酒店回复: Estimado Sr. Nolasco,Muchas gracias por su reciente estancia y por compartir su opinión. Nos alegra saber que tuvo una experiencia positiva.Esperamos darle la bienvenida nuevamente muy pronto.
1.0分
家庭亲子
展开
Does this place answer their phones ever... i tried to modify my reservation online when i recieved the confirmation email beucase inhad accidemyly chosen the wrong day and the site wouldnt let me so i tried to call and call but nothing all night and still cant get to a manager.
展开
酒店回复: Thank you for sharing your experience, and we’re truly sorry for the frustration you encountered. We understand how stressful it can be when you need to adjust a reservation and can’t reach someone for assistance. That’s not the level of responsiveness we aim to provide.We are currently reviewing our phone coverage to ensure calls are answered promptly, especially during busy periods and after hours. We appreciate you bringing this to our attention so we can correct it.If your reservation issue remains unresolved, we would still like to assist you. Please contact the hotel directly so we can help make it right.Thank you again for your feedback — it helps us improve both our communication and guest experience moving forward.
4.0分
商务出差
I felt like the desk people treated me as if they were doing me a favor.. and when would ask for towels or soap it was a huge bother
展开
酒店回复: Thank you for sharing your feedback. We’re glad to see you enjoyed your stay overall, but we’re very sorry to hear about your impression of the front desk service. Guests should always feel welcomed and assisted without hesitation, and we regret that this was not your experience.We will be addressing this with our team to ensure requests for essentials like towels and soap are handled promptly and courteously. Your comments help us improve, and we appreciate you bringing this to our attention.
3.0分
其他
展开
Uninspired property
The property is a bit worn. The window did not lock. The elevator buttons had to be pushed twice—once for floor, and again to open when it stopped—maintenance or repairs needed on the button panels/wiring. Location is OK, there are a slew of mediocre bars 1/2 block away.
展开
酒店回复: Thank you for the candid feedback, and I’m truly sorry that parts of your stay missed the mark—especially the window lock and the elevator button behavior. Safety and reliability come first: we’ve issued immediate work orders to repair the window latch in that room and have our elevator vendor inspecting the panel to correct the double-press issue.We’re actively refreshing guestrooms and public areas, and we stand behind our commitment to clean, comfortable accommodations in a convenient location. If you prefer a quieter placement away from the nearby nightlife, we’re happy to assign a room accordingly on your next visit.We appreciate you choosing us and hope you’ll give us another chance to deliver a smoother experience.
4.0分
商务出差
Room was clean but didn’t receive any housekeeping my whole stay here.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found your room clean and comfortable. However, we’re sorry to learn that housekeeping service was not provided during your stay.Your comments have been shared with our housekeeping team to ensure we do a better job of communicating service options and maintaining consistency for all guests.We truly appreciate your business and hope to have the opportunity to provide you with an even better experience on your next visit.
5.0分
其他
展开
The staff is always nice at check in and I go often and se familiar faces and it’s my first choice coming to Waterloo. No it’s not the ritz but it’s bug free and clean and the staff is nice to me when I visit and I visit often and if there’s not a room available and I have to go elsewhere the staff is helpful finding something else but it’s my first choice when I visit Waterloo
展开
酒店回复: Thank you so much for your wonderful review and for making us your first choice when visiting Waterloo. We’re thrilled to hear that you find our staff consistently welcoming and helpful, and that you feel at home when you see familiar faces during your visits.Your kind words about our cleanliness and service mean a great deal to our team, and we’re grateful for your loyalty. We look forward to welcoming you back again soon!
早餐的华夫饼很好吃，我还尝了炒蛋，但味道不太好。炒蛋好像在锅里放了一段时间，吃起来又硬又没什么味道。
我尝了尝肉汁，那个还行。
我喜欢橙汁，咖啡和奶精的选择也很多样。
谢谢。
这酒店性价比超高！虽然我们房间的马桶有点问题，但楼下有公共卫生间可以用，还挺方便的。
这家酒店很棒，适合过夜。需要注意的是，入住需要缴纳押金，但可以用现金支付，退房时房间检查完毕后会退还押金。
虽然很干净，但仍然需要很多细心照料。房间有异味，地板和家具上有污渍。床上用品有洞。房间只做了最低限度的装修，墙壁等需要维修。我们的“套房”有我见过的最小的冰箱，一加仑牛奶和几瓶汽水装满了它。早餐也是最低限度的，华夫饼机的定时器坏了。吐司、麦片、酸奶、苹果。只有一部电梯能用。工作人员很友好，但肯定需要一些更新
好的
Does this place answer their phones ever... i tried to modify my reservation online when i recieved the confirmation email beucase inhad accidemyly chosen the wrong day and the site wouldnt let me so i tried to call and call but nothing all night and still cant get to a manager.
I felt like the desk people treated me as if they were doing me a favor.. and when would ask for towels or soap it was a huge bother
Uninspired property
The property is a bit worn. The window did not lock. The elevator buttons had to be pushed twice—once for floor, and again to open when it stopped—maintenance or repairs needed on the button panels/wiring. Location is OK, there are a slew of mediocre bars 1/2 block away.
Room was clean but didn’t receive any housekeeping my whole stay here.
The staff is always nice at check in and I go often and se familiar faces and it’s my first choice coming to Waterloo. No it’s not the ritz but it’s bug free and clean and the staff is nice to me when I visit and I visit often and if there’s not a room available and I have to go elsewhere the staff is helpful finding something else but it’s my first choice when I visit Waterloo