酒店回复: Dear Guest,Thank you, Ed, for sharing your feedback and rating. We appreciate you taking the time to review your stay with us. Your comments help us continue improving our services and guest experience. We hope to have the pleasure of welcoming you again for a more enjoyable visit.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
没有冰箱
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酒店回复: Dear Thomas,We apologize for the inconvenience of not having a refrigerator in your room. We understand how important this amenity is for a comfortable stay. Your feedback is valuable, and we will look into ensuring that all rooms are properly equipped in the future. Please visit us again.Sincerely, Hotel Manager
1.0分
商务出差
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The tall young man at the front was verry rude. He got upset I could not understand his English. I was told where to not park and when I ask where to park he said that is not a parking spot. The room had the last persons dirty wash cloth and scrubber for the shower in the bathroom. The walls and ceiling were water damage and leaking currently. The curtain did not work. The non stop beeping noise was not comfortable to listen to for the 8 hours I was there with my minor daughter. I would not let her out of eyesight in this shady location
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酒店回复: Dear Jason,We are glad you chose our hotel, and we appreciate the opportunity to strengthen our service. We have noted your concerns regarding the interaction at the front desk, parking guidance, room cleanliness, and maintenance issues in the bathroom and curtains. These points will be reviewed with our team to improve communication, upkeep, and overall comfort. We remain committed to creating a safer and more welcoming environment for every guest.Sincerely, Hotel Manager
2.0分
其他
Dirty dirty dirty sticky plastic stuck to floor overlapping carpet easy to trip on in hallway
Hair in bathroom that wasn’t ours
Floor in room not swept
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酒店回复: Dear Guest,We are glad to know you chose to stay with us, and we appreciate the chance to understand your experience. We have noted your comments regarding hallway flooring, bathroom cleanliness, and the overall condition of the room. These concerns will be reviewed with our housekeeping team to strengthen consistency and improve comfort. Our focus remains on maintaining a clean and safe environment for every guest, and we will continue working toward meaningful improvements for future visits.Sincerely, Hotel Manager
5.0分
其他
The room was fairly clean. Room service only came in one time in the 8 day stay with fresh towels. No problems though and staff was nice
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酒店回复: Dear Duane,Thank you for sharing your feedback. We are glad to know that you found the room fairly clean and our staff friendly. We regret that housekeeping service did not meet expectations during your extended stay, and your comments have been shared with our team for review. We are taking steps to ensure more consistent service while maintaining guest comfort. Your input is appreciated, and we look forward to providing an even better experience in the future.Sincerely, Hotel Manager
4.0分
家庭亲子
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The room was clean and the beds were very comfy. It was a sufficient place to sleep after a long day on the road.
The breakfast was barely enough to say there was a breakfast, as the coffee tasted old and was warm, another guy said the decaf was cold, there were only 3 packets of oatmeal, barely enough milk for cereal, and absolutely nothing fresh or available for a guest with dietary needs... and we were the first people at the breakfast area, with nobody visible to restock anything. Waffle maker was about the only thing that seemed hot and ready, but there was only syrup as a topping.
It worked, but we still needed to go elsewhere for breakfast. Not great, but good enough for sleeping.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad you found the room clean, the beds comfortable, and the stay restful after your travels. We regret the limited breakfast selection and coffee quality. Your comments have been shared with our breakfast team to improve variety and freshness for future guests. We appreciate your perspective and will continue working to provide a more satisfying morning experience alongside a comfortable stay.Sincerely, Hotel Manager
1.0分
其他
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The carpet in the hallway was dirty and looked like it had not been vacuumed in days. Breakfast? Ha Ha Ha. I was there a 6:10. One orange, one apple and bread was in a plastic container still in the wrapper. Then they wanted a $50 credit card or $100 cash for incidentals. What incidentals. I refused to pay. No staff to greet you, you had to call a number and obviously someone living there came down to check you in. They should lose their franchise license.
