酒店回复: Dear Julian,We sincerely apologize for the distressing experience you and your family faced. What you described does not meet the quality and comfort standards we strive to achieve. Your concerns will be shared with our team so that corrective action can be taken. Situations like this are taken very seriously, and your feedback plays a key role in helping us improve the condition and upkeep of our accommodations. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management

酒店回复: Dear Geraldine, Thank you for your thoughtful review and for highlighting the value we offer. We are glad to hear you enjoyed the room’s kitchen, comfortable sofa, and the safe, well-lit parking. We appreciate your understanding of the current limitations and your feedback about the service and the area. However, we do apologize for the pool being unavailable, and we are working to address this. Thank you again for sharing your experience, and we hope to welcome you back soon at Extended Stay America!Sincerely, Hotel Management

酒店回复: Dear Kelin,We sincerely apologize for the inconvenience you experienced and for the way your reservation was handled. It’s disappointing to know that we did not meet your expectations, and this is not the type of experience we want for our valued guests. Please be assured that your feedback is important to us, and we will address it with our team to enhance our room preparation and communication. Thank you for sharing your experience with us. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management

酒店回复: Dear Carlos,Thank you for the fantastic review of Extended Stay America. We're grateful for your kind remarks. It means a lot to know that your time with us was enjoyable. Our team works hard to provide a comfortable and inviting atmosphere, and it's rewarding to see that reflected in your stay. We look forward to having you back for another pleasant visit. Sincerely,Hotel Management

酒店回复: Dear Mary,We’re sorry you didn’t feel treated with the respect and kindness you deserve. That is never our intention, and we deeply regret if anything came across that way. We value all our guests and aim to always provide respectful and welcoming service. Your feedback is important to us, and we will work to ensure that every guest experience is positive and courteous. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing your feedback regarding your stay. We understand how important a fully equipped kitchen can be for a comfortable visit and regret any inconvenience caused by the additional cost for cookware and utensils. While certain amenities are offered through optional rentals or purchases, your comments help us explore ways to provide better options for future guests. We sincerely apologize for any frustration this may have caused and appreciate your insights. Your feedback is shared with our team as we continue to enhance the guest experience. We hope you will consider returning in the future so we can provide a more seamless and enjoyable stay.Sincerely,Hotel Management