酒店回复: Hello Oscar,We are disappointed to hear about your experience with our check-out staff. We take all guest feedback seriously and will address this matter with the team. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused during your stay. Thank you for bringing this to our attention.
2.0分
其他
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Not a bad property. I just didn't like when I was getting ready to ask for an iron they tried to call their self charging me $20 because I booked it online. Never heard of such a thing where they try to charge you $20 and I said something and then luckily I didn't have to pay. They said they had to check how the room looked and basically making sure I didn't break nothing which I didn't it I was the only one in the hotel room no one else n it was the only one decently priced for me for one night because everything in Bowling Green was booked or why too high uggh but o well!
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酒店回复: Hello Cory, Thank you for sharing your feedback. We're glad to hear you found our property appealing and that you were able to stay with us during a busy time. We appreciate your input about the iron policy, as it helps us understand our guests' perspectives better. We strive to provide a comfortable experience for our guests, and your comments will be taken into consideration moving forward. If you have further thoughts or need assistance, please reach out to our management team directly.
5.0分
情侣出游
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continental breakfast saved $$$ we would have spent at cracker barrel. Which, is nice if you don't care to spend the money... cereal, coffee, bagel, juice, toast was fine for us
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酒店回复: Hello Michelle,Thank you for sharing your experience regarding the continental breakfast. We're glad to hear it met your needs and helped you save some money. Our team aims to provide a convenient start to your day, and it's great to know you enjoyed the variety offered. We appreciate your feedback, and hope to welcome you back in the future for another pleasant stay.
3.0分
其他
Room was okay. Staff were rude and not helpful. Refused to add paid guests to my room count and hung up on ******* rep when they called to assist.
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酒店回复: Hello Trevas,Thank you for your feedback. We appreciate hearing from our guests, as it helps us understand their experiences. We encourage you to reach out to our management team directly to discuss your concerns, as they can provide the appropriate attention to your situation. Your comments regarding staff interactions are important, and we will certainly take them into consideration for future training.
4.0分
商务出差
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Alright for the cost
I booked using one of those discount sites and wasn't disappointed. Check-in was easy and when I told the clerk I had two new knees he gave me a handicapped room on the first floor. I got in the room and it was already at a comfortable level. There was a micro fridge, hair drier and normal toiletries, no coffee, although there was coffee in the lobby. There was WiFi and cable. The shower was great and the bed was comfortable. There was a continental breakfast in the morning.
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酒店回复: Hello James,Thank you for sharing your experience! We're glad to hear that check-in was smooth and that you found the accommodations comfortable, especially with the amenities provided. It’s wonderful to know that you enjoyed the shower and bed, as well as the continental breakfast. Your feedback regarding coffee in the room has been noted, and we appreciate your insights. We hope to welcome you back in the future for another pleasant stay.
5.0分
其他
For the price it was great! Would have no issue staying again for a quick trip
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酒店回复: Hello Lindsay, Thank you for your feedback! We're glad to hear that you found value in your stay and that you would consider returning for another quick trip. Your insights are important to us, and we hope your next visit will be even more enjoyable. Safe travels!
5.0分
商务出差
I've got maximum low price among other choices here.
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酒店回复: Hello Sergey, Thank you for your feedback about the pricing. We strive to provide competitive rates to our guests and appreciate your recognition of our value. We hope you found other aspects of your stay satisfactory and that you consider us again for your future travels. Your insights are valuable as we continually work to enhance our guest experience.
5.0分
其他
NICE HOTEL
Nice stay as always. Good and clean.
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酒店回复: Hello Christy,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found everything to be good and clean. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant experience in the future!
2.0分
其他
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Glad it was cheap
We booked a non smoking room room smelled like smoke and burn holes in comforters and ash tray on table shower had long hair in it and cleaning rag on shower rod room was outdated in appearance breakfast they offered was every limited glad it was included ran out of french vanilla creamer they a 2 slices of white bread for toast and offer mini blueberry muffins that came in a 2 pack they cut the package open left package on it wasnt very professional or showed that they cared just my opinion
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酒店回复: Hello reuben, I'm sorry to hear about the issues you encountered during your stay. Your feedback is valuable and will be shared with the relevant teams for further review. We strive to provide a comfortable environment for all our guests and regret that we fell short on this occasion. Please feel free to contact our management team to discuss your experience in more detail.
