酒店回复: Thank you for taking the time to share your experience. While we’re glad you appreciated the convenience of our location and the breakfast, we sincerely apologize for the many issues that impacted your stay.It’s concerning to hear that your room was not properly stocked or prepared at check-in — that’s unacceptable, and we’re following up with our housekeeping team immediately to ensure this does not happen again. We also regret the condition of the pool and understand how its closure, especially without clear communication, can be frustrating. We assure you it is a temporary situation, though it’s clear we need to do a better job managing guest expectations around this.Your feedback regarding the property and environment is important, and we take your concerns seriously. We’re working to improve both our operations and the guest experience and truly regret that we fell short during your visit.We’d welcome the opportunity to make things right or speak with you further — please feel free to reach out directly at 502-968-4100.Sincerely,
酒店回复: Thank you for sharing your detailed feedback! We’re thrilled to hear you were pleasantly surprised by the cleanliness and comfort of the room, as well as the quiet atmosphere despite being close to the airport. We’re glad you appreciated the thoughtful touch of the complimentary water bottles at check-in.We do apologize for the TV and mechanical issues you experienced during your stay. We’ve shared your feedback with our maintenance team to look into those matters to ensure they’re addressed promptly.We truly appreciate your thoughtful comments and are glad to hear that you’d consider staying with us again. We look forward to welcoming you back when you’re in the area next!
3.0分
家庭亲子
原文
翻译提供方：Google
位置很好，开车10分钟就能到肯塔基展览中心。
设施比较老旧，早餐比较简单（没有鸡蛋），卫生间也没有洗发水。
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酒店回复: Dear FEI,Thank you for sharing your feedback. We’re glad to hear our location near the Kentucky Exposition Center was convenient for you.We apologize that the facility and breakfast did not fully meet your expectations, and for the absence of shampoo in your room. Your comments have been shared with our team to help us improve these areas.We appreciate your honest review and hope to have the opportunity to provide a better experience on your next visit.Sincerely,
这个价格也是非常满意酒店的质量。
宽敞的房间让人住得很放松。酒店位置便利，离机场和高速公路都很近，如果自驾的话会很方便。可惜的是，游泳池暂停使用了。
同事选的这里说是因为便宜，只能说是motel的水平，也是motel的价格。让我自己订的话我应该会选价格再高一点的。
不满意，很不满意
很棒的住宿地点，员工也很友好
住过的最差的酒店！！！！！！
晚上11点以后噪音大到可怕。房间糟糕透了，床单脏兮兮的，墙上满是洞，电视机不停地进进出出。空调整晚都特别吵。早餐难吃。泳池整整一周都坏了。健身房只有两辆健身车和两台跑步机。总之，体验糟透了。
位置靠近肯塔基博览会是唯一的优点。
交通便利，但地段略显粗糙。需要一些整修。我们房间的门只有在强行关上时才会关上。客房服务人员来打扫房间时，把我们所有的毛巾都拿走了，没有留下任何干净的。床单上还有污渍。停车场和绿化看起来都乱七八糟。
我去前台要求取消最后一晚的预订，他们告诉我必须在***********上取消，但我并没有通过***********预订。我到达前打电话取消最后一晚的预订，他们告诉我可以在抵达后再取消。
总的来说，这里虽然能给我们提供一个睡觉的地方，但绝对不会是我以后会选择再次入住的地方。
优点
早餐、住宿和位置都很不错
缺点
泳池看起来废弃已久，但他们说是临时的
没有肥皂、卫生纸，入住时床单感觉湿漉漉的
我敢肯定那里住着不少“客人”
我亲眼看到其中一位在入住时搬走了
天气好的时候给两星，我不是一个挑剔的人……
还有更多可以向其他人抱怨的地方
酒店和房间的清洁度令人惊喜，浴室一尘不染，刚用填缝剂填好。入住时提供 2 瓶水，很不错，您不必猜测是免费的还是需要收费。床和枕头很舒服。附近没有太多东西，但附近有 Shoney’s、White Castle 和 Outback，还有几个加油站。离机场很近，但我们没有听到飞机起飞的声音，这很好。唯一的缺点是：电视，您必须下载应用程序并登录自己的应用程序，但它们无法使用，指南中说您有的几个电台，您去的时候却无法观看。加热器和冰箱在夜间还会发出奇怪的咔哒声/叮当声。不是持续的，但可能需要研究一下。我们每年都会在路易斯维尔住几家酒店，这是我们第一次住这个地区。总的来说，令人惊喜，会考虑再次入住，因为它离我们儿子的家只有几英里。
位置很好，开车10分钟就能到肯塔基展览中心。
设施比较老旧，早餐比较简单（没有鸡蛋），卫生间也没有洗发水。