酒店回复: Dear Travis ,Thank you for your rating. We are glad you gave us a chance and appreciate your feedback. While it seems there is room for improvement, we hope to welcome you back and provide an even better experience next time.Sincerely, Hotel Manager
2.0分
情侣出游
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New ownership is not a plus. I have stayed here several times in the past decade and been satisfied each time.
Property is not up to past standards.
Dining area was not clean.
Room was not clean and looked like it hadn't been vacuumed or dusted in a looong time.
Bedding and towels were clean but coffee maker and microwave were not.
Brought issues to staff's attention and they had room cleaned.
Unfortunately, cleaning doesn't get rid of bugs and I here were bugs.
Cannot recommend.
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酒店回复: Dear Guest,We appreciate your detailed feedback and the time you took to share your experience. It is disappointing to hear that your recent stay did not reflect the standards you have known in the past. Our team has reviewed your comments carefully and addressed the cleanliness and maintenance concerns with staff to ensure improvements. We truly value your loyalty over the years and hope to restore your confidence in a future visit.Sincerely, Hotel Manager
3.0分
其他
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Air conditioning was good. It was nice looking inside mostly, but too many noticeably unkept things. Outside of the building unkept. Breakfast area was not the cleanest. Mattress was cheap-ish. Service could have been friendlier.
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酒店回复: Dear Mary ,Thank you for your feedback and rating. We are glad the air conditioning worked well and that you found the interior pleasant. We appreciate your helpful notes about upkeep, cleanliness, and service, which will be reviewed with our team. Your input is valuable, and we hope to provide a better stay next time.Sincerely, Hotel Manager
1.0分
朋友出游
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Our first room had mold grown on the night stand; along with old food on the floor with ants crawling on it. It also had a crumpled tissue under the bed. When we let them know staff tried to tell us a new room wasn’t possible. We stated that we had a 2 year old who does not need to be sleeping in a room in that state especially with mold. They then give us a second room only to discover there is blood on the sheets of the bed and toenail clippings on the floor. The lights didn’t work either in that room. The staff again tried to tell us a new room couldn’t be given to us we stated it is unsafe to allow a guest to sleep in a bed with someone else’s blood on the bed. They then took us to a third room and we again find bugs and the lights don’t work the carpet is ripped up and there is more blood on the door frame. We had taken pictures and videos of this as evidence. Also as im bent over the night stand the staff is on FaceTime with an unknown person and flips the camera to show my butt to whoever is on the call with them. My friend caught him and we demanded to speak to a manager. They stated we would have to wait until 12:30 the next day to speak with them due to manager going to other properties first. We stated this is an important issue that needs to be addressed and still told us the manger won’t come to speak with us earlier than that. Staff was very rude and also kept trying to interrupt us as we are extremely tired and frustrated. All taking place between 8:00pm-2:00am
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酒店回复: Dear Breanne ,Thank you for sharing your detailed experience. We are deeply concerned and sincerely sorry to hear about the unacceptable conditions and interactions you encountered. This falls far below the standards we strive to provide. Your feedback will be taken seriously and reviewed with our leadership team to ensure corrective action is taken immediately.Sincerely, Hotel Manager
2.0分
家庭亲子
I was promised 2 queen beds and a jacuzzi tub, but got 2 full beds and a regular tub. plus there where ants in the room.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your comments regarding room details and cleanliness. Your concerns will be reviewed with our housekeeping and front desk teams to ensure room assignments match reservations and that pest control measures are reinforced for a more comfortable stay.Sincerely, Hotel Manager
1.0分
其他
Staff was very unprofessional. Toilet was clogged in my room and couldn’t find staff to help
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酒店回复: Dear albert ,Thank you for choosing to stay with us and for sharing your experience. We understand your concerns regarding staff interaction and the restroom issue, and this has been noted with our teams. We look forward to welcoming you again.Sincerely, Hotel Manager
1.0分
其他
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Not a place I would stay!!
Room was dirty I asked them to clean it the next day that still was not clean they did not vacuum the carpet they did not sweep the floors it was horrible I WILL NEVER STAY HERE AGAIN!!!
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酒店回复: Dear Mitsye ,Thank you for sharing your feedback. We note your concerns regarding room cleanliness and housekeeping for review with our teams. Guest comfort and proper upkeep are important to us, and we invite you to visit our hotel once again.Sincerely, Hotel Manager
3.0分
商务出差
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Requested a room on the east side of the building because the afternoon sun is very hot and bright but was told no other rooms were available.
Tile floors were greasy, air conditioner was very noisy, lighting is room was poor.
