酒店回复: Gracias Paola, por tomarse el tiempo para escribir una reseña de su estadía en el Red Roof Inn & Suites Middletown - Franklin. Nos esforzamos por brindar a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver que no lo logramos con su visita. Acepte nuestras disculpas por el problema que tuvo con la limpieza de la habitación. En su próxima estadía en RedRoof, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Atentamente,onielGestión de techo rojoEspecialista en RediResponse
1.0分
情侣出游
Was trying to cancel due to an emergency and no one could get a hold of anyone not even the booking agent
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you detailed regarding your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
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Meh
I had talked to a person on a laptop to sign in which I think is very impression. There is a person that is in the hotel area sheets, head bad things and disgusting these hoes in the door looks like it needs to get fixed up.the pool was in good shape though
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin. Please accept our sincerest apologies for the issue that you may have encountered with the door and pool. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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Not a bad visit
Overall, the visit was good on July 26-27. The check in and check out at the Kiosk was ok, but at times it seemed a hard to hear the staff. Both Jeremy and Mia were awesome, they were both polite and didn't mind repeating themselves. The rooms were clean and quiet. Parking was a little tight for big vehicles.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Middletown - Franklin. We are so glad to hear that overall you had a good visit, and that you found the rooms clean and quiet. I appreciate your feedback regarding the kiosk check-in and check-out process, and the audibility of our staff, which we will address. We are especially pleased to hear your kind words about Jeremy and Mia; I will make sure they are recognized for their excellent service. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
1.0分
其他
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NEVER AGAIN!
I went to check in to be told they canceled one of my rooms. We finally got into a room and it was FILTHY!!!! The shower had no soap to wash your hands let alone shower with, 1 towel for a room of 4 adults!! The shower head had water running down the inside of the wall. The jacuzzi tub was BLACK around the jets. Looked like had not been cleaned in YEARS!! Turned the jets on and there was BLACK CHUNKS OF MOLD CAME OUT!!!! I attempted to go to sleep only to be woken up multiple thinking I had something crawling on me, just to wake up in the morning with bites on my legs! I will NEVER AGAIN IN MY LIFE STAY HERE! It was the WORST stay I have ever had!!
3.0分
家庭亲子
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Red Roof Inn & Suites Middletown - Franklin is not the best motel, it’s not the worst. The room was large and fairly clean and not too expensive and the staff was friendly so if that’s what you’re looking for then this is the place. A remote human in a robot iPad screen checks you in but if anything goes wrong there is an actual human onsite.
The lobby and stairwell smell of cigarettes and slight mold, there is no elevator and we could never get on their wifi but as I said, we were just looking for a large, inexpensive room with two beds to throw our things in and sleep at night so Red Roof Inn worked for our needs.
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酒店回复: Dear Jim,Thank you for your balanced review of Red Roof Inn & Suites Middletown - Franklin. We appreciate you acknowledging the spaciousness and cleanliness of the room, the affordability, and the friendliness of our staff. We regret to hear about your experience with the lobby and stairwell odors, the lack of an elevator, and the issues you encountered with the Wi-Fi. We will be working to improve our guest services and amenities. We're glad the room met your basic needs for a place to sleep and store your belongings. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
4.0分
其他
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My friend and I had a good stay...The pool was salt water. We didn't get a Continental breakfast and the coffee they did offer was barely warm...But we would stay again.
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酒店回复: Dear Rebekah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Middletown - Franklin. I'm glad you and your friend enjoyed your overall stay. I regret to hear that the saltwater pool wasn't to your liking and that our coffee failed to meet expectations. We're continually working to improve our offerings and will definitely address the coffee temperature. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
这不是我第一次住这家酒店了。我刚进门的时候，前台就有一位绅士在等着迎接我们，不像大多数酒店需要等半天才有人来帮忙。我隔壁的住客有点吵，于是我下楼到前台，那位绅士很快就解决了问题，态度也很好。我住了三天，当时没有免打扰牌挂在门上，所以我告诉夜班清洁阿姨不用打扫我的房间。结果这是个错误，她态度很差很不友好。不知怎么回事她没听懂，房间还是被打扫了，虽然这不是什么大事，但她处理这件事的方式浪费了员工的时间和资源。
出色地
没有任何
污垢、瘟疫
Was trying to cancel due to an emergency and no one could get a hold of anyone not even the booking agent
Meh
I had talked to a person on a laptop to sign in which I think is very impression. There is a person that is in the hotel area sheets, head bad things and disgusting these hoes in the door looks like it needs to get fixed up.the pool was in good shape though
Not a bad visit
Overall, the visit was good on July 26-27. The check in and check out at the Kiosk was ok, but at times it seemed a hard to hear the staff. Both Jeremy and Mia were awesome, they were both polite and didn't mind repeating themselves. The rooms were clean and quiet. Parking was a little tight for big vehicles.
NEVER AGAIN!
I went to check in to be told they canceled one of my rooms. We finally got into a room and it was FILTHY!!!! The shower had no soap to wash your hands let alone shower with, 1 towel for a room of 4 adults!! The shower head had water running down the inside of the wall. The jacuzzi tub was BLACK around the jets. Looked like had not been cleaned in YEARS!! Turned the jets on and there was BLACK CHUNKS OF MOLD CAME OUT!!!! I attempted to go to sleep only to be woken up multiple thinking I had something crawling on me, just to wake up in the morning with bites on my legs! I will NEVER AGAIN IN MY LIFE STAY HERE! It was the WORST stay I have ever had!!
Red Roof Inn & Suites Middletown - Franklin is not the best motel, it’s not the worst. The room was large and fairly clean and not too expensive and the staff was friendly so if that’s what you’re looking for then this is the place. A remote human in a robot iPad screen checks you in but if anything goes wrong there is an actual human onsite.
The lobby and stairwell smell of cigarettes and slight mold, there is no elevator and we could never get on their wifi but as I said, we were just looking for a large, inexpensive room with two beds to throw our things in and sleep at night so Red Roof Inn worked for our needs.
My friend and I had a good stay...The pool was salt water. We didn't get a Continental breakfast and the coffee they did offer was barely warm...But we would stay again.