酒店回复: Dear Edith,We appreciate you taking the time to share your positive experience. Knowing that you enjoyed a restful stay is very rewarding to us at the Red Roof Inn Copiague. We aim to provide excellent service and a comfortable atmosphere for all our guests. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, JonathanRed Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方:Google
好的
1.0分
其他
The room was disgusting. The bed was so dirty and stained. The bathroom ceiling had holes in it. Mold around tub and shower.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Copiague. I am so sorry to hear about the condition of your room. We strive to provide a clean and comfortable environment, and it's clear we failed during your stay. The issues you described with the bed and bathroom ceiling are concerning and not up to our standards. Please accept our sincere apologies for this poor experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Basic room in a sketchy place. No cups in room , blind permanently down, tv turned on but no channels. We needed place for one night and LI was booked due to the Ryder Cup- do it served its purpose.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Copiague. I acknowledge your concerns regarding the room's condition and the television channels. I understand that the circumstances surrounding the Ryder Cup booking led you to our hotel. While I'm glad we could provide accommodation, I apologize that the room was not up to standard. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
商务出差
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Booked a room during a major sporting event happening near by. Was the cheapest option and was a smoking room left. It was a last minute business trip so I booked it. Someone called me and asked if I wanted a smoking room and I told them I would prefer a non-smoking. They changed the room to a non-smoking. That was great that they did that.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Copiague. We're delighted to hear that we were able to accommodate your preference for a non-smoking room, especially during such a busy event period. It's wonderful to know that our team's efforts made your last-minute business trip a little smoother.Thank you for choosing Red Roof and for sharing your experience with us. We look forward to having you visit with us again in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
4.0分
情侣出游
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Gentleman at the front desk was very friendly and courteous. He allowed me to make changes to my reservation at check in without any issue. Room and property were clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Copiague. It's wonderful to hear about your positive experience at our hotel! We're so glad the front desk gentleman was able to assist you with your reservation changes smoothly.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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The shower walls hadn't been cleaned they were disgustingly grimy. Nothing worked, not the TV remote or lights. Stains on the "clean sheets" I had an extra guest in my room helping me eat a loaf of bread. Mickey was not wanted in my room. No effort was made to compensate or refund my stay from the umwanted guest. Inhaled **** and cigarette smoke in my non-smoking room. Stay away from this place!
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酒店回复: Dear Carol, We are sorry to hear your recent experience at the Red Roof Inn Copiague did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,PrincessRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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Disappointing Stay — Would Not Recommend
I chose this property based on its convenient location—halfway to our final destination in the Hamptons—and its seemingly good rating. Unfortunately, the experience was far from what we expected.
Upon arrival, the place was visibly dirty. The floor in the open corridor leading to the rooms was stained, and both the shower curtain and bedspreads had noticeable dirt marks. The shower walls also had clearly visible, yellow stains on the porcelain tiles that appeared to be permanent. The ironing board was heavily stained, and the iron itself had burn marks, making it unusable.
The bathroom was poorly stocked, with only one and a half rolls of toilet paper and no hand soap or other toiletries. I had to call the front desk to request soap and additional towels—basic items that should have been provided without asking. Shockingly, the front desk staff told us that no towels were available because they were locked up, and the person with access wouldn’t arrive until 8:00 AM the next day. This was unacceptable, especially considering we had made the reservation a month in advance and needed to leave early the next morning for a wedding.
Adding to the discomfort, it was difficult to sleep due to a bright floodlight attached just above our window, shining directly down toward the street—and into our room throughout the night.
Overall, I was extremely disappointed with the cleanliness, lack of basic amenities, and poor guest experience.
5.0分
其他
Yes air conditioning is good clean room good also but the parking lot to much in and out
入住和退房都很方便。酒店位置不是特别理想,所以有些住客看起来比较混杂,但房间很干净,住一晚没问题。没遇到任何麻烦。这个地方二楼的房间没有电梯。对我们来说还可以,但对其他人可能就不太方便了。就是一家很普通的戴斯酒店。
休息的好选择👍
好的
The room was disgusting. The bed was so dirty and stained. The bathroom ceiling had holes in it. Mold around tub and shower.
Basic room in a sketchy place. No cups in room , blind permanently down, tv turned on but no channels. We needed place for one night and LI was booked due to the Ryder Cup- do it served its purpose.
Booked a room during a major sporting event happening near by. Was the cheapest option and was a smoking room left. It was a last minute business trip so I booked it. Someone called me and asked if I wanted a smoking room and I told them I would prefer a non-smoking. They changed the room to a non-smoking. That was great that they did that.
Gentleman at the front desk was very friendly and courteous. He allowed me to make changes to my reservation at check in without any issue. Room and property were clean.
The shower walls hadn't been cleaned they were disgustingly grimy. Nothing worked, not the TV remote or lights. Stains on the "clean sheets" I had an extra guest in my room helping me eat a loaf of bread. Mickey was not wanted in my room. No effort was made to compensate or refund my stay from the umwanted guest. Inhaled **** and cigarette smoke in my non-smoking room. Stay away from this place!
Disappointing Stay — Would Not Recommend
I chose this property based on its convenient location—halfway to our final destination in the Hamptons—and its seemingly good rating. Unfortunately, the experience was far from what we expected.
Upon arrival, the place was visibly dirty. The floor in the open corridor leading to the rooms was stained, and both the shower curtain and bedspreads had noticeable dirt marks. The shower walls also had clearly visible, yellow stains on the porcelain tiles that appeared to be permanent. The ironing board was heavily stained, and the iron itself had burn marks, making it unusable.
The bathroom was poorly stocked, with only one and a half rolls of toilet paper and no hand soap or other toiletries. I had to call the front desk to request soap and additional towels—basic items that should have been provided without asking. Shockingly, the front desk staff told us that no towels were available because they were locked up, and the person with access wouldn’t arrive until 8:00 AM the next day. This was unacceptable, especially considering we had made the reservation a month in advance and needed to leave early the next morning for a wedding.
Adding to the discomfort, it was difficult to sleep due to a bright floodlight attached just above our window, shining directly down toward the street—and into our room throughout the night.
Overall, I was extremely disappointed with the cleanliness, lack of basic amenities, and poor guest experience.
Yes air conditioning is good clean room good also but the parking lot to much in and out