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酒店回复: Dear chuck,We regret the inconvenience caused during your stay. Your feedback regarding cleanliness, breakfast setup, and check-in experience has been noted and shared with our management team for review. We are committed to improving the overall guest experience and ensuring that all brand standards are consistently met. Steps are being taken to enhance service quality, cleanliness, and communication for future guests.Sincerely, Hotel Manager
2.0分
家庭亲子
Not clean at all. The toilet was loose from the floor. The bathtub faucet was very loose. We had no TV.
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酒店回复: Dear Vicky,We are concerned to hear about the cleanliness issues and maintenance problems you experienced, including the toilet, faucet, and television. This is not the standard we strive to provide, and your comments will be shared with our housekeeping and maintenance teams for immediate attention. Input like yours is very valuable in helping us improve, and we are committed to making the necessary adjustments to provide a more comfortable stay for future guests.Sincerely, Hotel Manager
4.0分
情侣出游
Best Super 8 we’ve experienced in the recent years.
Thank you Smokey!
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酒店回复: Dear Connie,Thank you for sharing your experience. We are glad to know this was the best Super 8 you have enjoyed in recent years, and it is wonderful to hear that Smokey made such a positive impression during your stay. Our team works hard to create a warm, clean, and comfortable environment, and your kind words encourage us to keep delivering consistent quality. We appreciate your support and look forward to welcoming you again for another enjoyable and relaxing visit.Sincerely, Hotel Manager
3.0分
家庭亲子
Just seemed like everything was not so clean. Like things have been cleaned, just the actually cleaning process isn’t getting everything cleaned thoroughly.
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酒店回复: Dear Oscar,Thank you for your feedback. We understand your concern about the level of cleanliness and how it impacted your stay. While it sounds like efforts were made, we recognize that thoroughness is just as important as consistency. Your comments will help us ensure that housekeeping pays closer attention to detail so rooms feel fresher and more comfortable for every guest. We appreciate your input and will use it to guide improvements moving forward.Sincerely, Hotel Manager
好的
没有冰箱
The tall young man at the front was verry rude. He got upset I could not understand his English. I was told where to not park and when I ask where to park he said that is not a parking spot. The room had the last persons dirty wash cloth and scrubber for the shower in the bathroom. The walls and ceiling were water damage and leaking currently. The curtain did not work. The non stop beeping noise was not comfortable to listen to for the 8 hours I was there with my minor daughter. I would not let her out of eyesight in this shady location
Dirty dirty dirty sticky plastic stuck to floor overlapping carpet easy to trip on in hallway
Hair in bathroom that wasn’t ours
Floor in room not swept
The room was fairly clean. Room service only came in one time in the 8 day stay with fresh towels. No problems though and staff was nice
The room was clean and the beds were very comfy. It was a sufficient place to sleep after a long day on the road.
The breakfast was barely enough to say there was a breakfast, as the coffee tasted old and was warm, another guy said the decaf was cold, there were only 3 packets of oatmeal, barely enough milk for cereal, and absolutely nothing fresh or available for a guest with dietary needs... and we were the first people at the breakfast area, with nobody visible to restock anything. Waffle maker was about the only thing that seemed hot and ready, but there was only syrup as a topping.
It worked, but we still needed to go elsewhere for breakfast. Not great, but good enough for sleeping.
The carpet in the hallway was dirty and looked like it had not been vacuumed in days. Breakfast? Ha Ha Ha. I was there a 6:10. One orange, one apple and bread was in a plastic container still in the wrapper. Then they wanted a $50 credit card or $100 cash for incidentals. What incidentals. I refused to pay. No staff to greet you, you had to call a number and obviously someone living there came down to check you in. They should lose their franchise license.
Not clean at all. The toilet was loose from the floor. The bathtub faucet was very loose. We had no TV.
Best Super 8 we’ve experienced in the recent years.
Thank you Smokey!
Just seemed like everything was not so clean. Like things have been cleaned, just the actually cleaning process isn’t getting everything cleaned thoroughly.