I asked for late check out of only 30 min and front desk lady lied about it how she has someone coming in early at that room . But other lady offered us to stay till 1 pm for $25 in same room . So very bad customer service I will never stay here again
5.0分
情侣出游
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The staff was very friendly, bed extremely comfortable, shower was warm with great pressure, a nice breakfast selection, extremely clean spacious room, excellent location to both the Pella shopping district and Lake Red Rock. We visit the area at least once per year and will definitely stay here again!
4.0分
其他
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Room was decent. Beds slept well. Coffee in the lobby was hot and tasty even at night! Unfortunately, there was a used towel on the back of our bathroom door when we first came in and the A/C was tempermental.
4.0分
家庭亲子
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Quiet location, easy check in, staff friendly, clean facility.
Room was clean but had a peculiar smell. Breakfast was adequate but not the "buffet" that they advertise.
5.0分
其他
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Big room, and it was very clean. The only thing i didn't like were the pillows. I'm not a fan of those big pillows. However, the bed was comfortable. I like having a fridge and microwave.
4.0分
其他
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The hotel was very clean and well-kept. We were very disappointed that they don’t have a hot tub. Also no coffee in room. Breakfast was good, however several things were empty and after alerting staff, some were refilled, but not all. Price was very reasonable.
3.0分
其他
They don't clean your room! They don't have towels in the room! You have to go to the front desk to ask for them-EVRYDAY!!
5.0分
朋友出游
clean, well maintained. great location, easy drive to Knoxville. I would stay here again.
5.0分
其他
We stayed at this property twice. The second time, our room was huge. TV could be a little larger. Only complaint would be the breakfast options.
还好
I asked for late check out of only 30 min and front desk lady lied about it how she has someone coming in early at that room . But other lady offered us to stay till 1 pm for $25 in same room . So very bad customer service I will never stay here again
The staff was very friendly, bed extremely comfortable, shower was warm with great pressure, a nice breakfast selection, extremely clean spacious room, excellent location to both the Pella shopping district and Lake Red Rock. We visit the area at least once per year and will definitely stay here again!
Room was decent. Beds slept well. Coffee in the lobby was hot and tasty even at night! Unfortunately, there was a used towel on the back of our bathroom door when we first came in and the A/C was tempermental.
Quiet location, easy check in, staff friendly, clean facility.
Room was clean but had a peculiar smell. Breakfast was adequate but not the "buffet" that they advertise.
Big room, and it was very clean. The only thing i didn't like were the pillows. I'm not a fan of those big pillows. However, the bed was comfortable. I like having a fridge and microwave.
The hotel was very clean and well-kept. We were very disappointed that they don’t have a hot tub. Also no coffee in room. Breakfast was good, however several things were empty and after alerting staff, some were refilled, but not all. Price was very reasonable.
They don't clean your room! They don't have towels in the room! You have to go to the front desk to ask for them-EVRYDAY!!
clean, well maintained. great location, easy drive to Knoxville. I would stay here again.
We stayed at this property twice. The second time, our room was huge. TV could be a little larger. Only complaint would be the breakfast options.