Outlet next to bed doesn’t work, machines in gym doesn’t work. Breakfast was only cereal on Thursday. Hot breakfast only in the weekend and still didn’t look appealing
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear about the maintenance concerns you experienced. The outlet located between the beds is connected to the main light switch at the entrance, which can cause it to appear non-functional if the switch is turned off. We did not receive any reports of this during your stay, but we would have been happy to assist.Regarding the gym equipment, we’ll have our team inspect the machines to ensure everything is functioning properly. As for breakfast, our weekday service is continental, with hot items offered on weekends. I understand this may not have aligned with what you were expecting, and we appreciate your comments as we continue reviewing our offerings.Thank you for taking the time to share your experience.
2.0分
其他
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Lobby and hallways had a really funky smell that lingered in my hair until I got home and took a shower. The hot items on the breakfast bar were luke warm and tasteless. Staff was friendly, but the building needs a lot of love.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay. The odor you mentioned and the condition of the lobby and hallways are definitely not the standards we aim to uphold, and we appreciate you bringing this to our attention so we can address it promptly.We also apologize that the hot breakfast items were not served at the proper temperature or quality—your comments will be shared with our team to ensure improvements are made.On a positive note, we’re glad to hear our staff was friendly, and we’ll make sure they know their efforts were appreciated. We truly value your honesty and hope you’ll consider giving us another chance to provide a much better experience in the future.
4.0分
其他
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They room was clean. We didn't realize there was no microwave in the room. Strange setup for electronics. We weren't informed it was based on a switch right as you entrr the room.Otherwlise very pleasant stay.
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酒店回复: Thank you for sharing your feedback and for the 8/10 rating! We’re glad to hear that you found the room clean and that you had an overall pleasant stay.We apologize for the confusion regarding the microwave and the room’s electrical setup. We understand how this could be inconvenient, and we appreciate you bringing it to our attention. We’ll make sure our team provides clearer information to future guests.If you choose to stay with us again, please don’t hesitate to let us know if there’s anything we can do to make your visit even more comfortable. We hope to welcome you back soon!
1.0分
其他
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My husband and I stayed for a two night stay. For two nights, the housekeeping staff only left us two wash cloths, one bath towel and one hand towel. When we requested a second set of towels and washcloths for our second night, the night manager informed us that in order to get another set for the following morning, we would have to bring our dirty laundry to the front desk and retrieve clean towels and washcloths. This is not acceptable, when paying for a hotel room, you do expect expect enough clean towels and washcloths for your stay, rather it be two nights or four nights. We were told that this is a Wyndham Policy and Procedure and for that reason we will no longer book at a Wyndham Hotel, ever!!
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酒店回复: Thank you for sharing this feedback. I’m very sorry that the situation with towels left you feeling dissatisfied during what should have been a comfortable stay.To clarify, our rooms are initially set with four bath towels, four washcloths, one hand towel, and a bath mat for a standard stay. For multiple-night visits, fresh linens are always available upon request at the front desk.We also follow Wyndham’s “Green” program, which focuses on reducing water and energy use. As part of that initiative, used towels are not automatically replaced unless requested — many guests prefer to reuse them during their stay. However, guests are always welcome to exchange linens at any time if more are needed, and this should be handled promptly and with care.I apologize if the process was not communicated clearly or if it caused frustration. Your comfort is a priority, and we appreciate you letting us know so we can ensure this is handled better moving forward. If you decide to stay with us again, we would be grateful for the opportunity to provide a noticeably improved experience.
3.0分
情侣出游
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Room was fine. Telephone we were told had a glitch that kept the red message light blinking so we had to unplug it. WiFi we could connect to but internet was not available. TV kept bringing up a connect to WiFi message that would always pop up.
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酒店回复: Thank you for sharing your experience. I’m glad to hear the room met your needs, but I’m very sorry for the inconvenience caused by the phone, Wi-Fi, and TV issues during your stay. We appreciate you letting us know so we can review the concerns you encountered. Thank you again for staying with us, and we hope to have the opportunity to provide a smoother visit in the future.
