Wonderful view of the beach from the balcony. Very spacious room. Very comfortable beds. They also provide beach towels. The listing says that beach umbrellas and chairs are available. Which is true, however, they use an independent company where you can rent these items, as well as surf lessons, paddle boards, etc. Great experience overall.
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酒店回复: Dear Valued Guest,We’re so pleased to know you enjoyed your stay at Four Points by Sheraton Jacksonville Beachfront and loved the beach views from your balcony. It’s great to hear your room was comfortable and that our beach towel service and nearby rental options added to your experience. Thank you for your feedback and recommendation — we hope to have the pleasure of hosting you again soon!Best regards,Ofelia BushGeneral Manager
5.0分
情侣出游
Staff always friendly, welcoming and helpful. Love that beach access is so easy for sunrise and moon rise walks.
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酒店回复: Dear Jeanne, It was a pleasure reading your wonderful review of Four Points by Sheraton Jacksonville Beachfront. We are delighted to know that our exceptional staff delivered the warm, welcoming service that our guests expect and deserve. We also want to thank you for highlighting our wonderful beachfront location, providing easy access to enjoy the beautiful sunrises or late-night walks one the beach. We hope you will stay with us again soon for another memorable visit soon. Best regards, Ofelia Bush General Manager
3.0分
其他
Hotel did not have the amenities I had hoped for. Limited dining options. High price for beach chairs and umbrellas. A dated hotel that got a facelift.
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酒店回复: Dear Christina, Thank you for choosing to stay with us and for sharing your feedback. We are deeply disappointed to learn that our amenities and dining options did not meet your expectations. We will be utilizing your feedback as we continue to evaluate our services to enhance our guest experience and as we plan for any future upgrades to our hotel. We hope to have the pleasure of your company again so that we may provide the exceptional stay you expect and deserve. Best regards, Ofelia Bush General Manager
2.0分
商务出差
The property is pricey for how tired it is. However, the staff is incredibly nice and accommodating
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酒店回复: Dear Emily, We appreciate you taking the time to share your feedback with us. It was a pleasure reading your kind remarks regarding our staff, highlighting their warm, friendly service; however, we are deeply disappointed to know that our hotel did not meet your expectations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future. Best regards, Ofelia Bush General Manager
1.0分
其他
The person at the front desk was dismissive and cold. I was charged an extra $50 for amenities that they didn’t have and I did not use.
5.0分
情侣出游
Staff, as always, was helpful, friendly and engaging. Great room with a view. Love walking on the beach and watching surfers at sunrise
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酒店回复: Dear Jeanne, Your review truly brightened our day. It is wonderful to hear that our staff once again provided the helpful and friendly service you have come to expect. Knowing that our team contributed to making your stay enjoyable means a great deal to us. We are delighted you enjoyed your room with a view and took advantage of our beachfront location. A sunrise stroll along the sand and watching surfers on the waves is such a special way to start the morning, and we are glad you were able to experience it. Thank you for sharing your thoughtful feedback. We look forward to welcoming you back to Four Points by Sheraton Jacksonville Beachfront for many more memorable stays. Best regards, Ofelia Bush General Manager
5.0分
其他
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Would stay here again
The hotel is on the beach which makes the location very enjoyable. Many restaurants and stores within walking distance and so is the pier. The hotel is pet friendly.
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酒店回复: Dear Rolando, Thank you for including us in your travel plans, and we are delighted to know that you enjoyed your stay with us. Having the beach right outside our doors certainly makes for a relaxing and memorable experience, and we are glad you were able to take full advantage of the convenient location with nearby restaurants, shops, and the pier all within easy walking distance. It is also wonderful to hear that our pet-friendly accommodations made your visit even more enjoyable. We understand that pets are family too, and we are always happy to welcome them. Thank you for sharing your kind words. We look forward to welcoming you back to Four Points by Sheraton Jacksonville Beachfront for another refreshing stay. Best regards, Ofelia Bush General Manager
5.0分
其他
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Wonderful location!
Our overall experience was excellent. Wonderful location - right on the beach! Our room was very spacious with ocean views. Staff very friendly. We had breakfast there on out last morning - Yolanda was our waitress for breakfast and she was outstanding! The only criticism is that the pool is very small and there were very few umbrellas - not enough for every lounge bed. Also, we had to ask for our room to be cleaned/made up. Otherwise, a great hotel. We would stay there again.
3.0分
其他
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Ocean view was great. Bed was comfortable. Second lock on patio broke-actually didn’t exist, couch had moldy smell, roaches in bathroom. Breakfast was what most hotels had for free. We ate breakfast at a local restaurant.It was very good at half the cost.
2.0分
其他
Overpriced
Hotel was nice but service was a joke and what I paid, total disappointment.
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酒店回复: Dear Eric, We are grateful for you taking the time to share your feedback with us. While we are delighted to know that you enjoyed our hotel as a whole, we are deeply disappointed to learn that the level of service that your received from our team did not meet your expectations. We will be reviewing your comments with our team to better determine what went wrong and ensure we are providing every guest with the warm, exceptional, and attentive service that you deserve. We hope to have the opportunity to welcome you again and demonstrate our dedication to hospitality. Best regards, Ofelia Bush General Manager
Wonderful view of the beach from the balcony. Very spacious room. Very comfortable beds. They also provide beach towels. The listing says that beach umbrellas and chairs are available. Which is true, however, they use an independent company where you can rent these items, as well as surf lessons, paddle boards, etc. Great experience overall.
Staff always friendly, welcoming and helpful. Love that beach access is so easy for sunrise and moon rise walks.
Hotel did not have the amenities I had hoped for. Limited dining options. High price for beach chairs and umbrellas. A dated hotel that got a facelift.
The property is pricey for how tired it is. However, the staff is incredibly nice and accommodating
The person at the front desk was dismissive and cold. I was charged an extra $50 for amenities that they didn’t have and I did not use.
Staff, as always, was helpful, friendly and engaging. Great room with a view. Love walking on the beach and watching surfers at sunrise
Would stay here again
The hotel is on the beach which makes the location very enjoyable. Many restaurants and stores within walking distance and so is the pier. The hotel is pet friendly.
Wonderful location!
Our overall experience was excellent. Wonderful location - right on the beach! Our room was very spacious with ocean views. Staff very friendly. We had breakfast there on out last morning - Yolanda was our waitress for breakfast and she was outstanding! The only criticism is that the pool is very small and there were very few umbrellas - not enough for every lounge bed. Also, we had to ask for our room to be cleaned/made up. Otherwise, a great hotel. We would stay there again.
Ocean view was great. Bed was comfortable. Second lock on patio broke-actually didn’t exist, couch had moldy smell, roaches in bathroom. Breakfast was what most hotels had for free. We ate breakfast at a local restaurant.It was very good at half the cost.
Overpriced
Hotel was nice but service was a joke and what I paid, total disappointment.