Property had structural issues, ceiling detaching from wall. Dirty hallways and room outdated, bad beds. No hair dryer.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and the issues you encountered during your stay. Your comments are important to us, and we will be addressing the structural and cleanliness concerns with our maintenance and housekeeping teams immediately. We’re also reviewing our room amenities to ensure all essentials, such as hair dryers, are available. We truly appreciate your feedback as it helps us improve for future guests.
2.0分
朋友出游
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The room was clean…beds were comfortable. Both restrooms at pool area were FULL of poop and had not been cleaned in days!!! You couldn’t flush them! We didn’t dare use the pool or hot tub not knowing what condition they might be in!
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found your room clean and the beds comfortable. However, we sincerely apologize for the condition of the pool restrooms during your visit — that is absolutely not the standard we maintain. Your comments have been shared with our housekeeping and maintenance teams to ensure this issue is addressed immediately and does not happen again. We hope you’ll consider giving us another chance to provide you with the full positive experience you expected.
1.0分
家庭亲子
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Staff was friendly and willing to help. Property itself was rundown. I had ground floor room (110) that had cracked window, inoperable door lock, bathroom light didn’t work. The odors in hall and room were foul. I could detect the scent of cleaning agents though. The cleaning staff did their job, room was clean but there is so much wear and tear on this property that no amount of cleaning will help. It needs a major renovation.
酒店回复: Thank you for your review. I will share it with the staff.
1.0分
家庭亲子
This property was not worth the money I spent. It smelt like sewage and and was very outdated and dirty.
酒店回复: Thank you for your review.
2.0分
其他
We left the property the same moment that we checked in, room smelled like a mixture of mold n wet.
酒店回复: THANK YOU FOR YOUR REVIEW. I WILL SHARE IT WITH THE STAFF.
2.0分
情侣出游
The property was old, tired, loud. It appeared to be in the midst of a renovation but was not. An old property that is in desperate need of updating!
酒店回复: Thank you for your review.
3.0分
家庭亲子
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Stayed on the main floor. Our rooms bathroom was very small, the door nearly hit the front of the toilet when opening. To get out of it was tricky. The hallway and room smelled musty, im assuming from the pool being on the main level, and most likely lack of proper ventilation. The Ac unit worked, although it was noisy and kept kicking on and off through the night. This is a place to stay if your a construction worker working on the road and need an inexpensive place to crash.
酒店回复: Thank you for your review.
4.0分
家庭亲子
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Somewhat shady area, ran off some guys shining cell flashlights into cars. Great Mexican restaurant within walking distance. Room was clean and comfortable.
More lights in parking lot would be helpful.
酒店回复: Thank you for your review. I'll share it with the staff.
1.0分
家庭亲子
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Old rundown but surprisingly clean and comfortable beds.
Checked in everything was okay, went out for the evening, came back, couldn't get into our room, key card wouldn't work.
Also had brought back hot food which was not hot anymore by the time we got into our room.
Went to the front desk, which by the way is way at the front of the hotel, our room was way in the back in between a long Corridor and the pool area in the back building, attendant reprogrammed our keys, didn't work.
Went back to the front desk and the attendant said she would be up in a minute with the master key to let us in the room.
Attendant came up with the wrong keys had to go back across the whole hotel to get the right keys.
We thought it might be the battery in the door so we went back to the front desk and got a new battery, actually ended up getting several and several more trips to the front desk and that didn't fix it.
I am a smoker so I had to prop my door open if I wanted to go outside and smoke cuz I couldn't get back into my room for the rest of the night unless I want to walk all the way back to the front of the hotel to have the attendant let me in my room as the owner stated he would be in the morning to fix it.
Also the toilet ran constantly it was so loud and ran so much that we ended up turning the water off, then back on when we needed to use it.
Talked to the front desk at check out about the problems and they said sorry that's it!
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酒店回复: Thank you for your review. I'm sorry for all your problems. I will share this with the staff.
3.0分
情侣出游
Didn’t like that it smelled mildewy and like cigarette smoke. We also got locked out of our room and had no way not locking g room if we wanted back in!
Property had structural issues, ceiling detaching from wall. Dirty hallways and room outdated, bad beds. No hair dryer.
The room was clean…beds were comfortable. Both restrooms at pool area were FULL of poop and had not been cleaned in days!!! You couldn’t flush them! We didn’t dare use the pool or hot tub not knowing what condition they might be in!
Staff was friendly and willing to help. Property itself was rundown. I had ground floor room (110) that had cracked window, inoperable door lock, bathroom light didn’t work. The odors in hall and room were foul. I could detect the scent of cleaning agents though. The cleaning staff did their job, room was clean but there is so much wear and tear on this property that no amount of cleaning will help. It needs a major renovation.
This property was not worth the money I spent. It smelt like sewage and and was very outdated and dirty.
We left the property the same moment that we checked in, room smelled like a mixture of mold n wet.
The property was old, tired, loud. It appeared to be in the midst of a renovation but was not. An old property that is in desperate need of updating!
Stayed on the main floor. Our rooms bathroom was very small, the door nearly hit the front of the toilet when opening. To get out of it was tricky. The hallway and room smelled musty, im assuming from the pool being on the main level, and most likely lack of proper ventilation. The Ac unit worked, although it was noisy and kept kicking on and off through the night. This is a place to stay if your a construction worker working on the road and need an inexpensive place to crash.
Somewhat shady area, ran off some guys shining cell flashlights into cars. Great Mexican restaurant within walking distance. Room was clean and comfortable.
More lights in parking lot would be helpful.
Old rundown but surprisingly clean and comfortable beds.
Checked in everything was okay, went out for the evening, came back, couldn't get into our room, key card wouldn't work.
Also had brought back hot food which was not hot anymore by the time we got into our room.
Went to the front desk, which by the way is way at the front of the hotel, our room was way in the back in between a long Corridor and the pool area in the back building, attendant reprogrammed our keys, didn't work.
Went back to the front desk and the attendant said she would be up in a minute with the master key to let us in the room.
Attendant came up with the wrong keys had to go back across the whole hotel to get the right keys.
We thought it might be the battery in the door so we went back to the front desk and got a new battery, actually ended up getting several and several more trips to the front desk and that didn't fix it.
I am a smoker so I had to prop my door open if I wanted to go outside and smoke cuz I couldn't get back into my room for the rest of the night unless I want to walk all the way back to the front of the hotel to have the attendant let me in my room as the owner stated he would be in the morning to fix it.
Also the toilet ran constantly it was so loud and ran so much that we ended up turning the water off, then back on when we needed to use it.
Talked to the front desk at check out about the problems and they said sorry that's it!
Didn’t like that it smelled mildewy and like cigarette smoke. We also got locked out of our room and had no way not locking g room if we wanted back in!