The room was clean, the staff was wonderful, the place was quiet and the persons in front desk was very friendly
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酒店回复: Dear Guest,Thank you so much for your lovely words! We are absolutely thrilled you found the room spotless, the atmosphere peaceful, and our team wonderful and friendly. Feedback like yours makes our day! It was a genuine pleasure hosting you, and we cannot wait to welcome you back for another quiet, comfortable stay very soon!Sincerely, Hotel Manager
3.0分
情侣出游
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Everything was great , clean , across a shopping center , only thing was the bed were a bit flat a bit uncomfortable but the rest of the stay was great good ac nice showers very nice
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酒店回复: Dear Guest,Thank you for sharing your wonderful feedback. It is great to know you enjoyed the cleanliness, cool air conditioning, and comfortable showers during your stay, as well as the convenient location across from the shopping center. We appreciate your note about the bed comfort and will review it to ensure an even more restful experience next time. Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another pleasant visit.Sincerely, Hotel Manager
5.0分
其他
It's a basic place to sleep and a good value for the money. Nothing fancy but more than adequate for the price.
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酒店回复: Dear Guest,Thank you for sharing your thoughts about your stay. We are glad you found our hotel to be a comfortable and good-value choice. Providing reliable accommodations at a fair price is something we take pride in, and it is great to know this met your expectations. We appreciate your feedback and look forward to welcoming you back whenever your travels bring you to the area again.Sincerely, Hotel Manager
1.0分
其他
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I normally mind my business and move on with life, but this stay humbled me in ways I was not prepared for. I walked into the room and immediately knew my survival instincts were about to activate. The room looked tired, the furniture looked like it had given up on life years ago, and the vibe was very much “I should not be here.”
The towels were dirty. One pillowcase had a mysterious mark that I refused to investigate. I tossed it to the side like it offended me personally. The bathroom? That was the grand finale. Rust and mold on the bathtub like it was part of the decor theme. I honestly expected a health inspector to jump out and tell me this was a prank show.
I tried to rest but I could not even relax long enough to blink comfortably. I stayed about two hours and left because peace of mind is priceless and I was not about to gamble with whatever bacteria was renting the room next to me.
I never write reviews like this but I am doing this for the next person who just wants a clean place to breathe. It is not worth booking here. Do yourself a favor and pick literally any other hotel. You deserve better and so does your immune system.
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酒店回复: Dear Guest,Thank you for your feedback. We regret that your experience did not reflect the standards we aim to maintain. Our property follows a strict housekeeping and maintenance schedule, and what you described does not align with our regular conditions. The concerns regarding cleanliness and room upkeep have been reported for inspection. We take guest comfort seriously and will ensure quality checks are reinforced to maintain a clean, refreshed, and welcoming environment for all future guests.Sincerely, Hotel Management
1.0分
其他
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Was put into a room that was supposed to be smoke free and was clearly just smoked in and not cleaned properly and obvious things left from previous guest. After call down to the front desk they said there was nothing that they could do so we had to leave as soon as we go there. No room change available and obviously no attempt at reconciliation of any kind
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酒店回复: Dear Guest,Thank you for sharing your experience. Your feedback regarding room condition and guest service has been carefully noted and communicated to our management and housekeeping departments for immediate attention. Ensuring proper cleaning and honoring room preferences like smoke-free accommodations are critical to us. Your observations help reinforce the importance of maintaining consistent standards and improving communication. We appreciate you bringing this to light as it fosters ongoing improvement in guest care and satisfaction.Sincerely, Hotel Management
4.0分
商务出差
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Deposit of $100 cash or card upon checking in at the counter. That was unexpected while lots of quick booked hotels on Orbitz are significantly less that $100 deposit.
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酒店回复: Dear Guest,Thank you for sharing your thoughts about the deposit requirement. We understand that an unexpected hold at check-in can come as a surprise, especially when booking through third-party sites. The refundable deposit is a standard practice designed to ensure guest security and cover incidental charges during the stay. We truly appreciate your feedback and will review how clearly this information is communicated. Your insight helps us create a smoother guest experience for future visits. Sincerely, Hotel Management
1.0分
其他
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We booked a non smoking room but apparently every room is a smoking room. The room reeked of cigarette smoke. The bathroom door wouldn’t close. The shower was broken, no hot water. There was blood on the walls and outlets. The room was filthy, the bedding reeked. No where to hang up your clothes. The floors were covered in paint. When we tried to get a different room, the front desk manager said that nothing was available, when we asked for a refund to go somewhere else, he threatened to call the police on us and have was kicked off the property.
