酒店回复: Dear Yamileth, We’re delighted you found your room comfortable and felt at home during your stay. Our team takes pride in providing a welcoming space, and your kind words mean a lot to us. Thank you for choosing Extended Stay America, and we look forward to your next visit.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Misael, We’re thrilled to know you had an excellent experience, and we genuinely appreciate your kind words. The team at Extended Stay America strives to make every guest feel at home, and we look forward to welcoming you back again.Sincerely,Hotel Management
3.0分
其他
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The floors in the room were very filthy upon arrival and the room was very stuffy/muggy feeling, even with the A/C running. The bathtub was also not very clean and there were some stains/spots on the white linens.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are very sorry that your accommodations did not meet your expectations, particularly regarding cleanliness and the overall comfort of the room. It’s disappointing to learn that these factors affected your stay. Your feedback is invaluable and will be shared with our team to help enhance the experience for future guests. We hope to welcome you again and provide a stay that is more comfortable and enjoyable.Sincerely,Hotel Management
2.0分
其他
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The room a.c. Out of order. Room had roaches.
Moved to another next toprevious room, also with roaches.
Told staff but was told to write the review id wished to write.
I’d sake f for manager she was t in house.
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酒店回复: Dear Guest, Thank you for taking the time to provide your feedback. We regret that aspects of your stay did not meet expectations. Your comments regarding the cooling system and cleanliness have been noted and shared with the appropriate teams for careful review. We also apologize if you felt unsupported while seeking assistance. Please be assured that your experience is important to us, and we value the opportunity to address concerns you may have. We hope to welcome you again and provide a more positive stay in the future.Sincerely,Hotel Management
2.0分
其他
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The bathroom was awful. The tile in the shower needs repair badly. The sink faucet was rusted bad. There were also bugs. Bed was very uncomfortable. And the air conditioner kept randomly shutting off. Also half the laundry machines were broken.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. It is truly disappointing that the condition of the facilities and the overall comfort of your accommodations did not meet expectations. We understand how important this issue is for a relaxing stay and regret that we fell short in this regard. Your comments have been shared with the appropriate team to ensure a better experience for future guests. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
1.0分
情侣出游
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The room smelled like cigarettes and there was blood stains on the bathroom wall and door. There was also a to do list written all over the fridge. It seemed like no one was ever working the front desk so we could bring these issues up. It was so frustrating that we adjusted our trip to leave a day earlier.
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酒店回复: Dear Guest,Thank you for bringing these concerns to our attention. We are truly disappointed to learn about the condition of your accommodation and the lack of support you experienced during your stay. This falls far below our standards, and we will share this with the appropriate teams to prevent similar occurrences. Your comfort and confidence in our property are important to us, and we regret that your plans were affected. We appreciate your candor, as it helps us make meaningful improvements, and we hope you will consider giving us another opportunity to provide the level of care you deserve.Sincerely,Hotel Management
1.0分
商务出差
We had cockroaches, place smelled like **** & was extremely dirty in the entry way, hallways, and room. We ended up needing to book a different room.
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酒店回复: Dear Guest,We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
5.0分
其他
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The place is definitely rough around the edges, but we had a fantastic stay. The property is safe and is in a great central location with a ton around. The overall hotel is run down and outdated, but our room was SPOTLESS. The bed was comfy, we had everything we needed. If you're looking for a high end, updated stay, this isn't it. But if you're looking for somewhere of value that is clean and a good place to sleep, this is an excellent choice.
2.0分
家庭亲子
Pet friendly yes, however the carpet in the hallway was disgusting. Smelled heavy of spices. Customers hanging out . Overall very sketchy environment
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your stay. We understand how the condition and atmosphere of the property can impact comfort, and we regret that your visit did not meet expectations. Cleanliness and guest safety are top priorities, and we will share your concerns about the carpet condition and overall environment with our housekeeping and management teams. Your comments are valuable in helping us identify areas for improvement. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a more comfortable and reassuring experience in the future.Sincerely,Hotel Management
4.0分
其他
Cristina was fabulous! She was friendly and, helpfully, very specific in sharing information.
舒适的房间
伟大的
The floors in the room were very filthy upon arrival and the room was very stuffy/muggy feeling, even with the A/C running. The bathtub was also not very clean and there were some stains/spots on the white linens.
The room a.c. Out of order. Room had roaches.
Moved to another next toprevious room, also with roaches.
Told staff but was told to write the review id wished to write.
I’d sake f for manager she was t in house.
The bathroom was awful. The tile in the shower needs repair badly. The sink faucet was rusted bad. There were also bugs. Bed was very uncomfortable. And the air conditioner kept randomly shutting off. Also half the laundry machines were broken.
The room smelled like cigarettes and there was blood stains on the bathroom wall and door. There was also a to do list written all over the fridge. It seemed like no one was ever working the front desk so we could bring these issues up. It was so frustrating that we adjusted our trip to leave a day earlier.
We had cockroaches, place smelled like **** & was extremely dirty in the entry way, hallways, and room. We ended up needing to book a different room.
The place is definitely rough around the edges, but we had a fantastic stay. The property is safe and is in a great central location with a ton around. The overall hotel is run down and outdated, but our room was SPOTLESS. The bed was comfy, we had everything we needed. If you're looking for a high end, updated stay, this isn't it. But if you're looking for somewhere of value that is clean and a good place to sleep, this is an excellent choice.
Pet friendly yes, however the carpet in the hallway was disgusting. Smelled heavy of spices. Customers hanging out . Overall very sketchy environment
Cristina was fabulous! She was friendly and, helpfully, very specific in sharing information.