5.0分
家庭亲子
Great service, comfortable rooms, great location for the price and breakfast is ok as well for the price
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酒店回复: Thank you so much for the wonderful rating and kind words! We’re happy to hear you enjoyed our service, your room, and our location. We appreciate you choosing to stay with us and hope to welcome you back again soon!
4.0分
其他
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Hotel is under renovation. Front desk attendant was nice, room was clean and very comfortable. King bed and linens/covers were very good. Good water pressure and very quick hot water. Very limited and basic breakfast options on the "buffet" but that is normal for this time of year with few guests. I like the location and stay often when in the area.
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酒店回复: Thank you for your kind review and for continuing to stay with us when you’re in the area. We’re pleased to hear that you enjoyed the comfort of your room, the quality of the bedding, and the great water pressure. It’s also wonderful to know that our front desk team made a positive impression.Just to clarify, our hotel is not currently undergoing renovations, but we are continually working behind the scenes to maintain and improve the property for our guests. We appreciate your feedback regarding breakfast as we explore ways to enhance that experience.We look forward to welcoming you back again soon!
4.0分
情侣出游
Room was very spacious but the bathroom is tiny and there is no shelving in the shower, so everything must sit on the shower floor.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that you found the room spacious and comfortable. We appreciate your feedback regarding the shower space and storage — we understand how important convenience is during a stay. Your comments will be shared with our team as we continue making improvements. We hope to welcome you back again soon for an even better visit.
5.0分
情侣出游
Good place to stay. Good staff and good breakfast selection. Wish there were more gluten free options but other than that not bad. My husband enjoyed it.
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酒店回复: Thank you so much for your wonderful review and perfect ratings! We’re thrilled to hear that you enjoyed your stay, found our team welcoming, and appreciated the breakfast selection. Your feedback regarding additional gluten-free options is greatly appreciated and will be shared with our management team as we continue working to enhance offerings for all guests. We’re delighted your husband had a great experience as well, and we hope to welcome you both back again soon!
设施和员工一如既往地优秀。这已经不是我第一次入住了，也绝不会是最后一次。离Water Country和Busch Gardens非常近，而且Target就在街对面，非常方便。5/5
Outlet next to bed doesn’t work, machines in gym doesn’t work. Breakfast was only cereal on Thursday. Hot breakfast only in the weekend and still didn’t look appealing
Lobby and hallways had a really funky smell that lingered in my hair until I got home and took a shower. The hot items on the breakfast bar were luke warm and tasteless. Staff was friendly, but the building needs a lot of love.
They room was clean. We didn't realize there was no microwave in the room. Strange setup for electronics. We weren't informed it was based on a switch right as you entrr the room.Otherwlise very pleasant stay.
My husband and I stayed for a two night stay. For two nights, the housekeeping staff only left us two wash cloths, one bath towel and one hand towel. When we requested a second set of towels and washcloths for our second night, the night manager informed us that in order to get another set for the following morning, we would have to bring our dirty laundry to the front desk and retrieve clean towels and washcloths. This is not acceptable, when paying for a hotel room, you do expect expect enough clean towels and washcloths for your stay, rather it be two nights or four nights. We were told that this is a Wyndham Policy and Procedure and for that reason we will no longer book at a Wyndham Hotel, ever!!
Room was fine. Telephone we were told had a glitch that kept the red message light blinking so we had to unplug it. WiFi we could connect to but internet was not available. TV kept bringing up a connect to WiFi message that would always pop up.
Great service, comfortable rooms, great location for the price and breakfast is ok as well for the price
Hotel is under renovation. Front desk attendant was nice, room was clean and very comfortable. King bed and linens/covers were very good. Good water pressure and very quick hot water. Very limited and basic breakfast options on the "buffet" but that is normal for this time of year with few guests. I like the location and stay often when in the area.
Room was very spacious but the bathroom is tiny and there is no shelving in the shower, so everything must sit on the shower floor.
Good place to stay. Good staff and good breakfast selection. Wish there were more gluten free options but other than that not bad. My husband enjoyed it.