extremely friendly staff. as far as the actual rooms.. it's one of the better red roof inns in Louisville but at the end of the day, it's a red roof inn, so don't expect the Four Seasons lol
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville East - Hurstbourne. We're delighted to hear you found our staff extremely friendly. We understand your perspective regarding the rooms and appreciate your realistic expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
Room was clean, heating system was quiet and effective. Reasonable value for money. Fellow at the front desk was welcoming, helpful, and friendly.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville East - Hurstbourne. We are delighted to hear that you found your room clean and appreciated the quiet and effective heating system. It's also wonderful that you were satisfied with our reasonable value, and especially gratifying to know our front desk staff made you feel welcomed and helped you enjoy your visit. Our team strives to offer the best possible experience.Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day. Thank you for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Warm regards,JonainaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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For unknown reason my $50 check-in deposit was not removed upon checkout and was billed to my card. Called hotel 4 days later and was told to contact my credit card company about it.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Louisville East - Hurstbourne. I researched your reservation and verified that the $50 security deposit was refunded to your to your card on file on October 24, 2025 at 02:51 PM.It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know. We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Thank you,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Facility is very dated and dirty. There was a hole in the wall and dirt around the ac/heat unit.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville East - Hurstbourne. I am very sorry to hear about your experience at our hotel. We strive to provide a clean and well-maintained environment for all of our guests, and it is disappointing to learn that we fell short of your expectations. I understand your frustration with the state of the facilities, the condition of the wall, and the dirt around the air conditioner unit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
THEY WERE RUDE AND TRIED TO MAKE UP OWN CHARGES THAT IVE NEVER HEARD OF AND I SPENT GOOD MONEY WITH THEM AND TRIED TO SAY SMOKING WHEN THERE WASA NONE
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville East - Hurstbourne. We truly regret to hear that the possible interaction you had with our staff and the charges you mentioned may have fallen short of your expectations during your stay. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
The room was clean, staff was nice, there wasn’t much nearby at a walking distance, and parking was okay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Louisville East - Hurstbourne. We're glad you enjoyed the cleanliness of your room and found our staff friendly. We acknowledge your comments regarding the walking distance to nearby attractions and parking, and we will consider this for future improvements.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
给我们安排了一个脏兮兮的未打扫房间，然后又给了我们另一个没打扫过的房间。前台那位女士竟然说只剩下最后一间房了，如果那间也不干净，我们就得加钱升级房间！幸好最后这间还行，但我绝不会向任何人推荐这家酒店。
入住便捷，停车方便。
尽管设施有些陈旧，但这里很棒，很安静。
不错的酒店
extremely friendly staff. as far as the actual rooms.. it's one of the better red roof inns in Louisville but at the end of the day, it's a red roof inn, so don't expect the Four Seasons lol
Room was clean, heating system was quiet and effective. Reasonable value for money. Fellow at the front desk was welcoming, helpful, and friendly.
For unknown reason my $50 check-in deposit was not removed upon checkout and was billed to my card. Called hotel 4 days later and was told to contact my credit card company about it.
Facility is very dated and dirty. There was a hole in the wall and dirt around the ac/heat unit.
THEY WERE RUDE AND TRIED TO MAKE UP OWN CHARGES THAT IVE NEVER HEARD OF AND I SPENT GOOD MONEY WITH THEM AND TRIED TO SAY SMOKING WHEN THERE WASA NONE
The room was clean, staff was nice, there wasn’t much nearby at a walking distance, and parking was okay.