酒店回复: Hello Jordan, We apologize for any inconvenience you may have experienced during your stay. We take all feedback seriously and will review your comments with our team for improvement. Thank you for bringing this to our attention.
酒店回复: Hello Alejandra,We are delighted to hear that you had a positive experience with us! It is great to know that you found our hotel clean, our staff friendly, and enjoyed our comfortable beds, clean linens, spa, pool, and breakfast. Thank you for recommending us!
3.0分
情侣出游
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Check-in staff rude. Fitness center closed with windows covered. Breakfast fairly minimal. Indoor pool unheated. Whirlpool fabulous and beds comfortable. Why no mini coffee maker in room is a mystery since room was actually spacious and updated.
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酒店回复: Hello Max,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the comfortable beds and fabulous whirlpool, and we’re glad you enjoyed the space of your room. Your insights regarding the check-in experience, fitness center, breakfast options, and in-room amenities will be shared with our management team for future considerations. We hope to have the opportunity to welcome you back for a better experience.
1.0分
其他
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Awful smell overpowering scent of sanitizer/mildew
We had to leave at 1:30 am. Smell in room was unbearable, i woke up wheazing. We packed up and left. Frontcdesk offered room change but the whole hotel had same order so new room would prove futile. I have mild lung issues and am very sensitive to smell. The room andchotel uded sanitizer that smelled like a combination of okd toilet cakes, moth balls and super strength pinesol. I had hoped once we put ac on in room the smell would dissipate. We tried to go to sleep early so we vould get an early start. We could not sleep so we left. We have 7 hoyrs left tovdrive home so we will seek alternative lodging. Will request refund or partial credit. Hoping it was cleaners i was smelling and not mold/mildew. Saw black around firexalarm and sprinklersxand wall had bubbling swelling around ac unit. Not good. Hopefully my lungs clear up,.
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酒店回复: Hello Gail,Thank you for sharing your experience with us. We understand how crucial a comfortable environment is for our guests and regret that this was not the case during your stay. We take cleanliness seriously and your feedback will be shared with our management team to ensure that we continue to meet the expectations of all guests. We hope that your lungs improve and that you can complete your journey home safely. Safe travels!
1.0分
其他
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This place is a DUMP! Rooms (tried different ones) were beyond musty smelling! Felt like mold was entering our lungs with every breath. Between getting first room, trying a second room and then yet a third room (and trying to find another property to stay at since it was already after midnight when we got there), checked in and out within a half hour. And check-in person refused to give refund. And was rude on top of it. Stay FAR FAR away!
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酒店回复: Hello Susan, Thank you for sharing your feedback regarding your recent experience. We're sorry to hear that you encountered issues with the room conditions and the service provided. Your concerns are important to us, and we take them seriously as we strive to improve. We encourage you to reach out to management directly to discuss your experience further. We hope you find accommodations that better meet your expectations in the future.
4.0分
家庭亲子
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Very happy to find hotel that allowed 2 dogs, 50 and 70 pound at an affordable rate. Used pool for about 2 hours that was fun for grands. If you want to sleep in I wouldn't recommend room near vending area, guy above us was up 545am every day, must have been big, we heard every step, sounded like a giant. It was nice for some short sleep and shower. I'd do it again, due to large dogs. Nice staff.
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酒店回复: Hello Jacquane,Thank you for your feedback. We are glad to hear that you appreciated our pet-friendly policy and enjoyed the pool with your grandchildren. It's great to know you found our staff helpful. We're sorry to hear about the noise disruptions affecting your rest. Your experience is valued, and we hope to welcome you back for another visit in the future. We wish you and your dogs safe travels!
4.0分
家庭亲子
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My son loved the pool area… he went two times during our weekend getaway… great option for last min booking… even going to the nearest stores like Walmart or a gas station not far at all… the only thing I don’t like is the breakfast rule
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酒店回复: Hello Amanda,We're happy to hear that your son enjoyed the pool area and the convenience of nearby stores during your stay! We strive to offer great last-minute booking options for our guests. We appreciate your feedback regarding the breakfast rule, as guest preferences are important to us. Your comments will be shared with the team for consideration. Thank you for sharing your experience, and we hope you had an enjoyable getaway overall!
定了两个晚上，住1个晚上想取消,还不让.
房间设施比较简陋，早餐很简单，只有两三样东西。
酒店很舒适！我们真的很喜欢我们的公寓，但我建议他们再改善一下清洁工作！床很舒服，所有设备运行良好，网络良好！啊!我们真的很享受迎宾礼遇！！很漂亮很普通的咖啡！入住非常愉快！我推荐它！
这是我住过的最臭的酒店——这个地方臭气熏天……如果你想要住一个脏兮兮的地方，那就来这里吧。到处都是污渍，甚至马桶座上都有粪便！！
非常好的体验。一切都非常干净而且工作人员很友好。非常舒适的床和干净的床单和毛巾。酒店还设有水疗中心、游泳池和早餐。完全推荐
Check-in staff rude. Fitness center closed with windows covered. Breakfast fairly minimal. Indoor pool unheated. Whirlpool fabulous and beds comfortable. Why no mini coffee maker in room is a mystery since room was actually spacious and updated.
Awful smell overpowering scent of sanitizer/mildew
We had to leave at 1:30 am. Smell in room was unbearable, i woke up wheazing. We packed up and left. Frontcdesk offered room change but the whole hotel had same order so new room would prove futile. I have mild lung issues and am very sensitive to smell. The room andchotel uded sanitizer that smelled like a combination of okd toilet cakes, moth balls and super strength pinesol. I had hoped once we put ac on in room the smell would dissipate. We tried to go to sleep early so we vould get an early start. We could not sleep so we left. We have 7 hoyrs left tovdrive home so we will seek alternative lodging. Will request refund or partial credit. Hoping it was cleaners i was smelling and not mold/mildew. Saw black around firexalarm and sprinklersxand wall had bubbling swelling around ac unit. Not good. Hopefully my lungs clear up,.
This place is a DUMP! Rooms (tried different ones) were beyond musty smelling! Felt like mold was entering our lungs with every breath. Between getting first room, trying a second room and then yet a third room (and trying to find another property to stay at since it was already after midnight when we got there), checked in and out within a half hour. And check-in person refused to give refund. And was rude on top of it. Stay FAR FAR away!
Very happy to find hotel that allowed 2 dogs, 50 and 70 pound at an affordable rate. Used pool for about 2 hours that was fun for grands. If you want to sleep in I wouldn't recommend room near vending area, guy above us was up 545am every day, must have been big, we heard every step, sounded like a giant. It was nice for some short sleep and shower. I'd do it again, due to large dogs. Nice staff.
My son loved the pool area… he went two times during our weekend getaway… great option for last min booking… even going to the nearest stores like Walmart or a gas station not far at all… the only thing I don’t like is the breakfast rule