酒店回复: Dear Marcus,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Marion, VA. I'm so glad you found our hotel to be a great place for your short term stays. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Sheets and pillow cases were dirty or stained. Bed seemed to be thrown together. Large room though.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, VA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the sheets and the state of the bed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
4.0分
其他
Friendly check in, spacious and comfortable room. Convenient to highway and good dining choices
1.0分
其他
We asked for non smoking room. We tried two rooms and they both reeked of smoke
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Marion, VA. We are saddened to know that you were unhappy with your stay due to the smell you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
The staff and the rooms are great. Everyone is so very helpful and the rokms are amazing.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Marion, VA. Knowing that you found our staff helpful and the rooms amazing brings us immense satisfaction. Our team works hard to ensure every guest feels welcomed and comfortable.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
商务出差
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Generally clean room with hot running water and a really cold AC right beside a railroad tracks and off of the main road. So somewhat noisy, but can’t complain for the price. It was good.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Marion, VA. We're glad to hear that you found the room generally clean and appreciated the hot water and cold AC. We also understand your comments regarding the noise from the nearby railroad tracks and location. We value your business and want to ensure your complete satisfaction. Thank you for choosing Red Roof. We look forward to having you visit with us again in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
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Dirty
Luckily i knew what i was getting into because of the reviews. The only plus was there was no bugs. The sheets are all stained. Im not sure our room was even cleaned. There was a used soap and toilet paper in the bathroom. So we didnt even get a full toilet paper roll. The floor was nasty. You could not walk barefoot with out them turning black. This used to be our families go too years ago. The new owner is cheap and wont replace anything. He has let the place go to crap and should quit advertising a pool even has it on the sign. Hasnt had a wormibg pool in atleast 3 years. We will plan better and avoid this place next year.
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酒店回复: Dear Kristy,Thank you for taking the time to share your experience at Red Roof Inn Marion, VA. I am truly sorry to hear about your disappointing experience. I understand your frustration regarding the cleanliness of your room not meeting your expectations, the stained sheets, and the bathroom conditions. This is definitely not the experience we want our guests to have.We are addressing this issue with our staff to reinforce our standards. Thank you for choosing Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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We knew it wasn’t going to be top shelf but wanted to stay in Marion and were booking last minute. Pool empty, no hot water, homeless encampment in abandoned motel building in same parking lot. Wasn’t overly filthy but sure wasn’t clean either. Guy at check in was nice enough but went down hill from there. Next time I’ll drive further for a decent property instead of rolling the dice on a red roof.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, VA. I'm pleased to know that you had a pleasant interaction with our staff. However, it is disheartening that our property did not meet your expectations regarding the state of the pool and the property. Rest assured that your concerns have been brought to the property to ensure that your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
其他
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The front door was not secure, it was about to come off the hinges. It's a very old building.
Cold water in the shower shower head leaked.
Had to make my own bed.
Thank god they had clean sheets. All for one night and cost me twice as much a $175.
That's crazy i'm stupid
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, VA. Thank you for bringing these issues to our attention. I understand your frustration about the front door's condition and the cold water in the shower. I also regret that your room was not fully prepared upon your arrival. Please know that we take your feedback seriously and will use it to improve our services and facilities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
其他
Our room had not been cleaned. Our second room was very old & outdated
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Marion, VA. I am sorry to hear about the issues you experienced with both rooms during your stay. It is disheartening that your first room was not properly cleaned, and I understand your disappointment with the outdated condition of the second room.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We understand your disappointment and hope you might reconsider staying with us in the future, allowing us to demonstrate improvements.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
物有所值
短期住宿的好地方。
Sheets and pillow cases were dirty or stained. Bed seemed to be thrown together. Large room though.
Friendly check in, spacious and comfortable room. Convenient to highway and good dining choices
We asked for non smoking room. We tried two rooms and they both reeked of smoke
The staff and the rooms are great. Everyone is so very helpful and the rokms are amazing.
Generally clean room with hot running water and a really cold AC right beside a railroad tracks and off of the main road. So somewhat noisy, but can’t complain for the price. It was good.
Dirty
Luckily i knew what i was getting into because of the reviews. The only plus was there was no bugs. The sheets are all stained. Im not sure our room was even cleaned. There was a used soap and toilet paper in the bathroom. So we didnt even get a full toilet paper roll. The floor was nasty. You could not walk barefoot with out them turning black. This used to be our families go too years ago. The new owner is cheap and wont replace anything. He has let the place go to crap and should quit advertising a pool even has it on the sign. Hasnt had a wormibg pool in atleast 3 years. We will plan better and avoid this place next year.
We knew it wasn’t going to be top shelf but wanted to stay in Marion and were booking last minute. Pool empty, no hot water, homeless encampment in abandoned motel building in same parking lot. Wasn’t overly filthy but sure wasn’t clean either. Guy at check in was nice enough but went down hill from there. Next time I’ll drive further for a decent property instead of rolling the dice on a red roof.
The front door was not secure, it was about to come off the hinges. It's a very old building.
Cold water in the shower shower head leaked.
Had to make my own bed.
Thank god they had clean sheets. All for one night and cost me twice as much a $175.
That's crazy i'm stupid
Our room had not been cleaned. Our second room was very old & outdated