酒店回复: Dear Larry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Williamsburg. We sincerely appreciate your comments and are happy to hear you were satisfied with the bed. However, we're very sorry if you were dissatisfied with the cleanliness of the room and that the management did not allow you to charge your battery.I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,JoeRed Roof ManagementRediResponse Specialist
酒店回复: Dear Nydea, Thank you for taking the time to tell us about your experience at the Red Roof Inn Williamsburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JonathanRed Roof Management RediResponse Specialist
1.0分
情侣出游
原文
翻译提供方：Google
浴室脏得要命。马桶底部的边角似乎从来没人清洗过。水龙头和淋浴间也似乎从来没人清洗过。
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酒店回复: Dear Marilyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Williamsburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean bathroom and faucet. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
房间非常脏，没有打扫干净。冰箱里还有前一位住客留下的食物。
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酒店回复: Dear Austin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Williamsburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, the leftovers in the fridge and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
2.0分
其他
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Rooms were very rundown. Our first room had no heat. Our second room had no shampoo or tissues. The bathtub drained slowly, and the toilet was hard to flush. The door hardware was rusted. The towels were small and scratchy. I barely missed being hit with a bundle of dirty linens thrown off the second floor balcony by a maid. We had no maid service in our room during our stay. The beds were comfortable, and the room was quiet.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback at Red Roof Inn Williamsburg. I am genuinely sorry to hear that your experience was fell short of your expectations due to the state of the rooms and the amenities during your stay. While I am pleased you found the beds comfortable and the room quiet, I understand how frustrating it must have been.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
5.0分
其他
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Great hotel
Great stay as always. We come to this red roof Inn all the time when going to Williamsburg. The only reason I gave it a four out of five for the comfort was because the mattress needs replaced. Otherwise we were very happy.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Williamsburg. We greatly appreciate your loyalty and for choosing our property during your trips to Williamsburg. We're glad you were happy overall, and we acknowledge your feedback regarding the mattress comfort.Here at Red Roof, we're committed to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
位置不错，但酒店维护得不太好。一楼的房间有烟味，卫生间马桶上有头发，我猜肯定没打扫干净。房间没有翻新过。床上有污渍。总之，我不会再住在这里了。幸好，多亏了*******，我当天晚上就退房了，而且他们还退款了。
路过这里是个不错的选择
房间干净宽敞，有很多地方可以充电。早餐不错，种类丰富。不过，我们的吹风机坏了，而且酒店确实有点老旧了。尤其是浴室，看起来有点破旧。不过总的来说，这是一次不错的体验。
你不可能指望在这里体验五星级酒店的待遇。房间很干净，工作人员也非常友好。无需支付宠物费，而且对宠物过敏的客人也非常照顾。住宿体验很棒。房间很干净
地板很脏。床还可以。外面的设施维护得不太好。
酒店管理层不允许我们给船用电池充电。酒店外面有插座。我们愿意为额外的用电支付费用。提前两天退房。
糟糕透了。
房间不干净。电话上到处都是灰尘。浴缸里和浴室里都有头发。被子上也有污渍。不过夜班员工人超级好。
肮脏
参观过的家庭房不干净，床单上有明显的污渍，床单不干净，似乎用过，没有更换过，明显有车库，房间里没有肥皂
浴室脏得要命。马桶底部的边角似乎从来没人清洗过。水龙头和淋浴间也似乎从来没人清洗过。
房间非常脏，没有打扫干净。冰箱里还有前一位住客留下的食物。
Rooms were very rundown. Our first room had no heat. Our second room had no shampoo or tissues. The bathtub drained slowly, and the toilet was hard to flush. The door hardware was rusted. The towels were small and scratchy. I barely missed being hit with a bundle of dirty linens thrown off the second floor balcony by a maid. We had no maid service in our room during our stay. The beds were comfortable, and the room was quiet.
Great hotel
Great stay as always. We come to this red roof Inn all the time when going to Williamsburg. The only reason I gave it a four out of five for the comfort was because the mattress needs replaced. Otherwise we were very happy.