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酒店回复: Dear Guest,We regret the discomfort you experienced and take your feedback very seriously. The concerns regarding cleanliness, maintenance, and staff interaction have been escalated to our management team for immediate investigation and corrective action. We are committed to ensuring a safe, clean, and welcoming environment for all guests and will use your comments to strengthen our operational standards moving forward.Sincerely, Hotel Management
3.0分
其他
Double charged security deposits by staff. They got me for 200$ extra scammers
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酒店回复: Dear Guest,We appreciate your feedback and the opportunity to clarify. Our records indicate that two separate reservations were made - one online and another as a walk-in. As per our policy, each new reservation requires a $100 security deposit when paid by card. The initial deposit is automatically refunded during the morning audit and may take up to 72 hours to reflect, depending on your bank. We regret the misunderstanding.Sincerely, Hotel Management
4.0分
其他
A/C and heating unit worked well. Room was nice and clean.
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酒店回复: Dear Guest,Thank you for your feedback! We are glad to hear that you found the room nice, clean, and comfortable, and that the air conditioning and heating unit worked well. It is always our goal to ensure a pleasant and relaxing stay for our guests. We appreciate your comments and look forward to welcoming you back for another comfortable visit!Sincerely, Hotel Manager
这家酒店交通非常便利，就在一个大型购物中心旁边，里面有各种商店和餐馆。此外，开车到普罗维登斯市中心也只需10到15分钟。房间宽敞、舒适、干净。强烈推荐给那些想在游览普罗维登斯时找到一个物美价廉住宿地点的人。
The room was clean, the staff was wonderful, the place was quiet and the persons in front desk was very friendly
Everything was great , clean , across a shopping center , only thing was the bed were a bit flat a bit uncomfortable but the rest of the stay was great good ac nice showers very nice
It's a basic place to sleep and a good value for the money. Nothing fancy but more than adequate for the price.
I normally mind my business and move on with life, but this stay humbled me in ways I was not prepared for. I walked into the room and immediately knew my survival instincts were about to activate. The room looked tired, the furniture looked like it had given up on life years ago, and the vibe was very much “I should not be here.”
The towels were dirty. One pillowcase had a mysterious mark that I refused to investigate. I tossed it to the side like it offended me personally. The bathroom? That was the grand finale. Rust and mold on the bathtub like it was part of the decor theme. I honestly expected a health inspector to jump out and tell me this was a prank show.
I tried to rest but I could not even relax long enough to blink comfortably. I stayed about two hours and left because peace of mind is priceless and I was not about to gamble with whatever bacteria was renting the room next to me.
I never write reviews like this but I am doing this for the next person who just wants a clean place to breathe. It is not worth booking here. Do yourself a favor and pick literally any other hotel. You deserve better and so does your immune system.
Was put into a room that was supposed to be smoke free and was clearly just smoked in and not cleaned properly and obvious things left from previous guest. After call down to the front desk they said there was nothing that they could do so we had to leave as soon as we go there. No room change available and obviously no attempt at reconciliation of any kind
Deposit of $100 cash or card upon checking in at the counter. That was unexpected while lots of quick booked hotels on Orbitz are significantly less that $100 deposit.
We booked a non smoking room but apparently every room is a smoking room. The room reeked of cigarette smoke. The bathroom door wouldn’t close. The shower was broken, no hot water. There was blood on the walls and outlets. The room was filthy, the bedding reeked. No where to hang up your clothes. The floors were covered in paint. When we tried to get a different room, the front desk manager said that nothing was available, when we asked for a refund to go somewhere else, he threatened to call the police on us and have was kicked off the property.
Double charged security deposits by staff. They got me for 200$ extra scammers
A/C and heating unit worked well. Room was nice and clean.