The room was clean, staff was nice, there wasn’t much nearby at a walking distance, and parking was okay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Louisville East - Hurstbourne. We're glad you enjoyed the cleanliness of your room and found our staff friendly. We acknowledge your comments regarding the walking distance to nearby attractions and parking, and we will consider this for future improvements.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
5.0分
其他
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Good little place for the price, front desk staff were friendly and helpful, room were clean and tidy, a little worn but doesn’t have 10 coats of paint on everything, surrounding environment
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville East - Hurstbourne. We appreciate you highlighting our friendly front desk staff and the cleanliness of our rooms. We're glad you found our hotel a good value for the price. We understand the rooms show some wear and tear, and we appreciate your understanding regarding our approach to renovations.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
4.0分
其他
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Pit stop on a road trip
The positive-Good location, grounds were a little messy, but overall good for a pit stop and place to sleep and shower.
The Complaints- room smelled pretty musty and we only got two (rather thin) towels with 3 of us staying.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville East - Hurstbourne. We appreciate you highlighting our convenient location. I am sorry to hear about the musty smell in your room and the towel shortage. We strive to provide a comfortable experience for all our guests. Please accept our sincere apologies for failing to meet your expectations in those areas.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
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Clean tho older facility suited basic needs
Physical plant a bit worn. Shower curtain wouldnt stay closed due to it sagging and tub drain must have been clogged as it took forever to drain after shower.
Was a little surprised about $50 damage deposit. Usually they just take your credit card info for that, not actually charge it and keep it that long.
5.0分
商务出差
Great to have fresh towels and made beds when we returned from a busy day. Very clean room and floors. Thank you
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酒店回复: Dear William,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville East - Hurstbourne. We are delighted to hear that you appreciated the fresh towels, made beds, and cleanliness of your room after a busy day. It's wonderful to know these details contributed positively to your stay.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
给我们安排了一个脏兮兮的未打扫房间，然后又给了我们另一个没打扫过的房间。前台那位女士竟然说只剩下最后一间房了，如果那间也不干净，我们就得加钱升级房间！幸好最后这间还行，但我绝不会向任何人推荐这家酒店。
入住便捷，停车方便。
我花了半小时才在前台办完入住手续。我到的时候前台没人。除此之外，房间还行。
尽管设施有些陈旧，但这里很棒，很安静。
不错的酒店
The room was clean, staff was nice, there wasn’t much nearby at a walking distance, and parking was okay.
Good little place for the price, front desk staff were friendly and helpful, room were clean and tidy, a little worn but doesn’t have 10 coats of paint on everything, surrounding environment
Pit stop on a road trip
The positive-Good location, grounds were a little messy, but overall good for a pit stop and place to sleep and shower.
The Complaints- room smelled pretty musty and we only got two (rather thin) towels with 3 of us staying.
Clean tho older facility suited basic needs
Physical plant a bit worn. Shower curtain wouldnt stay closed due to it sagging and tub drain must have been clogged as it took forever to drain after shower.
Was a little surprised about $50 damage deposit. Usually they just take your credit card info for that, not actually charge it and keep it that long.
Great to have fresh towels and made beds when we returned from a busy day. Very clean room and floors. Thank you