Still haven’t heard back from management. I want a refund for this appalling experience!!
点评来源 Trip.com
5.0分
朋友出游
原文
翻译提供方：Google
- 清洁度
- 停车位充足
- 性价比极佳
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酒店回复: Dear Guest,Thank you for your perfect rating. We are delighted to hear you appreciated the cleanliness, ample parking, and great value we offer. Your positive feedback means a lot to us, and we look forward to welcoming you again for another excellent stay.Sincerely,Hotel Manager
3.0分
情侣出游
原文
翻译提供方：Google
好的
5.0分
家庭亲子
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My partner and our dogs were in search of a cozy spot to rest before heading to visit our parents in Tri-Cities, and we found the perfect place! It was not only charming but also budget-friendly, making our stay even better.
And to top it off, there was a delightful bakery called Blackbird right next door. We enjoyed sipping on freshly brewed coffee and savoring delicious donuts—such a fantastic way to fuel up before hitting the road again!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Near Motor Speedway.Your feedback about Your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Jayantibhai PatelEcono Lodge Near Motor Speedway
3.0分
家庭亲子
Decent room. Decent place to sleep. Advertises continental breakfast but there was none
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酒店回复: Dear Guest,Thank you for your feedback. We are pleased that you found the room comfortable for your stay. We apologize for the inconvenience regarding the breakfast and will review our offerings to ensure guests have a more consistent experience in the future.Sincerely,Hotel Manager
1.0分
其他
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The shower curtain was dirty as well as hair was left in the tub and on the shampoo/conditioner dispenser. Dirty hand towels. The ac makes a loud popping noise. The beds are hard as a rock. Outside smelt of burning rubber. When checking in the guy mumbled under his breath over me asking him a question. We will not be staying again.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are glad you chose to stay, and we appreciate your feedback as it helps us improve.We sincerely apologize for the cleanliness issues in the bathroom, uncomfortable bedding, noise from the AC, and the unpleasant experience during check-in. This is not the standard we aim to provide, and your comments have been shared with our team for immediate improvement to ensure better service and comfort for future stays.Sincerely,Hotel Manager
5.0分
情侣出游
Nice property with convenient location. The staff is friendly & accommodating. Would definitely recommend this property & location.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Near Motor Speedway.Your feedback about Your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Jayantibhai PatelEcono Lodge Near Motor Speedway
4.0分
情侣出游
Enjoyed the stay. But the room wasnt what the pictures showing that it looked like but was a great cheap place and close to everything.
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酒店回复: Dear Guest,Thank you for your feedback and for giving us an 8 out of 10 rating. We are glad you enjoyed your stay and found the location convenient and affordable. We appreciate your comments regarding the room and will strive to provide more accurate representations in the future.Sincerely,Hotel Manager
2.0分
朋友出游
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When I booked this property I read a review of 7 out of 10 stars. I struggle to find how the 7 was achieved. Our check in was seamless as the front desk employee was wonderful. Other than that, it was a pretty rough stay. The room reeked of cigarette smoke, floors felt sticky, and there were stains on our towels and washcloths. The toilet did not flush, but the manager did repair it, and we waited til close to 8 am this morning, and never had access to the coffee that was promised. We completely overpaid for this room as we were in town for an event at Bristol Motor speedway, but if you’re paying colossally more, you should have nicer amenities.
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酒店回复: Dear Guest,Thank you for recognizing our front desk team. We sincerely apologize for the concerns you encountered, including smoke odor, cleanliness issues, the toilet problem, and lack of promised amenities. Your feedback is valuable, and we will work to improve our standards and provide a more comfortable stay in the future.Sincerely,Hotel Manager
太棒了
这简直是家蟑螂旅馆！千万别住。早上我在地板上发现了一只死蟑螂，还看到床垫上有污渍。前一晚因为房间灯光太暗，根本没看清。我入住的时候，工作人员在早餐室睡着了，我按了铃都没把他吵醒。退房时我要求退款，前台却跟我争辩说会告诉清洁人员。我都要退房了，打扫房间对我来说有什么用？
Still haven’t heard back from management. I want a refund for this appalling experience!!
- 清洁度
- 停车位充足
- 性价比极佳
好的
My partner and our dogs were in search of a cozy spot to rest before heading to visit our parents in Tri-Cities, and we found the perfect place! It was not only charming but also budget-friendly, making our stay even better.
And to top it off, there was a delightful bakery called Blackbird right next door. We enjoyed sipping on freshly brewed coffee and savoring delicious donuts—such a fantastic way to fuel up before hitting the road again!
Decent room. Decent place to sleep. Advertises continental breakfast but there was none
The shower curtain was dirty as well as hair was left in the tub and on the shampoo/conditioner dispenser. Dirty hand towels. The ac makes a loud popping noise. The beds are hard as a rock. Outside smelt of burning rubber. When checking in the guy mumbled under his breath over me asking him a question. We will not be staying again.
Nice property with convenient location. The staff is friendly & accommodating. Would definitely recommend this property & location.
Enjoyed the stay. But the room wasnt what the pictures showing that it looked like but was a great cheap place and close to everything.
When I booked this property I read a review of 7 out of 10 stars. I struggle to find how the 7 was achieved. Our check in was seamless as the front desk employee was wonderful. Other than that, it was a pretty rough stay. The room reeked of cigarette smoke, floors felt sticky, and there were stains on our towels and washcloths. The toilet did not flush, but the manager did repair it, and we waited til close to 8 am this morning, and never had access to the coffee that was promised. We completely overpaid for this room as we were in town for an event at Bristol Motor speedway, but if you’re paying colossally more, you should have nicer amenities.