酒店回复: Dear Thomas,We apologize for the inconvenience of not having a refrigerator in your room. We understand how important this amenity is for a comfortable stay. Your feedback is valuable, and we will look into ensuring that all rooms are properly equipped in the future. Please visit us again.Sincerely, Hotel Manager
4.0分
家庭亲子
展开
The room was clean and the beds were very comfy. It was a sufficient place to sleep after a long day on the road.
The breakfast was barely enough to say there was a breakfast, as the coffee tasted old and was warm, another guy said the decaf was cold, there were only 3 packets of oatmeal, barely enough milk for cereal, and absolutely nothing fresh or available for a guest with dietary needs... and we were the first people at the breakfast area, with nobody visible to restock anything. Waffle maker was about the only thing that seemed hot and ready, but there was only syrup as a topping.
It worked, but we still needed to go elsewhere for breakfast. Not great, but good enough for sleeping.
展开
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad you found the room clean, the beds comfortable, and the stay restful after your travels. We regret the limited breakfast selection and coffee quality. Your comments have been shared with our breakfast team to improve variety and freshness for future guests. We appreciate your perspective and will continue working to provide a more satisfying morning experience alongside a comfortable stay.Sincerely, Hotel Manager
1.0分
其他
展开
The carpet in the hallway was dirty and looked like it had not been vacuumed in days. Breakfast? Ha Ha Ha. I was there a 6:10. One orange, one apple and bread was in a plastic container still in the wrapper. Then they wanted a $50 credit card or $100 cash for incidentals. What incidentals. I refused to pay. No staff to greet you, you had to call a number and obviously someone living there came down to check you in. They should lose their franchise license.
展开
酒店回复: Dear chuck,We regret the inconvenience caused during your stay. Your feedback regarding cleanliness, breakfast setup, and check-in experience has been noted and shared with our management team for review. We are committed to improving the overall guest experience and ensuring that all brand standards are consistently met. Steps are being taken to enhance service quality, cleanliness, and communication for future guests.Sincerely, Hotel Manager
2.0分
家庭亲子
Not clean at all. The toilet was loose from the floor. The bathtub faucet was very loose. We had no TV.
展开
酒店回复: Dear Vicky,We are concerned to hear about the cleanliness issues and maintenance problems you experienced, including the toilet, faucet, and television. This is not the standard we strive to provide, and your comments will be shared with our housekeeping and maintenance teams for immediate attention. Input like yours is very valuable in helping us improve, and we are committed to making the necessary adjustments to provide a more comfortable stay for future guests.Sincerely, Hotel Manager
3.0分
家庭亲子
Just seemed like everything was not so clean. Like things have been cleaned, just the actually cleaning process isn’t getting everything cleaned thoroughly.
展开
酒店回复: Dear Oscar,Thank you for your feedback. We understand your concern about the level of cleanliness and how it impacted your stay. While it sounds like efforts were made, we recognize that thoroughness is just as important as consistency. Your comments will help us ensure that housekeeping pays closer attention to detail so rooms feel fresher and more comfortable for every guest. We appreciate your input and will use it to guide improvements moving forward.Sincerely, Hotel Manager
4.0分
其他
展开
I stayed only one night as a stopover on my return home. I chose the Super 8 because of its convenience, price, and pet-friendliness. My room was simply furnished but met my needs.
展开
酒店回复: Dear Brenda,Thank you for choosing Super 8 for your stopover. We’re glad to hear the location, value, and pet-friendly policy made your stay convenient and comfortable. It's great to know your room met your needs for the night. We appreciate your feedback and hope to welcome you again on future travels.Sincerely, Hotel Manager
3.0分
朋友出游
展开
Place was not terrible, a couple things in the room were found broken or damaged so I was worried about paying a fee for those broken items that I did not touch. Other than that the room was clean and welcoming but the staff was iffy
展开
酒店回复: Dear Keenen,Thank you for your feedback. We're glad to hear the room was clean and welcoming, though we understand your concern regarding the pre-existing damage. We encourage all guests to report such issues at check-in to avoid misunderstandings. Your comments about the staff are noted and will be addressed to ensure a more consistent and positive experience. We hope to provide a smoother stay in the future.Sincerely, Hotel Manager
1.0分
其他
展开
Worst stay ever.
