酒店回复: Hello Elliot,Thank you for your feedback. We value all guest experiences and strive to improve continuously. If you have specific concerns you'd like to discuss directly, please reach out to our management team. Your insights are important to us as we aim to enhance our services in the future.
1.0分
情侣出游
原文
翻译提供方：Google
不
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酒店回复: Hello Elii, We appreciate your feedback and regret that your experience did not meet your expectations. We take all guest comments seriously and will address this matter internally. Our team strives to provide a comfortable stay for all guests. Thank you for bringing this to our attention.
1.0分
其他
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Nothing was working in the room. Water was drilling down. Bed wasn’t made a room wasn’t cleaned. I don’t sleep in the room and feel like I need to get a refund.
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酒店回复: Hello Abdoul,Thank you for sharing your feedback. We take all guest concerns seriously and appreciate your input regarding your experience with the room conditions and cleanliness. We encourage you to reach out to our management team directly to discuss your situation further. Your comments will help us assess areas for improvement in our services and hospitality.
5.0分
其他
Good for price.
Just stayed for about eight hours; but suited my purpose-comfortable bed, decent TV, inexpensive.
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酒店回复: Hello Steven, Thank you for sharing your feedback! We're glad to hear that you found the bed comfortable and enjoyed the amenities during your brief stay. Your comments are appreciated, and we hope to welcome you back for a longer visit in the future to experience more of what we have to offer. Safe travels ahead!
4.0分
家庭亲子
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did not like the way room layout. tv could have been front of sofa. very little room at foot of bed, because of cabinet with fridge , micro and tv there.also no ice bucket or cups in room. had good coffee in office.
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酒店回复: Hello macon,Thank you for your feedback regarding the room layout and amenities. We appreciate your observations about the TV placement and space around the bed. Your comments help us understand our guests' preferences better. We're glad to hear you enjoyed the coffee in the office. Your insights will be taken into account for future improvements to enhance the experience for all of our guests.
2.0分
其他
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There was one staff member that was very nice and helpful I asked for a accable room I'm disabled and I have mobility issues I was okay without it but they put us all the way down the end it was very far from the pool and office for me to walk when I asked to move rooms they said they didn't have anything else.I was very disappointed the house keeping staff was rude and didn't bring me anything until I complained to the front desk .there was one nice man that drove my daughter and I to the room and when I complained he even brought everything I needed to the room.
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酒店回复: Hello Valerie, Thank you for sharing your feedback about your stay. We’re glad to hear you received assistance from a staff member who went above and beyond to help you. We prioritize accessibility and are always looking to improve our guest experience. Your comments regarding housekeeping and the challenges you faced with room location are appreciated and will be reviewed with the team as we strive for exceptional service. We value your input and hope you'll consider us again in the future.
1.0分
其他
Very rude. They only care about money they don't care one bit about human beings and their circumstances.
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酒店回复: Hello David, We appreciate you sharing your experience and understand how important it is to feel valued as a guest. Your feedback will be taken into account as we strive to improve our services. We hope your future travels are more fulfilling and enjoyable, and we wish you the best in your upcoming journeys.
3.0分
其他
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I was stranded due to weather, and had to wait till next day for my flight. Due to two other events going on in the area, most hotels were booked (or $600+). Found this hotel about 20 min from airport. The room was clean.
The first room offered was occupied. In the next room offered, the A/C unit was disassembled in the room. This was the last room available that was non-smoking. I was told by the attendant that there was a smoking room available but it was known to have roaches. The attendant did try calling to the hotels next door to see if there was availability, but everything was booked. With no other hotels in the area available I stayed in the room with no A/C for the night.
Thankfully I had added travel insurance to this stay, which I would recommend. You may have a great experience, I just had a lot of things working against me this one night.
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酒店回复: Hello Twana,Thank you for sharing your experience with us. We understand the frustration of unexpected travel disruptions, and we appreciate your feedback regarding the room conditions. Our team strives to provide a welcoming environment for our guests, and it's disappointing to learn that your stay did not meet your expectations. We value your recommendation for travel insurance and hope your future travels will be smoother and more enjoyable. Your feedback is important to us as we aim to improve every aspect of our service.
3.0分
其他
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Place was ok but i booked the room at 12pm but would not let me check in until ater 3pm had to wait in my car , they did not have a problem taking my money 12pm dont know why i had to wait so long to ckeck in , if check out is at 11am u should be able to check in at least 12pm.
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酒店回复: Hello Roger, Thank you for sharing your feedback regarding your recent experience. We understand that waiting for your room to be ready can be frustrating, especially after a long journey. Check-in times are often set to ensure that rooms are adequately prepared for incoming guests. We appreciate your insights and hope to welcome you back in the future for a more seamless experience.
酒店回复: Hello Shawn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
没有意见
不
Nothing was working in the room. Water was drilling down. Bed wasn’t made a room wasn’t cleaned. I don’t sleep in the room and feel like I need to get a refund.
Good for price.
Just stayed for about eight hours; but suited my purpose-comfortable bed, decent TV, inexpensive.
did not like the way room layout. tv could have been front of sofa. very little room at foot of bed, because of cabinet with fridge , micro and tv there.also no ice bucket or cups in room. had good coffee in office.
There was one staff member that was very nice and helpful I asked for a accable room I'm disabled and I have mobility issues I was okay without it but they put us all the way down the end it was very far from the pool and office for me to walk when I asked to move rooms they said they didn't have anything else.I was very disappointed the house keeping staff was rude and didn't bring me anything until I complained to the front desk .there was one nice man that drove my daughter and I to the room and when I complained he even brought everything I needed to the room.
Very rude. They only care about money they don't care one bit about human beings and their circumstances.
I was stranded due to weather, and had to wait till next day for my flight. Due to two other events going on in the area, most hotels were booked (or $600+). Found this hotel about 20 min from airport. The room was clean.
The first room offered was occupied. In the next room offered, the A/C unit was disassembled in the room. This was the last room available that was non-smoking. I was told by the attendant that there was a smoking room available but it was known to have roaches. The attendant did try calling to the hotels next door to see if there was availability, but everything was booked. With no other hotels in the area available I stayed in the room with no A/C for the night.
Thankfully I had added travel insurance to this stay, which I would recommend. You may have a great experience, I just had a lot of things working against me this one night.
Place was ok but i booked the room at 12pm but would not let me check in until ater 3pm had to wait in my car , they did not have a problem taking my money 12pm dont know why i had to wait so long to ckeck in , if check out is at 11am u should be able to check in at least 12pm.
Burned bathrooms, bullet holes, broken cars, and I’m pretty sure bug infested.