The room was everything advertised. Hot tub was large enough for 2! The hotel staff was brilliant, and really matched my energy coming in. Room was Very Clean, and we were even asked if we had any requests for Breakfast the next morning! Tremendous Stay.
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酒店回复: Hi!It’s fantastic that the room and hot tub met your expectations so well, and we are thrilled our staff's energy and proactive service, especially regarding your breakfast requests, contributed to a truly brilliant stay. Knowing the room was very clean and you found the entire visit tremendous is exactly what we strive for.
3.0分
情侣出游
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The staff were wonderful. The breakfast was just okay, in fact we only ate once because it wasn't great. The room was clean, but had several little things that needed to be repaired. Note that altho the website states a coffeemaker in every room, that is not the case. The staff told us "people kept breaking them so we removed them". They did provide one when I asked. We were unable to call the front desk re the coffee maker because the phone had no dial tone. We reported the phone problem but it was never replaced.
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酒店回复: Dear Guest,We truly appreciate you sharing these details about your stay. It’s nice to hear our staff made a positive impression, but we understand how the issues with the room and missing amenities affected your comfort. It’s disappointing that the phone and coffee maker weren’t handled properly during your visit, and we’ll be sure to look into this further. Your feedback helps us see where we can do better, and we hope you’ll consider giving us another chance to make your next stay much smoother.
2.0分
情侣出游
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pros: clean room, staff was friendly. Nice hot tub.
Cons: no elevator. I am disabled and I can hardly handle too many steps. My wife and I tried to cancel the reservation. We called the hotel customer service and we got the run around. The phone in the room was useless: no telephone cord! The mattress was too hard and we didn't get a good night's sleep.Breakfast was ok.
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酒店回复: Dear guest,We’re really sorry to hear that your stay wasn’t as comfortable as you hoped. While we’re glad you found the room clean and the staff friendly, we understand how the lack of an elevator and the mattress firmness made things difficult for you. We also regret the inconvenience with the phone and your experience trying to cancel. Your feedback is valuable and will help us make improvements for a smoother and more comfortable stay in the future.
4.0分
其他
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Room was clean, beds were comfy with comfy pillows. Check in went well, very friendly employees. Breakfast was a little disappointing. For people who cant have sugar (carbs), plain scrambled eggs would have made our stay almost perfect. Their eggs had potatoes in them. Other than that we would stay again! Pella is beautiful and people in the community were so friendly. Lots to see and do.
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酒店回复: Hello Lisa,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cleanliness of the room, the comfort of the beds, and our friendly staff. Your comments about the breakfast options have been noted, and we appreciate your input as we continually strive to improve our offerings. We're thrilled you enjoyed Pella and hope to welcome you back for another visit in the future to explore more of the beautiful surroundings and community.
5.0分
商务出差
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Quiet refuge
Parking lot is secure (small town) and plentiful.
Hotel is clean and quiet; no bright lights shining in windows.
The whole place smells wonderful, but not overpowering!
Friendly staff.
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酒店回复: Hello Rick,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our secure parking, the cleanliness of the hotel, and the atmosphere. It's great to know that our staff made a friendly impression during your stay. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable visit.
2.0分
商务出差
Mold in room noisy but staff said no one was in the room above me, but every night at two till three stomping on floor above me
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酒店回复: Hello James H,Thank you for sharing your feedback regarding your recent stay. We take guest concerns seriously and appreciate your input. Your observations about noise and cleanliness will be forwarded to the relevant departments for consideration. We strive to ensure a comfortable experience for all our guests and value your comments as we continually work on improvements. We hope you will consider staying with us again in the future.
3.0分
其他
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No shower curtain. We waited 30 minutes to check in as couple in front of us had problem with their reservation. There was dark green goo on the mirror and countertop of the sink. Beds squeaked very loudly with all movement. Shower containers hadnt been cleaned. There is a clothing iron burn on the counter top near sink. We would NOT recommend this hotel .
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酒店回复: Hello Alicia,Thank you for sharing your feedback. We understand that the issues you encountered during your stay, such as check-in delays and cleanliness concerns, can be disappointing. Your comments regarding the amenities and maintenance will be forwarded to the appropriate departments for their review. We appreciate your insights as they help us in our ongoing efforts to enhance our guest experience. Thank you for taking the time to provide your thoughts.
2.0分
其他
I payed $200 and excepted way better then that the bath tub was not clean very closed together
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酒店回复: Hello Aisha,Thank you for your feedback. We appreciate your insights regarding the cleanliness of the bathtub and the room layout. Each comment helps us improve our services. We hope that despite your experience, you found some aspects of your stay enjoyable and that you will consider visiting us again in the future to experience all that we have to offer.
5.0分
其他
The room was ready and clean. The staff was friendly and prompt.
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酒店回复: Hello Shirley,Thank you for your feedback! We're delighted to hear that you found your room clean and that our staff met your expectations with their friendly and prompt service. Your comments are invaluable in helping us maintain our high standards. We hope to welcome you back in the future for another enjoyable stay.
4.0分
商务出差
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You need to update and do some staff training
Our room (108) was must, and damp and the carpet was as well. Glad we opened the window the last night we were there to bring in fresh air.
Front desk people greeted us but were dressed and talked unprofessional
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酒店回复: Hello Thomas,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the staff's professionalism and will ensure this is addressed appropriately. We encourage all guests to share any concerns during their stay so that we can assist immediately. Your input is valuable and helps us work towards enhancing our guest experience in the future.
The room was everything advertised. Hot tub was large enough for 2! The hotel staff was brilliant, and really matched my energy coming in. Room was Very Clean, and we were even asked if we had any requests for Breakfast the next morning! Tremendous Stay.
The staff were wonderful. The breakfast was just okay, in fact we only ate once because it wasn't great. The room was clean, but had several little things that needed to be repaired. Note that altho the website states a coffeemaker in every room, that is not the case. The staff told us "people kept breaking them so we removed them". They did provide one when I asked. We were unable to call the front desk re the coffee maker because the phone had no dial tone. We reported the phone problem but it was never replaced.
pros: clean room, staff was friendly. Nice hot tub.
Cons: no elevator. I am disabled and I can hardly handle too many steps. My wife and I tried to cancel the reservation. We called the hotel customer service and we got the run around. The phone in the room was useless: no telephone cord! The mattress was too hard and we didn't get a good night's sleep.Breakfast was ok.
Room was clean, beds were comfy with comfy pillows. Check in went well, very friendly employees. Breakfast was a little disappointing. For people who cant have sugar (carbs), plain scrambled eggs would have made our stay almost perfect. Their eggs had potatoes in them. Other than that we would stay again! Pella is beautiful and people in the community were so friendly. Lots to see and do.
Quiet refuge
Parking lot is secure (small town) and plentiful.
Hotel is clean and quiet; no bright lights shining in windows.
The whole place smells wonderful, but not overpowering!
Friendly staff.
Mold in room noisy but staff said no one was in the room above me, but every night at two till three stomping on floor above me
No shower curtain. We waited 30 minutes to check in as couple in front of us had problem with their reservation. There was dark green goo on the mirror and countertop of the sink. Beds squeaked very loudly with all movement. Shower containers hadnt been cleaned. There is a clothing iron burn on the counter top near sink. We would NOT recommend this hotel .
I payed $200 and excepted way better then that the bath tub was not clean very closed together
The room was ready and clean. The staff was friendly and prompt.
You need to update and do some staff training
Our room (108) was must, and damp and the carpet was as well. Glad we opened the window the last night we were there to bring in fresh air.
Front desk people greeted us but were dressed and talked unprofessional