The lady was rude at check in I had my receipt showing my room was paid for and she argued with me for almost 1 hr. She had an attitude when we first walked in. There was never anyone at the desk when you needed them. The breakfast ****** all there was to eat was cereal and spoiled orange juice. There was a waffle maker and a toaster but nothing for them.
The hotel had a smell to it.
展开
酒店回复: Dear April,We’re very sorry to hear about your experience and truly regret the frustrations you encountered during your stay. What you described from the check-in interaction and lack of front desk support to the condition of the breakfast and overall atmosphere is not acceptable and far from the experience we aim to provide. Your feedback has been noted and will be used to address these concerns internally. We apologize for the inconvenience and disappointment caused.Sincerely, Hotel Manager
1.0分
商务出差
Horrible interaction with night staff, will never try and stay here again
展开
酒店回复: Dear Edward,We are glad you took the time to provide feedback, as it helps us see where improvements are most needed. While we aim to provide welcoming service at all times, your comments about the night staff highlight an area that requires closer attention. Your perspective is important and will be noted as we continue working toward more consistent and positive guest interactions in the future.Sincerely, Hotel Manager
2.0分
家庭亲子
Only good thing about this property was the price, but learned the hard way cheap isn't always better
展开
酒店回复: Dear Brenda,We're sorry to hear that your experience didn’t meet expectations. While we’re glad the price was a positive aspect, we understand that value goes beyond just cost. Your comments regarding the overall stay are valuable, and we will work to improve the areas that fell short. We appreciate you sharing your experience and hope to provide a better stay in the future.Sincerely, Hotel Manager
没有冰箱
The room was clean and the beds were very comfy. It was a sufficient place to sleep after a long day on the road.
The breakfast was barely enough to say there was a breakfast, as the coffee tasted old and was warm, another guy said the decaf was cold, there were only 3 packets of oatmeal, barely enough milk for cereal, and absolutely nothing fresh or available for a guest with dietary needs... and we were the first people at the breakfast area, with nobody visible to restock anything. Waffle maker was about the only thing that seemed hot and ready, but there was only syrup as a topping.
It worked, but we still needed to go elsewhere for breakfast. Not great, but good enough for sleeping.
The carpet in the hallway was dirty and looked like it had not been vacuumed in days. Breakfast? Ha Ha Ha. I was there a 6:10. One orange, one apple and bread was in a plastic container still in the wrapper. Then they wanted a $50 credit card or $100 cash for incidentals. What incidentals. I refused to pay. No staff to greet you, you had to call a number and obviously someone living there came down to check you in. They should lose their franchise license.
Not clean at all. The toilet was loose from the floor. The bathtub faucet was very loose. We had no TV.
Just seemed like everything was not so clean. Like things have been cleaned, just the actually cleaning process isn’t getting everything cleaned thoroughly.
I stayed only one night as a stopover on my return home. I chose the Super 8 because of its convenience, price, and pet-friendliness. My room was simply furnished but met my needs.
Place was not terrible, a couple things in the room were found broken or damaged so I was worried about paying a fee for those broken items that I did not touch. Other than that the room was clean and welcoming but the staff was iffy
Worst stay ever.
The lady was rude at check in I had my receipt showing my room was paid for and she argued with me for almost 1 hr. She had an attitude when we first walked in. There was never anyone at the desk when you needed them. The breakfast ****** all there was to eat was cereal and spoiled orange juice. There was a waffle maker and a toaster but nothing for them.
The hotel had a smell to it.
Horrible interaction with night staff, will never try and stay here again
Only good thing about this property was the price, but learned the hard way cheap isn't always better