5.0分
其他
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Make a few changes please.
Usually we enjoy our stay. We stay here all the time, if it's not available we change our plans. However, I'm not sure if there's new management, but it went from no incidental to 20 in cash, to 50 in cash. We asked for the 1st floor and they said they were sold out but we were the only ones there for 2 days... literally the only cars except ours was the workers. I'm a choice member and usually i can get a noon checkout, with this stay the agent was dead set on 30 minutes. We just went ahead and left at checkout. When it was time for towels, we gave them the dirty ones and the guy gave us a floor mat and a bath towel. We'll stay again because we do like it. But they might need to add the incidental charge changes on the website. Retrain housekeeping. And lose the attitude when something is questioned. When i questioned the incidental charge recent change, i was told if i didn't like it i could stay somewhere else. I just wanted to know why it keeps changing, i didn't have a problem paying, but i was short because of the unexpected change. Kindness goes a long way.
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酒店回复: Hello Sadie D,We value your loyalty and feedback; we strive to provide a consistent experience. Our policies may occasionally be adjusted, yet we regret any inconvenience caused. We will address your concerns internally for improvement and appreciate your understanding as we enhance our services. Your insights are truly valuable to us as we work to meet guest expectations.
退房经理是一个充满敌意的工作人员，甚至使用不恰当的言语，真的非常粗鲁。
Not a bad property. I just didn't like when I was getting ready to ask for an iron they tried to call their self charging me $20 because I booked it online. Never heard of such a thing where they try to charge you $20 and I said something and then luckily I didn't have to pay. They said they had to check how the room looked and basically making sure I didn't break nothing which I didn't it I was the only one in the hotel room no one else n it was the only one decently priced for me for one night because everything in Bowling Green was booked or why too high uggh but o well!
continental breakfast saved $$$ we would have spent at cracker barrel. Which, is nice if you don't care to spend the money... cereal, coffee, bagel, juice, toast was fine for us
Room was okay. Staff were rude and not helpful. Refused to add paid guests to my room count and hung up on ******* rep when they called to assist.
Alright for the cost
I booked using one of those discount sites and wasn't disappointed. Check-in was easy and when I told the clerk I had two new knees he gave me a handicapped room on the first floor. I got in the room and it was already at a comfortable level. There was a micro fridge, hair drier and normal toiletries, no coffee, although there was coffee in the lobby. There was WiFi and cable. The shower was great and the bed was comfortable. There was a continental breakfast in the morning.
For the price it was great! Would have no issue staying again for a quick trip
I've got maximum low price among other choices here.
NICE HOTEL
Nice stay as always. Good and clean.
Glad it was cheap
We booked a non smoking room room smelled like smoke and burn holes in comforters and ash tray on table shower had long hair in it and cleaning rag on shower rod room was outdated in appearance breakfast they offered was every limited glad it was included ran out of french vanilla creamer they a 2 slices of white bread for toast and offer mini blueberry muffins that came in a 2 pack they cut the package open left package on it wasnt very professional or showed that they cared just my opinion
Make a few changes please.
Usually we enjoy our stay. We stay here all the time, if it's not available we change our plans. However, I'm not sure if there's new management, but it went from no incidental to 20 in cash, to 50 in cash. We asked for the 1st floor and they said they were sold out but we were the only ones there for 2 days... literally the only cars except ours was the workers. I'm a choice member and usually i can get a noon checkout, with this stay the agent was dead set on 30 minutes. We just went ahead and left at checkout. When it was time for towels, we gave them the dirty ones and the guy gave us a floor mat and a bath towel. We'll stay again because we do like it. But they might need to add the incidental charge changes on the website. Retrain housekeeping. And lose the attitude when something is questioned. When i questioned the incidental charge recent change, i was told if i didn't like it i could stay somewhere else. I just wanted to know why it keeps changing, i didn't have a problem paying, but i was short because of the unexpected change. Kindness goes a long way.