I have stayed at this hotel previously during the summer and had a fine experience. However, my most recent stay during a winter snowstorm was extremely disappointing. Because severe weather was expected, I chose to stay locally so I could safely get to work the next day. I reserved a room for two nights and requested a first-floor room. I was told that because I was a single occupant, I had to be placed on the second floor. This required using an exterior metal staircase during an ice storm, which felt unsafe. Upon entering the room, it was only a few degrees warmer than outside. The room temperature felt to be in the 25–30°F range. After more than two hours, the room remained very cold. I ended up sleeping in my winter coat and sleeping bag. I would have requested a room change or checked out early, but I was not feeling well and did not have the energy to move all my belongings. The next morning, the room had warmed slightly but was still very cold. The shower took approximately 15 minutes to reach a lukewarm temperature, and getting out of the shower into such a cold room was extremely uncomfortable. When I informed management of these issues at checkout, there was no meaningful response—only vague acknowledgments without concern or resolution. Overall, this stay added stress rather than providing shelter during dangerous weather conditions. Based on this experience, I do not plan to stay here again.
I have stayed at this hotel previously during the summer and had a fine experience. However, my most recent stay during a winter snowstorm was extremely disappointing. Because severe weather was expected, I chose to stay locally so I could safely get to work the next day. I reserved a room for two nights and requested a first-floor room. I was told that because I was a single occupant, I had to be placed on the second floor. This required using an exterior metal staircase during an ice storm, which felt unsafe. Upon entering the room, it was only a few degrees warmer than outside. The room temperature felt to be in the 25–30°F range. After more than two hours, the room remained very cold. I ended up sleeping in my winter coat and sleeping bag. I would have requested a room change or checked out early, but I was not feeling well and did not have the energy to move all my belongings. The next morning, the room had warmed slightly but was still very cold. The shower took approximately 15 minutes to reach a lukewarm temperature, and getting out of the shower into such a cold room was extremely uncomfortable. When I informed management of these issues at checkout, there was no meaningful response—only vague acknowledgments without concern or resolution. Overall, this stay added stress rather than providing shelter during dangerous weather conditions. Based on this experience, I do not plan to stay here again.