First, let me say the staff was great! Very friendly. However, the hotel in general really needs a makeover. The old carpet in the hallways stink, and it seems they're masking the odor with some type of deoderizer. The whole place smells like grandma's perfume. Our room: the bathroom had no exhaust fan, the floors were dusty/dirty, the hot water in the shower took 15 minutes (no exaggeration) to warm up, and the lighting in the room was dismal. There were no overhead lights, and only 3 of the 4 lamps worked, but none of them lit the sink area. Had to basically get ready in the dark. I opted for the breakfast vouchers with my reservation, but I should not have. The food was mediocre at best. For the prices they charge ($20 for pancakes) it should have been much better. Everything was cooked in way too much grease. I could smell it and taste it. And someone in the kitchen needs to learn how to use some seasoning. Very bland. They serve coffee with breakfast, but no spoons on the table. I asked for spoons (there were 2 of us at the table), but received only one. In general, the whole place needs an upgrade. The best part was the free drink tokens (1 per person per day) to use at the bar. However, if you go to the bar when it's busy and order wine, you may not get it in a wine glass. They were out of those too. The location is great, but I won't be returning.
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酒店回复: Thank you for taking the time to share such detailed feedback. We are delighted to hear that our team’s friendliness and the prime location were appreciated, but we are truly sorry that several aspects of your stay fell short of expectations.We understand how important it is for every area of the hotel to feel clean, comfortable, and inviting. Your concerns about the room, hallway carpets, breakfast, and bar experience are taken very seriously, and we sincerely apologize for the discomfort and inconveniences you encountered. Our team strives to balance the property’s historic charm with modern comfort, and it’s clear we did not fully achieve that during your visit.Your insights are invaluable and will help our team make meaningful improvements. Thank you again for sharing your experience, and we hope to have the opportunity to provide a stay that truly reflects our standards in the future.
服务人员非常友好，体验不错
在历史城区，地理位置优越
位置不错，出行也很方便。
总体不错，位置极好、推荐
非常干净，员工很棒。
我觉得这里根本不值这个价。我付了一大笔钱，却得到一台脏咖啡机（水箱里都是片状污垢）、一个脏水槽，没有洗浴用品，还有一个破旧又吵闹的空调。不过，员工倒是超级友善！但我绝对不会再住这里了，我花900美元住了两晚，房间却只是普通标间。这个价钱我住哪里都行。其中一笔费用居然是25美元的“目的地费”。太棒了！我到了，还要收我钱？
酒店员工态度恶劣。房间很脏，马桶连续两晚都在不停地流水。酒店系统出了故障，收银台无法使用。我根本没开车，却被多收了停车费。非常失望。
位置超棒！！！从酒店步行就能到所有地方。
入口和接待区正在装修，所以进出有点不方便。除此之外，酒店很不错，前台和楼层服务人员都非常友好热情。我觉得这家酒店很棒。
First, let me say the staff was great! Very friendly. However, the hotel in general really needs a makeover. The old carpet in the hallways stink, and it seems they're masking the odor with some type of deoderizer. The whole place smells like grandma's perfume. Our room: the bathroom had no exhaust fan, the floors were dusty/dirty, the hot water in the shower took 15 minutes (no exaggeration) to warm up, and the lighting in the room was dismal. There were no overhead lights, and only 3 of the 4 lamps worked, but none of them lit the sink area. Had to basically get ready in the dark. I opted for the breakfast vouchers with my reservation, but I should not have. The food was mediocre at best. For the prices they charge ($20 for pancakes) it should have been much better. Everything was cooked in way too much grease. I could smell it and taste it. And someone in the kitchen needs to learn how to use some seasoning. Very bland. They serve coffee with breakfast, but no spoons on the table. I asked for spoons (there were 2 of us at the table), but received only one. In general, the whole place needs an upgrade. The best part was the free drink tokens (1 per person per day) to use at the bar. However, if you go to the bar when it's busy and order wine, you may not get it in a wine glass. They were out of those too. The location is great, but I won't be returning.