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酒店回复: Dear Guest,Thank you for providing detailed feedback regarding your room preferences and experience. Comfort and guest satisfaction are important priorities, and your input about room location, flooring condition, air conditioning noise, and lighting helps identify areas for attention. Understanding these aspects allows us to enhance the overall environment and better accommodate individual needs. Your perspective is valuable as we strive to maintain a welcoming and comfortable atmosphere for all guests throughout their stay.Sincerely, Hotel Manager.
4.0分
其他
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Quiet & Comfortable
Bed was very comfortable and it was quiet. We slept well. Free breakfast and great location if playing at the SportsPlex as only a 2 minute drive away.
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酒店回复: Dear Guest,Thank you for providing detailed feedback. It is wonderful to hear that you found your stay quiet and restful, with a comfortable bed contributing to a good night’s sleep. We are pleased that our complimentary breakfast and convenient location near the SportsPlex added to your positive experience. Providing a peaceful retreat with easy access to local activities is a priority. We look forward to welcoming you back for another enjoyable visit that supports both relaxation and your active pursuits.Sincerely, Hotel Manager.
5.0分
情侣出游
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This was a great property.Very clean breakfast was good.Coffee was good.People had stuff.Looking nice rooms were nice and clean.Enjoyed my stay eight forty six a m on september eleventh two thousand and one
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酒店回复: Dear Guest,Thank you for highlighting the cleanliness and quality of our property, breakfast, and coffee. We take pride in maintaining a welcoming atmosphere and comfortable rooms for our guests. Your mention of the memorable date adds a thoughtful reflection to your stay, reminding us of the importance of providing a positive experience during every visit. We are glad you enjoyed your time here and look forward to welcoming you back for another exceptional stay.Sincerely, Hotel Manager.
好的
New ownership is not a plus. I have stayed here several times in the past decade and been satisfied each time.
Property is not up to past standards.
Dining area was not clean.
Room was not clean and looked like it hadn't been vacuumed or dusted in a looong time.
Bedding and towels were clean but coffee maker and microwave were not.
Brought issues to staff's attention and they had room cleaned.
Unfortunately, cleaning doesn't get rid of bugs and I here were bugs.
Cannot recommend.
Air conditioning was good. It was nice looking inside mostly, but too many noticeably unkept things. Outside of the building unkept. Breakfast area was not the cleanest. Mattress was cheap-ish. Service could have been friendlier.
Our first room had mold grown on the night stand; along with old food on the floor with ants crawling on it. It also had a crumpled tissue under the bed. When we let them know staff tried to tell us a new room wasn’t possible. We stated that we had a 2 year old who does not need to be sleeping in a room in that state especially with mold. They then give us a second room only to discover there is blood on the sheets of the bed and toenail clippings on the floor. The lights didn’t work either in that room. The staff again tried to tell us a new room couldn’t be given to us we stated it is unsafe to allow a guest to sleep in a bed with someone else’s blood on the bed. They then took us to a third room and we again find bugs and the lights don’t work the carpet is ripped up and there is more blood on the door frame. We had taken pictures and videos of this as evidence. Also as im bent over the night stand the staff is on FaceTime with an unknown person and flips the camera to show my butt to whoever is on the call with them. My friend caught him and we demanded to speak to a manager. They stated we would have to wait until 12:30 the next day to speak with them due to manager going to other properties first. We stated this is an important issue that needs to be addressed and still told us the manger won’t come to speak with us earlier than that. Staff was very rude and also kept trying to interrupt us as we are extremely tired and frustrated. All taking place between 8:00pm-2:00am
I was promised 2 queen beds and a jacuzzi tub, but got 2 full beds and a regular tub. plus there where ants in the room.
Staff was very unprofessional. Toilet was clogged in my room and couldn’t find staff to help
Not a place I would stay!!
Room was dirty I asked them to clean it the next day that still was not clean they did not vacuum the carpet they did not sweep the floors it was horrible I WILL NEVER STAY HERE AGAIN!!!
Requested a room on the east side of the building because the afternoon sun is very hot and bright but was told no other rooms were available.
Tile floors were greasy, air conditioner was very noisy, lighting is room was poor.
Quiet & Comfortable
Bed was very comfortable and it was quiet. We slept well. Free breakfast and great location if playing at the SportsPlex as only a 2 minute drive away.
This was a great property.Very clean breakfast was good.Coffee was good.People had stuff.Looking nice rooms were nice and clean.Enjoyed my stay eight forty six a m on september eleventh two thousand and one