The remote was seriously horrible. I had to aim 3 feet left of the TV to get it to work. Also, they were cheap on giving towels(1 wash cloth 1 hand towel). The room was very clean and spacious.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Gulf Shores. We are glad to hear that you found the room to be clean and spacious. However, we regret to learn that your stay was inconvenienced by the state of the remote you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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Room was okay. Smelled clean but didn’t look very clean. Grounds had lighting but was not very bright and a lot of areas very darkened. A little scary if you need to go outside to walk your pet.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulf Shores. We understand your room appeared clean on the surface but didn't quite meet your expectations upon closer inspection. We also regret to hear the exterior lighting was insufficient when walking your pet at night.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
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Staff was great. Very easy check in. Hopefully check out goes the same. Nice clean room. Plenty of lighting outside and quiet. Definitely would book here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gulf Shores. It's wonderful to hear that you enjoyed your stay with us! We're delighted the staff, smooth check-in, and clean room contributed positively to your experience. We appreciate your feedback on the quiet atmosphere and ample lighting as well.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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Great Stay
We travel extensively and have stayed at many hotels. We grabbed this room last minute on a holiday weekend. Honestly, I wasn’t expecting much, but this place was great. It’s super clean, roomy, not transient and a little tucked away. The owners take a lot of pride in their property and the price can’t be beat. The pool was clean, the room was one of the largest I’ve stayed in and housekeeping came every day to freshen room and change towels.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gulf Shores. It's fantastic that you appreciated the cleanliness, spaciousness, and quiet location of our hotel. We're also thrilled you noticed the pride we take in our property. We strive to provide excellent value and a comfortable experience for all our guests.Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day.If you'd like to help other travelers choose with confidence, we invite you to leave a review on Google. Here's how to do it:1. On your computer, sign in to Google Maps.2. Search for Red Roof Inn Gulf Shores.3. On the left-hand side, click "Write a review."4. Choose a star rating and share your comments.Thank you for choosing Red Roof and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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We stayed in room 115 there was roaches and ants. The tv would not shut off. The shower had no safety rubber it was very slick. If it was not 11pm and we drove 11 hours we would have left. We will never stay there again!
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酒店回复: Dear Valued Guest,We're sorry to hear about the multiple issues you experienced during your recent stay the Red Roof Inn Gulf Shores. The presence of roaches and ants, along with a malfunctioning TV and the condition of the shower, is completely unacceptable. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
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First room was flooded with water and the lady at the desk knew about it already and did nothing and kept trying to check people into that room. 2nd room we got smelt heavily like mold and it had an air humidifier in it that was apparently broke and started throwing out pieces of plastic. Also there were tweakers fighting in the parking lot for most of the night.
1.0分
家庭亲子
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I would say the floors hadn’t been cleaned in 8 months or more. My son spilt something so I wiped it up and my wipe was solid black. The whole places smelled like mold and mildew. They have had bedbugs at some point in time because the stains on the pillow cases and sheets showed that. They didn’t even have the decency to throw those away. The Wi-Fi didn’t work the entire time we were there. The staff at the front desk wasn’t friendly either. She gave me an attitude because I had to come back twice because my key stopped working. 0/10 do not recommend.
1.0分
情侣出游
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Disgusting. Bodily, bloody fluids on both bedspreads in the room as we entered. Management did not offer to move us in spite of plenty of rooms available. We slept in our clothes on to of the comforter.
Coffee in the lobby late to be made on both morning we were there.
Way overpriced for what it is. Do not stay here.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulf Shores. I am deeply sorry to hear about the unacceptable condition of your room upon arrival and the issues you experienced with the complimentary coffee. The condition of the bedspreads is absolutely appalling and falls far short of our standards for cleanliness and hygiene. Thank you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
4.0分
其他
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Just okay.
It was okay. The room was good for the price. We had to wait around 15 minutes for someone to come in to check us in to our room. He snatched things out of my hands and tossed them back. I didn’t love that. Overall, the stay was fine, however we won’t stay at this particular location again.
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酒店回复: Dear April,Thank you for sharing your experience at Red Roof Inn Gulf Shores. I am glad to hear the room met your expectations in terms of value. I sincerely apologize for the check-in experience you encountered. This is not the level of service we aim to provide. Your feedback is invaluable and we will be addressing these issues immediately to prevent recurrence. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
离Gulf Shore很近，整体干净卫生，床也很大。
The remote was seriously horrible. I had to aim 3 feet left of the TV to get it to work. Also, they were cheap on giving towels(1 wash cloth 1 hand towel). The room was very clean and spacious.
Room was okay. Smelled clean but didn’t look very clean. Grounds had lighting but was not very bright and a lot of areas very darkened. A little scary if you need to go outside to walk your pet.
Staff was great. Very easy check in. Hopefully check out goes the same. Nice clean room. Plenty of lighting outside and quiet. Definitely would book here again.
Great Stay
We travel extensively and have stayed at many hotels. We grabbed this room last minute on a holiday weekend. Honestly, I wasn’t expecting much, but this place was great. It’s super clean, roomy, not transient and a little tucked away. The owners take a lot of pride in their property and the price can’t be beat. The pool was clean, the room was one of the largest I’ve stayed in and housekeeping came every day to freshen room and change towels.
We stayed in room 115 there was roaches and ants. The tv would not shut off. The shower had no safety rubber it was very slick. If it was not 11pm and we drove 11 hours we would have left. We will never stay there again!
First room was flooded with water and the lady at the desk knew about it already and did nothing and kept trying to check people into that room. 2nd room we got smelt heavily like mold and it had an air humidifier in it that was apparently broke and started throwing out pieces of plastic. Also there were tweakers fighting in the parking lot for most of the night.
I would say the floors hadn’t been cleaned in 8 months or more. My son spilt something so I wiped it up and my wipe was solid black. The whole places smelled like mold and mildew. They have had bedbugs at some point in time because the stains on the pillow cases and sheets showed that. They didn’t even have the decency to throw those away. The Wi-Fi didn’t work the entire time we were there. The staff at the front desk wasn’t friendly either. She gave me an attitude because I had to come back twice because my key stopped working. 0/10 do not recommend.
Disgusting. Bodily, bloody fluids on both bedspreads in the room as we entered. Management did not offer to move us in spite of plenty of rooms available. We slept in our clothes on to of the comforter.
Coffee in the lobby late to be made on both morning we were there.
Way overpriced for what it is. Do not stay here.
Just okay.
It was okay. The room was good for the price. We had to wait around 15 minutes for someone to come in to check us in to our room. He snatched things out of my hands and tossed them back. I didn’t love that. Overall, the stay was fine, however we won’t stay at this particular location again.