酒店回复: Hi Casey,Thank you for taking the time to share your experience. The condition you described does not reflect the standards we aim to maintain. We are currently conducting a thorough inspection of the room in question to address the concerns you raised, including structural repairs, deep cleaning, and odor removal. We’re also reviewing our room readiness checks to ensure that every room meets cleanliness and safety expectations before being assigned to any guest. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
酒店回复: Hi Shanna, Thank you for your feedback. Providing a clean and comfortable environment for our guests is a top priority, and we sincerely regret that we fell short in this instance. Please know that we take your concerns seriously, and we will address this issue with our housekeeping team to ensure improvements are made. We truly value your feedback and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
酒店回复: Hi Alexis,Thank you for taking the time to share your experience with us. We’re glad to hear that you found our hotel to be comfortable and equipped with the amenities you needed. It’s especially wonderful to know that our staff provided polite and respectful service, ensuring clear communication despite the language barrier. We truly appreciate your kind words and hope to welcome you back for another pleasant stay in the future!
酒店回复: Hi Amber,Thank you for providing your feedback. We sincerely regret that you felt disrespected by the staff and that your concerns were not addressed in a helpful manner. This behavior is unacceptable, and we will be investigating the matter to ensure it does not happen again. Additionally, we will be reviewing our room inspection procedures to ensure that all rooms are cleaned thoroughly and that our guests’ comfort is prioritized. We understand how upsetting this experience must have been, and we genuinely appreciate you bringing it to our attention. We hope you will consider giving us another opportunity to provide a better experience in the future.
酒店回复: Hi Sandra,Thank you for your feedback. It’s disappointing to hear that we couldn't provide extra pillows and that the TV had an issue. We understand how frustrating that must have been. Additionally, we regret that your rest was disrupted by an incident during the night. Guest comfort and safety are our priorities, and we will address this with our team to prevent similar occurrences in the future. We appreciate your feedback and hope to have the opportunity to provide a much better experience next time.
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翻译提供方：Google
水槽里有活蟑螂。冰箱坏了。浴缸和房间里的椅子都很脏。床不舒服
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酒店回复: Hi Michelle,Thank you for sharing your feedback. We appreciate your observations regarding the sink, refrigerator, bathtub, chair, and beds. Our housekeeping and maintenance teams are reviewing these areas to ensure that all rooms are thoroughly cleaned, fully maintained, and comfortable for future guests. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
我真的很享受这次入住。员工很友好，而且酒店位置很便利，就在主干道旁边。
不干净，体验差
我这辈子住过最差的酒店，垃圾中的垃圾
我没有入住，因为给我的房间太脏了。墙上满是洞。浴室门坏了，底部也掉了。地板看起来很脏，就像被小孩用永久性记号笔当画板一样，当然，你无法想象那股味道。我当时很害怕，如果我坐下去，可能会被什么东西传染。
千万别住这里
从一开始，前台的女士就有点粗鲁。也没说什么。大堂是关闭的。你必须一直使用夜间窗户。第一把钥匙坏了。然后我们进房间时看到了一只蜘蛛。还好，没什么大不了的。房间里有股味道。我们检查了有没有臭虫，没有。谢天谢地。但后来，房间里出现了一大堆德国小蠊。从水槽里、镜子后面到冰箱下面，到处都是霉点。别费心要求退款，他们不会给你退款的。酒店周围的环境也不太好。所以，除非你想把蟑螂带回家，否则就不要住这里了。
舒适但不奢华
这是一家普通的酒店。房间设施齐全，但没有奢侈品。这位女士非常正式地迎接了我们。我向他解释说我不会说英语，他对我非常有礼貌。他让我明白他的意思，并把钥匙递给我。
谢谢
评论
所以，这就像是一个短暂停留的地方。床单上满是污渍，浴室的门也坏了。对于一个家庭来说，这里很脏，但至少可以用来休息。
我再也不会预订了！！！
客户服务很粗鲁！！当我们问他关于房间的问题时，他态度很差！房间打扫得很差，而且我不喜欢他们只看我们的房间！那个人发誓说我们没有电视遥控器是骗人的，所以他来到房间里，把房间里的所有东西都搬走了，才给我们拿来电视遥控器！！
我要求多加几个枕头，他们说没有了。电视屏幕中间有一条线，所以我不得不隔着线看。浴室真的很小，半夜一个喝醉酒的家伙闯了进来，开始尖叫。
水槽里有活蟑螂。冰箱坏了。浴缸和房间里的椅子都很脏。床不舒服