Mold in room noisy but staff said no one was in the room above me, but every night at two till three stomping on floor above me
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酒店回复: Hello James H,Thank you for sharing your feedback regarding your recent stay. We take guest concerns seriously and appreciate your input. Your observations about noise and cleanliness will be forwarded to the relevant departments for consideration. We strive to ensure a comfortable experience for all our guests and value your comments as we continually work on improvements. We hope you will consider staying with us again in the future.
3.0分
其他
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No shower curtain. We waited 30 minutes to check in as couple in front of us had problem with their reservation. There was dark green goo on the mirror and countertop of the sink. Beds squeaked very loudly with all movement. Shower containers hadnt been cleaned. There is a clothing iron burn on the counter top near sink. We would NOT recommend this hotel .
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酒店回复: Hello Alicia,Thank you for sharing your feedback. We understand that the issues you encountered during your stay, such as check-in delays and cleanliness concerns, can be disappointing. Your comments regarding the amenities and maintenance will be forwarded to the appropriate departments for their review. We appreciate your insights as they help us in our ongoing efforts to enhance our guest experience. Thank you for taking the time to provide your thoughts.
2.0分
其他
I payed $200 and excepted way better then that the bath tub was not clean very closed together
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酒店回复: Hello Aisha,Thank you for your feedback. We appreciate your insights regarding the cleanliness of the bathtub and the room layout. Each comment helps us improve our services. We hope that despite your experience, you found some aspects of your stay enjoyable and that you will consider visiting us again in the future to experience all that we have to offer.
4.0分
商务出差
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You need to update and do some staff training
Our room (108) was must, and damp and the carpet was as well. Glad we opened the window the last night we were there to bring in fresh air.
Front desk people greeted us but were dressed and talked unprofessional
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酒店回复: Hello Thomas,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the staff's professionalism and will ensure this is addressed appropriately. We encourage all guests to share any concerns during their stay so that we can assist immediately. Your input is valuable and helps us work towards enhancing our guest experience in the future.
3.0分
家庭亲子
Staff was friendly. Bathroom in room had broken tile and was dirty. Beds weren't very comfortable and breakfast wasn't great. For the price it was ok.
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酒店回复: Hello STEPHANIE,Thank you for sharing your thoughts about your recent stay. We're glad to hear you found our staff friendly, as guest service is important to us. We appreciate your feedback regarding the bathroom and comfort of the beds, as well as our breakfast options. Your comments will be shared with the appropriate teams, as we continuously strive to improve the guest experience. We hope you consider staying with us again in the future for a better experience.
4.0分
其他
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2nd time staying here. Manager on duty was polite, room was clean other than a few crickets hiding in the bathroom. Quiet little town. Side door of the building stuck open a little, so it didn't fully lock unless you pulled it shut. Nice to be able to relax in the hot tub at night. Breakfast was not good, crumbly eggs, sausages sitting in liquid, warm (not hot) sausage gravy, they were out of most juices (manager filled them right away when notified), there was no spray for the waffle grddle, so everything stuck to it. Overall, a nice place to stay for the price, just need to improve the breakfast quality, the offerings were fine.
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酒店回复: Hello Kevin,Thank you for sharing your experience with us. We appreciate your feedback on the breakfast quality and other details, as it helps us understand areas where we can enhance our guest experience. It's great to hear that you enjoyed the clean room and hot tub during your stay. Your comments will be forwarded to management for further consideration. We hope to welcome you back for another visit in the future where you can experience even more improvements.
4.0分
其他
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Clean room
Our room was clean, which was the most important thing to us.
One main negative. The fitted sheet on the bed was pilled up and not smooth, and the elastic was stretched out so that it pulled out and we ended up partly on the mattress pad in the morning . Yuck.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We're glad to hear that you found your room clean, as we prioritize our guests' comfort. Your comments about the fitted sheet have been noted and will be shared with our housekeeping team to ensure that our bedding meets the highest standards. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an improved experience.
3.0分
家庭亲子
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The rooms are extremely small. The sink is inside of the room and not in the bathroom make it unconvincing when one guest sleeping and another need to wash hands after bathroom use. Breakfast is limited. But the room is clean and quiet. For one night stay overnight is okay
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酒店回复: Hello Yulia,Thank you for sharing your experience. We appreciate your feedback regarding the room size and bathroom layout, as well as your thoughts on the breakfast options. It’s great to hear that you found the room clean and quiet during your stay. Your insights are valuable to us, and we will continue to work on enhancing our guest experience for future visits. We hope to welcome you back for another stay.
5.0分
其他
The guy at the front desk was great. Friendly, personable and helpful. Breakfast eggs and sausage were excellent. Like homemade.
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酒店回复: Hi Michael!Thank you for sharing your kind words! We are so delighted to hear our front desk team made such a positive impression with their friendly and helpful service, and that you thoroughly enjoyed our excellent, homemade-style breakfast. We truly appreciate your feedback and hope to welcome you back again very soon.
3.0分
商务出差
It wasn’t better than I expected, and it wasn’t worse.
The breakfast that was included was mediocre at best
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酒店回复: Hello Douglas,Thank you for sharing your experience with us. We appreciate your feedback regarding the breakfast offerings, as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future for a stay that exceeds your expectations. Your input is valuable in helping us enhance the guest experience overall.
Mold in room noisy but staff said no one was in the room above me, but every night at two till three stomping on floor above me
No shower curtain. We waited 30 minutes to check in as couple in front of us had problem with their reservation. There was dark green goo on the mirror and countertop of the sink. Beds squeaked very loudly with all movement. Shower containers hadnt been cleaned. There is a clothing iron burn on the counter top near sink. We would NOT recommend this hotel .
I payed $200 and excepted way better then that the bath tub was not clean very closed together
You need to update and do some staff training
Our room (108) was must, and damp and the carpet was as well. Glad we opened the window the last night we were there to bring in fresh air.
Front desk people greeted us but were dressed and talked unprofessional
Staff was friendly. Bathroom in room had broken tile and was dirty. Beds weren't very comfortable and breakfast wasn't great. For the price it was ok.
2nd time staying here. Manager on duty was polite, room was clean other than a few crickets hiding in the bathroom. Quiet little town. Side door of the building stuck open a little, so it didn't fully lock unless you pulled it shut. Nice to be able to relax in the hot tub at night. Breakfast was not good, crumbly eggs, sausages sitting in liquid, warm (not hot) sausage gravy, they were out of most juices (manager filled them right away when notified), there was no spray for the waffle grddle, so everything stuck to it. Overall, a nice place to stay for the price, just need to improve the breakfast quality, the offerings were fine.
Clean room
Our room was clean, which was the most important thing to us.
One main negative. The fitted sheet on the bed was pilled up and not smooth, and the elastic was stretched out so that it pulled out and we ended up partly on the mattress pad in the morning . Yuck.
The rooms are extremely small. The sink is inside of the room and not in the bathroom make it unconvincing when one guest sleeping and another need to wash hands after bathroom use. Breakfast is limited. But the room is clean and quiet. For one night stay overnight is okay
The guy at the front desk was great. Friendly, personable and helpful. Breakfast eggs and sausage were excellent. Like homemade.
It wasn’t better than I expected, and it wasn’t worse.
The breakfast that was included was mediocre at best