酒店回复: Dear Guest, We are very sorry to learn about the conditions you encountered and sincerely apologize for the discomfort this caused. A room with the issues you described does not reflect the standards we strive to uphold, and we regret that this was your experience. We take your concerns seriously and have shared them with our housekeeping and maintenance teams so the room you occupied can be thoroughly addressed. We are also reviewing our ventilation processes across the property to help ensure a more comfortable environment for all guests. Thank you for bringing this to our attention. We hope you will consider giving us a future opportunity to demonstrate our commitment to a positive guest experience.Sincerely,Hotel Management
酒店回复: Dear Rachel, Thank you for taking the time to share your feedback. We were genuinely sorry to learn about the concerns you encountered during your stay. Providing a clean, comfortable, and hassle-free environment is always our priority, and we regret that we fell short of delivering this to you. We appreciate you bringing these matters to our attention, as it allows us to work with our team to improve the condition of our accommodations and overall guest experience. We hope you will consider giving us another opportunity in the future to provide you with a better visit.Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
千万别来！！
房间地板上有死虫子，浴室毛巾里有活虫子。无烟房间烟味很重。前台女孩非常不友好。以后不会再住这里了。
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酒店回复: Dear Eric, Thank you for taking the time to share your experience. We sincerely apologize for the disappointing conditions you encountered, including the cleanliness concerns and the smoke odor in your room. This falls far short of our standards, and your feedback has been shared with our team so improvements can be made. Moreover, we regret that your interactions at the front desk were not as welcoming as we would like them to be. We hope you will allow us an opportunity to offer a significantly improved stay in the future.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
酒店不怎么豪华。如果我和老婆一起旅行，我不会住这里。我只需要一张床。还行。
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酒店回复: Dear David, Thank you for reviewing your stay. We’re glad we could provide a simple and comfortable place for you to rest during your visit. As an Extended Stay property, our accommodations are designed with practicality in mind, especially for guests needing a longer-term stay. We understand that travel preferences vary, and we appreciate your perspective. We hope to have another opportunity to welcome you and provide a stay that more closely aligns with your expectations.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
还行。我不喜欢浴室窗帘上的霉菌。地板有点脏，还有一些蚂蚁在爬。
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酒店回复: Dear Donna, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
地板和柜台烧焦了，前台服务生很不热情，床单很脏，电视坏了，噪音很大
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酒店回复: Dear Danielle, Thank you for taking the time to share your feedback. We’re sorry to learn that your visit was not as comfortable or seamless as it should have been. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. We appreciate you bringing this to our attention and hope to have the chance to offer a more positive experience in the future.Sincerely,Hotel Management
2.0分
其他
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Not Worth the Money
Positives: near downtown Louisville; lots of restaurants near by
Negatives:
1. Poor TV Signal: either it was very jerky all night, or I had trouble getting any tv signal.
2. When I went to call the front desk about the TV signal, the hotel phone was not even powered on.
3. No reading light on one side of the bed
4. Very poor Grab & Go breakfast
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酒店回复: Dear Guest, Thank you for sharing your experience. We are pleased that the location was convenient and that nearby dining options were accessible. However, we regret the difficulties you faced with the in-room amenities, as well as your disappointment with the grab-and-go breakfast. Your feedback is valuable, and we will share it with our team to enhance the experience for future guests. We look forward to the opportunity to provide a more seamless and comfortable stay next time.Sincerely,Hotel Management
5.0分
其他
Probably the most peaceful "stay weekly" place I've ever stayed at! For the price you really can't beat it.
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We are so glad to hear that you found our property peaceful and a great value. It’s always rewarding to know our guests feel relaxed and at ease during their stay. We appreciate you choosing Extended Stay America and hope to welcome you back again soon.Sincerely,Hotel Management
1.0分
其他
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The room was filthy!!!... Globs of dust or something under the dinning table, food smeared on chairs (had to put a towel over the chairs to even sit in them), sticky substance in fridge, chucks of left over soap in shower and by sink, dirty tub, something smeared on the bottom of the bathroom door, and food or something spilt on bedding (stained & crusty... assuming probably wasn't washed). Fire alarm was triggered and was told by a long term guest/resident that it was a reoccurring thing at least once a week. When I went to check out breakfast the first day, it consisted of 2 muffins, 1 nutrigrain bar, a couple packs of oatmeal, and coffee. I ended up checking out and leaving 5 days early.
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酒店回复: Dear Guest, Thank you for sharing your detailed feedback. We regret that your experience fell short of expectations and truly understand your disappointment. Cleanliness and comfort are priorities for us, and your observations have been shared with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we consider safety precautions to be our highest priority, and we will ensure that our property engineer performs a comprehensive assessment. While our grab-and-go breakfast is designed for convenience, we understand it may not meet every guest’s preference. We value your feedback as it helps us focus on better consistency and care in every area of the guest experience. We hope you might consider giving us another opportunity to provide a stay that meets the standards you deserve.Sincerely,Hotel Management
5.0分
其他
It was a great place to sleep it was clean and safe and everything was well kept. The people at the front desk are awesome
不惜一切代价避免！忽略好评
这家汽车旅馆简直就是一场噩梦——一进房间，一股令人作呕的潮湿霉味扑面而来，久久挥之不去。空气中弥漫着浓重的霉味，让人呼吸困难，根本无法放松。一切都显得肮脏破败，仿佛多年没有好好打扫过或通风一样。无论用多少空气清新剂或开多少窗户，都无法掩盖这股难闻的气味。
警告：任何情况下都不要住在这里。单是那股难以忍受的霉味就足以毁了你的旅程。另寻他处！
绝对是我住过的最差的酒店。我以为它很便宜，但其实并不难吃。我带了自带的毯子铺在床上。但还是觉得痒。梳妆台的抽屉坏了。遥控器的电池没了。所有表面都又脏又黏。只在旅途中睡了几个小时。否则我真想吃亏，赶紧离开。
千万别来！！
房间地板上有死虫子，浴室毛巾里有活虫子。无烟房间烟味很重。前台女孩非常不友好。以后不会再住这里了。
酒店不怎么豪华。如果我和老婆一起旅行，我不会住这里。我只需要一张床。还行。
还行。我不喜欢浴室窗帘上的霉菌。地板有点脏，还有一些蚂蚁在爬。
地板和柜台烧焦了，前台服务生很不热情，床单很脏，电视坏了，噪音很大
Not Worth the Money
Positives: near downtown Louisville; lots of restaurants near by
Negatives:
1. Poor TV Signal: either it was very jerky all night, or I had trouble getting any tv signal.
2. When I went to call the front desk about the TV signal, the hotel phone was not even powered on.
3. No reading light on one side of the bed
4. Very poor Grab & Go breakfast
Probably the most peaceful "stay weekly" place I've ever stayed at! For the price you really can't beat it.
The room was filthy!!!... Globs of dust or something under the dinning table, food smeared on chairs (had to put a towel over the chairs to even sit in them), sticky substance in fridge, chucks of left over soap in shower and by sink, dirty tub, something smeared on the bottom of the bathroom door, and food or something spilt on bedding (stained & crusty... assuming probably wasn't washed). Fire alarm was triggered and was told by a long term guest/resident that it was a reoccurring thing at least once a week. When I went to check out breakfast the first day, it consisted of 2 muffins, 1 nutrigrain bar, a couple packs of oatmeal, and coffee. I ended up checking out and leaving 5 days early.
It was a great place to sleep it was clean and safe and everything was well kept. The people at the front desk are awesome