酒店回复: Dear Songshandongyi,Thank you very much for sharing your wonderful feedback.We’re delighted to hear that you enjoyed the immersive Arabian charm of our hotel, the tranquil gardens, and the beautiful beachfront setting. It’s great to know that your stay was enhanced by the spacious room and the stunning ocean views. We sincerely appreciate your kind words about our front desk team. We are happy to hear that the room change and late check-out were handled promptly and made your stay more comfortable. Your recognition will certainly be shared with them. Thank you also for your understanding regarding the breakfast offerings during Ramadan. We’re pleased that you found the ingredients fresh and the team attentive and professional.Although the hotel carries its history with pride, we are glad you felt it was well-maintained and welcoming. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon.Warm regards,Sebastian ThomasGeneral Manager

酒店回复: Dear Valued guest,Thank you for sharing your feedback with us.We’re truly sorry to hear that your experience did not meet your expectations. Your comments regarding the room condition, beach cleanliness, and overall value are very concerning, and we sincerely apologize for the disappointment caused. Please know that this is not the standard we strive to uphold. We take your feedback seriously and will review these issues with our team immediately to ensure improvements are made. If you’re willing, we would appreciate the opportunity to speak with you directly and make things right. Thank you again for bringing this to our attention. We hope to have the chance to restore your confidence in us in the future.Warm regards,Sebastian ThomasGeneral Manager

酒店回复: Dear Valued guests,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the excellent service and the pleasant environment of our hotel. It’s especially heartwarming to know that our team made you feel welcomed with their warm and friendly hospitality.Your kind words mean a great deal to us, and we look forward to having the pleasure of welcoming you back for another enjoyable stay.Warm regards,Sebastian ThomasGeneral Manager

酒店回复: Dear Valued Guests,Thank you sincerely for taking the time to share your detailed feedback with us. We truly appreciate your observations, and we are grateful for the opportunity to learn from your experience. We are pleased to know you enjoyed the seaside promenade and the convenience of having many dining options nearby. At the same time, we are sorry for any inconvenience caused by transportation arrangements and the limitations you encountered with voice calls on the hotel Wi‑Fi. Your comments are very helpful, and we will certainly review them with our team to see how we can enhance comfort and ease for our guests. Your insights mean a great deal to us, and we are committed to continuously improving to provide an experience that feels seamless, welcoming, and worthy of your expectations. We hope to have the pleasure of welcoming you back again and ensuring your next stay is even more enjoyable.Warm regards,Sebastian ThomasGeneral Manager

酒店回复: Dear Valued Guests,Thank you very much for sharing your feedback with us. While we understand that some areas of the hotel reflect its age, we’re glad to know you enjoyed the spacious rooms, professional service, and the plentiful breakfast. We truly appreciate your acknowledgment of our team’s efforts to keep dishes replenished promptly, especially during Ramadan. Your comments mean a lot to us and help us continue improving the experience for all our guests. We hope to welcome you back again soon.Warm regards,Sebastian ThomasGeneral Manager