酒店回复: Allan, it’s wonderful to hear you had such a positive experience with the team members at Hyatt Regency Louisville. The team is grateful for your kind words and looks forward to welcoming you back for another great visit.
5.0分
其他
原文
翻译提供方：Google
非常好
3.0分
其他
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Overall the hotel was fine. Restaurant great! Gym great! Security staff excellent! The hotel was let down by housekeeping it was not good at all if they came. One day no show, Two days beds were pulled up not made.One day came at 3:30pm for a total of 4 minutes. Of our 7 day stay only 2 days the room looked like they cared. It really let the hotel down when all other staff tried so hard.
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酒店回复: David, thank you for sharing your thoughts on your recent stay. It’s encouraging to hear positive remarks about the restaurant, gym, and security team members. Your feedback about the consistency of room care is appreciated and will be reviewed with the appropriate department. The team strives to create a comfortable experience for every guest.
5.0分
朋友出游
Within walking distance to many downtown sights. Comfortable rooms. The staff was great. They made us feel welcome.
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酒店回复: Mary, it’s wonderful to hear you had a great time at Hyatt Regency Louisville. The team is so pleased you appreciated the warm service and convenient location. Thank you for choosing to stay with us, and we hope to welcome you back soon.
2.0分
家庭亲子
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We missed our first night due to a cancelled flight and arrived at 4pm then next day. They had resold our room and did not have another clean. Very disappointing considering we had paid for a room and were exhausted and then had to wait for a room to be cleaned. The layout of the hotel with the open atrium lends to a noisy stay.
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酒店回复: Anne, the situation you described upon arrival and the overall environment did not meet your expectations. The team strives to assist guests in every circumstance, and your feedback is appreciated as it provides insight into areas for further focus. Thank you for sharing your thoughts.
5.0分
其他
Clean room and very convenient to eateries. The phone was not working in my room, but that was my only gripe. The staff was wonderful!
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酒店回复: Darylisha, it’s wonderful to hear you enjoyed your stay at Hyatt Regency Louisville and found the location convenient. The team is pleased you had a great experience and appreciates your kind words. Thank you for choosing Hyatt Regency Louisville.
3.0分
其他
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Room was gross- good thing I brought my own Clorox wipes. Parking is annoying - you are forced to valet, and I arrived at 530pm and was told my room wasn’t ready (check in is at 4pm). The bathroom shower doesn’t make any sense & the air conditioning unit was so loud, I had to blast my tv to watch anytning. would not stay here again.
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酒店回复: Emily, thank you for sharing your feedback. Your comments about cleanliness, parking, and in-room features have been noted. The team continuously works to improve the guest experience and your perspective is appreciated.
安全干净方便！
我们住在1102房。除非你想整晚都感觉像火车从你身上碾过一样，否则千万别要电梯旁边的房间！！！
酒店不错，床很舒服，地理位置绝佳，去路易斯维尔的大部分地方都很方便。对于休闲度假的游客来说，这里是个不错的选择，但也存在一些不足之处：凌晨两点，当人们结束聚会后，酒店里会非常吵闹，街上的人和客人都会发出嘈杂的声音。隔壁房间和走廊里的声音都能听得一清二楚。早餐不错，酒吧服务员也很周到，总体来说，这是一次愉快的入住体验。
工作人员非常乐于助人
非常好
Overall the hotel was fine. Restaurant great! Gym great! Security staff excellent! The hotel was let down by housekeeping it was not good at all if they came. One day no show, Two days beds were pulled up not made.One day came at 3:30pm for a total of 4 minutes. Of our 7 day stay only 2 days the room looked like they cared. It really let the hotel down when all other staff tried so hard.
Within walking distance to many downtown sights. Comfortable rooms. The staff was great. They made us feel welcome.
We missed our first night due to a cancelled flight and arrived at 4pm then next day. They had resold our room and did not have another clean. Very disappointing considering we had paid for a room and were exhausted and then had to wait for a room to be cleaned. The layout of the hotel with the open atrium lends to a noisy stay.
Clean room and very convenient to eateries. The phone was not working in my room, but that was my only gripe. The staff was wonderful!
Room was gross- good thing I brought my own Clorox wipes. Parking is annoying - you are forced to valet, and I arrived at 530pm and was told my room wasn’t ready (check in is at 4pm). The bathroom shower doesn’t make any sense & the air conditioning unit was so loud, I had to blast my tv to watch anytning. would not stay here again.