酒店回复: We apologize for the disappointing experience you had during your stay with us.Your feedback is important to us, and we are deeply sorry for any inconvenience caused. This is not the level of service we aim to provide, and we are taking immediate steps to investigate and address the issues you have raised.We will thoroughly investigate your concerns and take all necessary steps to ensure our guests have a pleasant stay in the future. Please give us another chance and consider staying with us again.
酒店回复: We apologize for the uncomfortable conditions you experienced in your room, as well as the issues with the TV. The behavior of our staff, especially at the front desk, is unacceptable, and we will address this matter promptly. We are also deeply concerned about your experience with the unexpected charges, and we assure you that we will thoroughly review our procedures to prevent similar incidents in the future.
酒店回复: Thank you for taking the time to share your experience with us. Your feedback is very important to us. We strive to provide an exceptional guest experience, and I apologize for not meeting your expectations. Please rest assured that we are taking the necessary steps to address the issue and ensure it does not happen again in the future.Thank you once again for bringing your concerns to our attention. We hope to have the opportunity to serve you better in the near future.
5.0分
其他
原文
翻译提供方:Google
所有工作人员,我们衷心感谢你们为我们的到访提供如此优质的服务😊
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酒店回复: Thank you for taking the time to provide your feedback regarding your recent stay. We sincerely appreciate your constructive comments, and we will ensure that they are communicated to our team.Your insights serve as a significant motivation for us to enhance our guest experience continually. Once again, we thank you for sharing your observations.We look forward to the opportunity to welcome you back and to deliver an even more satisfactory experience during your next visit.
2.0分
其他
原文
翻译提供方:Google
因为他们找不到我的预订,所以我损失了两天时间。
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.
5.0分
其他
原文
翻译提供方:Google
致媒体
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酒店回复: Thank you for providing your feedback regarding your recent stay with us. We will convey your insights to our team as a form of recognition and motivation as we consistently strive to enhance our guest experience. We appreciate your input and look forward to the opportunity to make your next visit even more enjoyable.
3.0分
其他
原文
翻译提供方:Google
每个人都很友善
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酒店回复: Thank you for sharing your comments regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we continuously strive to improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.最近のご滞在に関してコメントをお寄せいただきありがとうございます。あなたのフィードバックはチームと共有され、ゲストエクスペリエンスを向上させるために継続的に努力する際の認識と励ましとして役立ちます。共有していただきありがとうございます。 次回のご訪問がさらに良くなることを願っております。
3.0分
其他
原文
翻译提供方:Google
他非常友善。
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酒店回复: Thank you for taking the time to share your feedback with us regarding your recent stay. We are eagerly looking forward to welcoming you back and providing an even better experience during your next visit.Thank You,
破旧、发霉,没有热水。
真的破败、发霉,而且没有热水。办公室晚上10点到早上8点关门,所以你无法延迟入住或解决问题(比如没有热水)。因为价格便宜,我本来没抱太大期望,但这甚至低于最低预期。
他们给我们安排的第一个房间烟味很重,没有热水。后来我们换到了另一个房间,也遇到了同样的问题。墙太薄了,你可以听到别人说话和看电视的声音。淋浴把手每次都会掉下来,每次都会扎到我们的脚。总的来说,这太糟糕了,如果我没有陷入经济困境,我早就离开了。我们要求对所有问题进行某种补偿,但什么也没得到。另外,网站上没有显示 100 元押金,他们对此只字未提。这是我们一生中最糟糕的一次住宿。因为这一切,我们整整一个星期几乎没怎么睡觉
前门底部有一个大开口?油漆太糟糕了,需要改进,如果做得更好,可以让房间看起来更好。我们走进去时有一股难闻的气味(我们刚刚拿了一根蜡烛点燃了它),也许可以在空房间里放一些小苏打来消除这种气味。浴室里没有浴巾。但我喜欢的一件好事是冰箱变冷了!炉灶顶部很干净(竖起大拇指)。但它的位置很棒,我们不需要走很远就能得到任何东西。我会再住的
在我入住期间,晚上有很多住户大声喧哗,四处乱站,让人感觉不安全。然后有一天晚上,我们家漏水了,我们发现三楼的管道破裂了,一名员工从楼上倒水,水从我们家门口涌出,从门下流进来,一片狼藉,入住体验非常糟糕。照片上根本就不是房间的样子!
垃圾酒店
这是一家人们长期入住的酒店。
场地很脏,人们晚上抽烟、四处闲逛。汽车整晚来来往往。
所有工作人员,我们衷心感谢你们为我们的到访提供如此优质的服务😊
因为他们找不到我的预订,所以我损失了两天时间。
致媒体
每个人都很友善
他非常友善。