It seemed clean upon entering, newly updated but basic. After finding a small red-ish bug in my bed, we didn’t feel very comfortable the rest of the night.
Woke up and went to breakfast and there was a waffle machine(thank god), some yogurt and two cereal options. The eggs were tasteless and felt gritty and fake. That was it for the breakfast. Very subpar and disappointing.
Will not stay at this hotel ever again.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet expectations. Please know that our team is always here to help, and we encourage guests to let us know anytime we can assist so we may address concerns promptly.We appreciate you staying with us and hope you will consider giving us another opportunity to welcome you back in the future. Wishing you a happy holiday season.Warm regards,Baymont By Wyndham Waterloo
5.0分
其他
The rooms were clean. Breakfast u had variety they kept it stock. The place was in a safe area. Friendly staff. I would stay there again
酒店回复: Thank you for the Wonderful Rating
5.0分
其他
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Great place to stay!
Came for a wedding - able to get in slightly earlier than check in time to change clothes. Room was clean and when we returned, very quiet for sleeping. Beds very comfortable!
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酒店回复: Thank you for sharing your positive experience with us! We are thrilled you enjoyed our updated facilities and that you found our Guest room to be a highlight during your stay. We appreciate your recommendation and hope to welcome you back in the future.
3.0分
家庭亲子
The beds were comfortable. We had ants in our room around the table area. The pool was too cold to swim in and enjoy. Breakfast was descent.
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酒店回复: Thank you for choosing to stay at the Baymont By Wyndham Waterloo and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.
1.0分
家庭亲子
After dealing with a few bugs in the bathroom...nope. not again. I will be telling management in the morning
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酒店回复: Thank you for staying with us at the Baymont By Wyndham Waterloo and for the review. Providing the highest level of hospitality is our number one priority. Your feedback has been shared with the hotel team. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.
1.0分
情侣出游
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First of all I was placed in a handicap accessible non-smoking room which smelled of smoke and very musky, the shower head fell off while attempting to take a shower falling on my foot and wetting foot badly creating a slip hazard until I got it secured. Which seem not to be a priority when I informed staff,. Also me and my fiance was forced to place our clothes and blankets in the window because the blinds won't go All the way down, pool walls were filthy and ladders were loose, wall vents were dirty and both Management & Staff Members were extremely rude!
Pictures & video available with request..
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酒店回复: Thank you for choosing to stay at the Baymont By Wyndham Waterloo and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team members and management to prevent this experience from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.
5.0分
商务出差
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I was worried about staying at this hotel due to the very reasonable price. We did not have any issues. Our room was clean. The staff was friendly. The bed was comfortable. Would definitely stay here again.
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酒店回复: Thank you so much for reviewing our hotel, we truly appreciate yur feedback. We are so please to know you enjoyed your stay with us as it was our pleasure to have you as our guests. We look forward to your next visit!
5.0分
其他
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This hotel was very nice and well kept. Very clean with comfortable bed and pillows. Room was updated and roomy. The bathroom was very small and hard to maneuver around the toilet. The one thing that was bad was you could hear the water, toilet, shower, and person walking around in the room above us. Besides that, we had a quiet, restful stay. I was a little concerned when we arrived, there were young men hanging around the parking lot near the rear of the hotel. We parked in front where they had a security camera on the building. The hotel property was very clean and well kept. There was plenty shopping and restaurants choices in the area.
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酒店回复: Dear Catherine,Thank you for taking the time to review our hotel, we truly appreciate your feedback. We are so pleased to know you enjoyed your stay with us as it was our pleasure to have you as our guest. we hope to see you on your next visit to Waterloo.
4.0分
情侣出游
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The bed the pillow blanket was nice and comfortable and warm The pool was cold too cold to go swimming in The curtain on the shower was too short sometimes it shot out of the bathtub TV with small and blurry went in and fixed it the best I could people were good people that work there were good The morning breakfast wasn't too bad 6 stars out of 10
酒店回复: Thank you for the wonderful Review.
5.0分
其他
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Hotel was very clean. Staff were very accommodating & friendly. Only thing I would change …. Pillows are very thin. I had to stack a couple of them up to get good support for my head & neck.
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酒店回复: Thank you so much for reviewing our hotel, we truly appreciate yur feedback. We are so please to know you enjoyed your stay with us as it was our pleasure to have you as our guests. We look forward to your next visit!
It seemed clean upon entering, newly updated but basic. After finding a small red-ish bug in my bed, we didn’t feel very comfortable the rest of the night.
Woke up and went to breakfast and there was a waffle machine(thank god), some yogurt and two cereal options. The eggs were tasteless and felt gritty and fake. That was it for the breakfast. Very subpar and disappointing.
Will not stay at this hotel ever again.
The rooms were clean. Breakfast u had variety they kept it stock. The place was in a safe area. Friendly staff. I would stay there again
Great place to stay!
Came for a wedding - able to get in slightly earlier than check in time to change clothes. Room was clean and when we returned, very quiet for sleeping. Beds very comfortable!
The beds were comfortable. We had ants in our room around the table area. The pool was too cold to swim in and enjoy. Breakfast was descent.
After dealing with a few bugs in the bathroom...nope. not again. I will be telling management in the morning
First of all I was placed in a handicap accessible non-smoking room which smelled of smoke and very musky, the shower head fell off while attempting to take a shower falling on my foot and wetting foot badly creating a slip hazard until I got it secured. Which seem not to be a priority when I informed staff,. Also me and my fiance was forced to place our clothes and blankets in the window because the blinds won't go All the way down, pool walls were filthy and ladders were loose, wall vents were dirty and both Management & Staff Members were extremely rude!
Pictures & video available with request..
I was worried about staying at this hotel due to the very reasonable price. We did not have any issues. Our room was clean. The staff was friendly. The bed was comfortable. Would definitely stay here again.
This hotel was very nice and well kept. Very clean with comfortable bed and pillows. Room was updated and roomy. The bathroom was very small and hard to maneuver around the toilet. The one thing that was bad was you could hear the water, toilet, shower, and person walking around in the room above us. Besides that, we had a quiet, restful stay. I was a little concerned when we arrived, there were young men hanging around the parking lot near the rear of the hotel. We parked in front where they had a security camera on the building. The hotel property was very clean and well kept. There was plenty shopping and restaurants choices in the area.
The bed the pillow blanket was nice and comfortable and warm The pool was cold too cold to go swimming in The curtain on the shower was too short sometimes it shot out of the bathtub TV with small and blurry went in and fixed it the best I could people were good people that work there were good The morning breakfast wasn't too bad 6 stars out of 10
Hotel was very clean. Staff were very accommodating & friendly. Only thing I would change …. Pillows are very thin. I had to stack a couple of them up to get good support for my head & neck.