酒店回复: Dear Guest,Thank you for the feedback! We're thrilled you had a great stay. We look forward to welcoming you again soon!Thank you,Quality Inn & Suites Morgan Hill Management
2.0分
其他
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Hotel has rats and there's rat poop along baseboards, spiderwens everywhere, and no sense on cleanliness, checked in on Monday 11/24 and trash was still on stairs when we checked out on Wednesday 11/26. Would not stay here again.
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酒店回复: Dear Robert,We sincerely apologize for the experience you described, as it does not reflect our standards. Cleanliness and guest comfort are our top priorities, and we take reports like this very seriously. Our team is currently investigating the issues mentioned and implementing corrective measures immediately. We would appreciate the chance to speak with you directly to learn more and make this right. We truly regret falling short and hope you’ll reconsider staying with us in the future.Sincerely,Quality Inn & Suites Morgan Hill Management
1.0分
其他
Everything was old, disgusting. Broken lamp, ripped curtains, moldy shower, phone had no cord, rugs stained. Would never stay here again.
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酒店回复: Dear Lea,Thank you for sharing your feedback. We apologize that your stay did not meet your expectations and that you encountered issues with the room’s condition. We take all guest comments seriously and will share your observations with our maintenance and housekeeping teams to ensure improvements are made.Sincerely,Quality Inn & Suites Morgan Hill Management
3.0分
其他
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Room was clean, bed comfortable and a/c worked fine. They are a little stingy with towels—especially hand towels and wash cloths, which I expected from previous reviews. I did request at check in extra towels—which only housekeeping had access to—and I never got, even after a call down to front desk from the room. Hallways did smell like hotel used to allow smoking, but room was ok. I did stay during week vs weekend, but overall a decent stay for the price.
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酒店回复: Dear Tanya,We’re glad to hear your room was clean and comfortable, and that the A/C worked well. We apologize for the inconvenience with the extra towels and for any hallway odor you noticed. Your comments help us understand where we can improve, and we’ll review these points with our team to ensure better follow-through. We’re pleased you still found value in your stay and hope to welcome you back with an even better experience.Sincerely,Quality Inn & Suites Morgan Hill Management
2.0分
其他
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We stayed a night for a soccer game which was nice to have fields across street. Its a 2 star, classic, you get what you pay for.
The good: beds were nice and comfortable. Sheets clean and Pillows were nice. Thats what we were there for so it worked out great.
The bad: carpets and hallways have an old smell. TV's too small for room while watching TV. Bathroom shower was old and shower knob fell off and exposed wall near shower spout. Provided only 1 towel in the bathroom. Ive read this from other reviews too. Pick up additional towels from front desk at check-in.
Grounds: The pool was open and went for a swim. It was cold. Hot tub was not in working order.
For the price it worked out for a night.
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酒店回复: Dear Sean,We’re glad you enjoyed the comfortable beds and clean linens, and that our location near the soccer fields was convenient for your stay. We apologize for the maintenance and amenity issues you encountered and appreciate your suggestions about the towels and facilities. Your comments have been shared with our team to help us improve. We’re pleased the stay met your needs overall and hope to provide an even better experience next time.Sincerely,Quality Inn & Suites Morgan Hill Management
1.0分
家庭亲子
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It was gross. Felt like a motel that people live in. Half a roll of toilet paper. No extra, no Kleenex.Just an empty bin for it. The inside lock was broken off. Holes in the wall patched with toilet paper. Someone’s used shampoo bottle in the shower. Had a little single cup coffee maker but no cup. One plastic water cup.
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酒店回复: Dear Diane,We’re very sorry to hear about your experience. What you described is far from the standards we aim to maintain. We appreciate you bringing these issues to our attention and will be addressing them immediately with our housekeeping and maintenance teams. Your comfort and safety are important to us, and we hope you’ll consider giving us another chance to provide the quality stay you deserve.Sincerely,Quality Inn & Suites Morgan Hill Management
1.0分
其他
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Hotel is located in a great area. Although our stay was “peaceful” there were a few things that were upsetting. For instance, we didn’t have a working toilet and although we asked for someone to come check it out, no one came. With a family and little ones, it was frustrating! Going upstairs from the side door looks a little dirty and outdated. But it was nothing too crazy. Sliding door in rooms are locked so can’t open them. Ac worked great!
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酒店回复: Dear Mark,We’re glad to know you enjoyed the peaceful atmosphere and that the AC worked well. However, we sincerely apologize for the inconvenience with the toilet and the condition of the side entrance area. Your comfort is important to us, and we’ll address these concerns with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your feedback and hope to provide a smoother stay next time.Sincerely,Quality Inn & Suites Morgan Hill Management
酒店非常差，连门窗都锁不上，而且外人可以随意进去酒店，安全比较差
感觉还可以
我们住了五天，他们从来没打扫过我们的房子，甚至连毛巾都没换过。前台服务太差，而且只有一个客房服务员。所以他们才不提供清洁服务。
伟大的
Hotel has rats and there's rat poop along baseboards, spiderwens everywhere, and no sense on cleanliness, checked in on Monday 11/24 and trash was still on stairs when we checked out on Wednesday 11/26. Would not stay here again.
Everything was old, disgusting. Broken lamp, ripped curtains, moldy shower, phone had no cord, rugs stained. Would never stay here again.
Room was clean, bed comfortable and a/c worked fine. They are a little stingy with towels—especially hand towels and wash cloths, which I expected from previous reviews. I did request at check in extra towels—which only housekeeping had access to—and I never got, even after a call down to front desk from the room. Hallways did smell like hotel used to allow smoking, but room was ok. I did stay during week vs weekend, but overall a decent stay for the price.
We stayed a night for a soccer game which was nice to have fields across street. Its a 2 star, classic, you get what you pay for.
The good: beds were nice and comfortable. Sheets clean and Pillows were nice. Thats what we were there for so it worked out great.
The bad: carpets and hallways have an old smell. TV's too small for room while watching TV. Bathroom shower was old and shower knob fell off and exposed wall near shower spout. Provided only 1 towel in the bathroom. Ive read this from other reviews too. Pick up additional towels from front desk at check-in.
Grounds: The pool was open and went for a swim. It was cold. Hot tub was not in working order.
For the price it worked out for a night.
It was gross. Felt like a motel that people live in. Half a roll of toilet paper. No extra, no Kleenex.Just an empty bin for it. The inside lock was broken off. Holes in the wall patched with toilet paper. Someone’s used shampoo bottle in the shower. Had a little single cup coffee maker but no cup. One plastic water cup.
Hotel is located in a great area. Although our stay was “peaceful” there were a few things that were upsetting. For instance, we didn’t have a working toilet and although we asked for someone to come check it out, no one came. With a family and little ones, it was frustrating! Going upstairs from the side door looks a little dirty and outdated. But it was nothing too crazy. Sliding door in rooms are locked so can’t open them. Ac worked great!