you for your feedback. We're glad to hear you enjoyed the cleanliness, friendly staff, and breakfast selection. Your comments regarding the hot tub have been noted, and we appreciate your understanding. We hope you’ll consider staying with us again on your next visit to the area, and we look forward to providing you with an even better experience.
2.0分
家庭亲子
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The issue I had was that a lizard was crawling on my baby while he was asleep and I had to kill it & sleep in fear if any others were going to come into the room. I notified the front desk and they said they would get someone out. But I was checking out. That’s the only thing that made the experience bad for me.
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酒店回复: Hello Desaree,We appreciate your feedback and understand that the presence of a lizard can be alarming, especially with a baby in the room. Our team takes such incidents seriously, and we continually work to maintain a comfortable environment for our guests. Thank you for bringing this to our attention, and we hope you found other aspects of your stay enjoyable. Your comments will help us improve our services in the future.
位置很不错的，安全，干净，离机场很近、附近也有高尔夫球场！
就是机场班车差一点，其他都很好
有工作人员
Everyone was nice, and the stay was okay. German roaches and other mini black roaches kept appearing.
The Jacuzzi was out of service and was in an unsatisfactory brown color. The pool appeared to be in questionable condition. The room was unclean, with hair scattered across the bathroom and crumbs on the chair and table, indicating a lack of proper sanitation. Overall, the experience was highly disappointing. Additionally, the breakfast offered was unpleasant.
Aweful
When we arrived. I asked them to provide me with my AAA discount because it was not showing on my reservation. They were not knowledgeable of how to handle. We arrived about 6:30 pm. They sent us to our room and the room was dirty. Wasn’t cleaned from previous guests. They sent us to a second room when we attempted to open the door it was latched from the inside that had guests inside. We got a 3rd room and it was not prepared for guests. 1 set of towels hit and muggy. The entire stay we had to sleep in an unclean room and when we bought it to their attention they could not give us any answers or solutions. This was absolutely a very bad stay. I was very disappointed as this was our honeymoon stay and not up to expectations.
Staff really did not know what was going on. Tried to get shuttle to airport-waited 45 minutes after being told they were on their way. Ended up taking an uber. Room was only cleaned once in the 5 days I was there. Toenail clippings in a drawer, hair wad in a corner. No alarm clock/clock. Hot tub a bit dangerous. Only 1 step to get in and it was along way down. Just not a good place.
Elevator was running funny..the door closing and opening sounded like it a little off track but should pass inspection.The toilet flushed loud and kinda fast, which is a lil annoying but operable and clean 😁
Room and public areas were clean, the staff was friendly, and there was a good selection at the included breakfast. We were interested in checking out the hot tub, but after peeking through the window to the pool area, we changed our mind as the water in the hot tub looked brown. Not a dealbreaker for us, and I’d stay again if in the area.
The issue I had was that a lizard was crawling on my baby while he was asleep and I had to kill it & sleep in fear if any others were going to come into the room. I notified the front desk and they said they would get someone out. But I was checking out. That’s the only thing that made the experience bad for me.