酒店回复: Dear Peggy, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Guest Experience Team
1.0分
其他
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Outside of rooms were very nice for a BW. Inside the rooms was a different story. Rooms were VERY musty and smelled of mold. Room was obviously not cleaned as there were meatballs on the floor between the beds. The sink did not drain which made it tough to get ready.
Asked front desk in the AM as we were leaving for towels and for maint. to fix sink. Came back to room 12 hrs later and nothing was touched. Asked the front desk, and he said the person I asked earlier was the owner/maint guy. If he was still on site, he would send him to our room.
Obviously no show. I had to get additional towels and walk around room with shoes on entire stay. All 4 of us that stayed there now have a cough from the musty mold blowing out of the AC
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酒店回复: Thank you for bringing these matters to our attention. Your feedback helps us improve and provide a better experience for future guests. We’re truly sorry to hear about your experience and regret that we did not meet your expectations during your stay.
4.0分
家庭亲子
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The parking was not very good due to trucks parking across multiple lanes. The staff was very friendly and welcoming. The room smelled dingy/moldy and if you opened the window someone was looking straight you from an apartment complex directly out the window.
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酒店回复: Dear Brian, thank you for sharing your experience with us—we’re glad to hear that our staff made you feel welcomed, as friendly service is something we strive to provide every guest. However, we’re sorry to learn that parking challenges and the room’s atmosphere impacted your comfort. We’ll review parking guidelines to help ensure spaces are used more considerately and will look into improving ventilation and freshness in our rooms. For future stays, please don’t hesitate to request a different room location, as we’d be happy to accommodate when possible to provide you with more privacy and comfortBest Regards,Guest Experience Team
3.0分
其他
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My check-in was fantastic. The girl at the front desk was very personable and helpful. She got me right into a room. The room was clean, but there was a smell of deodorizer, and the room felt almost "wet". I considered asking to change rooms, but assumed all of the rooms on the first floor had the same issue after seeing a dehumidifier in the lobby.
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酒店回复: Dear Angela, thank you for sharing your experience. We’re thrilled to hear that our front desk team made your check-in smooth and welcoming. However, we do apologize for the noticeable deodorizer scent and the humid feel in your room; our team is actively reviewing our ventilation and dehumidification process to ensure a fresher, more comfortable stay. We hope to welcome you back soon for an even more enjoyable experience.Best Regards,Guest Experience Team
3.0分
商务出差
Fitted sheets kept coming loose. The bed foot was higher than the head. Bathroom Sheetrock showing thru in areas.
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酒店回复: Dear Roger, thank you for your feedback. We appreciate your feedback and apologize for the issues you experienced with the bed and bathroom; we’re addressing the sheet and mattress alignment concerns as well as repairing exposed sheetrock to ensure a more comfortable and well-maintained room for future guests. We hope you will give us another chance to restore your faith in our hotel and hospitality.Best Regards,Guest Experience Team
4.0分
其他
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I really liked this hotel and stay. When I entered the room, the TV was disconnected from signal and the toilet was stopped up, but the front desk resolved both issues immediately. The hotel, parking, and room was very nice. I enjoyed the nice breakfast as well. Overall, I would stay there again.
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酒店回复: Dear Michael, thank you for your feedback! We’re glad our team was able to promptly resolve the TV and toilet issues and that you enjoyed the room, parking, and breakfast. It’s wonderful to hear you had a positive overall experience, and we look forward to welcoming you back for another enjoyable stay.Best Regards,Guest Experience Team
4.0分
其他
Clean room in a good location near Oxford. Breakfast was just okay. They should include muffins.
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酒店回复: Dear Kenneth, thank you for your feedback. We’re glad you enjoyed the cleanliness and convenient location near Oxford. Thank you for your feedback on breakfast; we’ll consider your suggestion to include muffins as we continue to enhance our morning offerings for a more satisfying start to the day. Best Regards,Guest Experience Team
5.0分
其他
Pleasant stay
Very nice and genuinely friendly staff. check in was easy. comfortable room and decent breakfast. Would stay here again.
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酒店回复: Dear Leanetta, thank you for your wonderful feedback. We’re delighted you enjoyed our friendly staff, easy check-in, comfortable room, and breakfast, and we look forward to welcoming you back for another great stay!Best Regards,Guest Experience Team
5.0分
其他
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Could have been a 10
The only reason we gave a low rating on comfort is because the fitted sheet would not stay on the bed and would wad up under you. That was not very comfortable. Easy fix with NEW sheets!
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
一切都很干净整洁，没什么可抱怨的。
好的
Outside of rooms were very nice for a BW. Inside the rooms was a different story. Rooms were VERY musty and smelled of mold. Room was obviously not cleaned as there were meatballs on the floor between the beds. The sink did not drain which made it tough to get ready.
Asked front desk in the AM as we were leaving for towels and for maint. to fix sink. Came back to room 12 hrs later and nothing was touched. Asked the front desk, and he said the person I asked earlier was the owner/maint guy. If he was still on site, he would send him to our room.
Obviously no show. I had to get additional towels and walk around room with shoes on entire stay. All 4 of us that stayed there now have a cough from the musty mold blowing out of the AC
The parking was not very good due to trucks parking across multiple lanes. The staff was very friendly and welcoming. The room smelled dingy/moldy and if you opened the window someone was looking straight you from an apartment complex directly out the window.
My check-in was fantastic. The girl at the front desk was very personable and helpful. She got me right into a room. The room was clean, but there was a smell of deodorizer, and the room felt almost "wet". I considered asking to change rooms, but assumed all of the rooms on the first floor had the same issue after seeing a dehumidifier in the lobby.
Fitted sheets kept coming loose. The bed foot was higher than the head. Bathroom Sheetrock showing thru in areas.
I really liked this hotel and stay. When I entered the room, the TV was disconnected from signal and the toilet was stopped up, but the front desk resolved both issues immediately. The hotel, parking, and room was very nice. I enjoyed the nice breakfast as well. Overall, I would stay there again.
Clean room in a good location near Oxford. Breakfast was just okay. They should include muffins.
Pleasant stay
Very nice and genuinely friendly staff. check in was easy. comfortable room and decent breakfast. Would stay here again.
Could have been a 10
The only reason we gave a low rating on comfort is because the fitted sheet would not stay on the bed and would wad up under you. That was not very comfortable. Easy fix with NEW sheets!