The bed was comfortable there is no breakfast. It’s just a packaged muffin and coffee, but it’s advertising as breakfast. There is no silverware or pots and pans or anything in the suite with the kitchen. What good does that do?
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酒店回复: Dear Guest, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk, and it is available upon request. Also, we regret that the grab-and-go breakfast did not meet your expectations. It is intended as a light and convenient option, and we understand it may have felt limited during your stay. Your comments are valuable, and we will certainly review ways to improve this offering for a better start to the day. We hope to have the opportunity to provide a more satisfying experience on a future visit.Sincerely,Hotel Management
3.0分
其他
The staff @ Extended Stay were very rude. No
Eye contact. They never came to front desk.
They were too busy on their phone.
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酒店回复: Dear Guest, We are genuinely sorry to learn about your disappointing interaction with our front desk team. What you described does not reflect the courteous and attentive service we aim to provide every guest. Your comments have been shared with our team to reinforce the importance of professionalism and guest engagement at all times. We truly regret that your visit did not reflect our usual standards, and we hope to have the opportunity to deliver a far more respectful and pleasant experience in the future.Sincerely,Hotel Management
4.0分
其他
Difficult Yet Satisfactory
It was good... Except for the fact that we had tremendous difficulty in actually checking into our room!
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酒店回复: Dear Carmen,We are delighted to hear that your stay was a positive experience overall. At the same time, we’re very sorry to hear about the difficulties you faced during check-in. Feedback like yours is invaluable and helps us improve our processes to ensure a smoother arrival for our guests. We look forward to welcoming you back to Extended Stay America for an even more seamless and enjoyable visit.Sincerely,Hotel Management
5.0分
其他
I was concerned that they didnt have lids to their coffee cups. I told them. Hot coffee can be dangerous.
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酒店回复: Dear Lori, Thank you for pointing out your concern about the coffee cups. We truly appreciate your feedback and take guest safety seriously, and we’re glad you brought it to our attention. Our team at Extended Stay America values these observations as they help us make small but meaningful improvements. We hope your overall experience was enjoyable, and we look forward to welcoming you back for another comfortable stay.Sincerely,Hotel Management
5.0分
其他
The staff was very nice and accommodating. They have a clean environment and respond quickly to request and issues if they arise.
5.0分
商务出差
Very friendly staff.
You cannot check-in after 12 am so consumers need to be notified even though the hotel is booked for that day
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酒店回复: Dear Guest, It’s wonderful to hear that the warm welcome from our team at Extended Stay America made such a positive start to your visit. We appreciate your note about late-night arrivals and will share it with the team to improve communication. Feedback like yours helps us enhance the guest experience, and we look forward to hosting you again for an even smoother and more enjoyable stay.Sincerely,Hotel Management
1.0分
家庭亲子
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OK, so while it looks right on the outside, the bathtub was absolutely disgusting and there was a fire alarm that happened. No I would never stay at this property again.
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酒店回复: Dear Jynaia, We are very sorry to hear about your experience. The issues you described regarding the bathtub and the fire alarm are far from the comfortable and worry-free environment we aim to provide. We deeply regret the inconvenience this caused and will be addressing your concerns with our team to ensure improvements are made. While we understand your decision, we do hope you will consider giving us another opportunity in the future so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
5.0分
其他
Staff was really nice especially Amirik he arranged everything as needed Really was a good stay during my trip
4.0分
商务出差
A good stay. Clean grounds and room. Immediate Surrounding area was okay. Staff were really good.
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酒店回复: Dear Amal, Thank you for choosing Extended Stay America and taking the time to post a review. We are delighted to know you enjoyed a pleasant stay, with well-kept surroundings and a comfortable room. It is also gratifying to hear that our team made a positive impression, as we take great pride in delivering warm and attentive service. Your feedback is appreciated and will be shared with the staff as encouragement to continue their excellent work. We look forward to the opportunity to welcome you again in the future.Sincerely,Hotel Management
3.0分
情侣出游
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The property is located close to I5, which is convenient for our purpose and there are multiple dinning options within walking distance. The hotel room is clean, bed and dresser are in good condition. It has a TV, a desk/chair, a full sized refregirator, small microwave, and two burner electric stove. However, the kitchen is not equipped with any cookware or diningware, so we couldn't even get hot water in the room. Also to our surprise, the room did not have luggage rack, no shampoo/conditioner, no coffee maker. Breakfast has coffee, hot water, plastic wrapped muffins, packages of hot cereals, but no bowl, no spoon. This is the first time we ever stayed at any Extended Stay hotel. Needless to say we are very disappointed.
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酒店回复: Dear Huiying,Thank you for taking the time to share your experience. We're glad the location and overall room condition met your expectations. However, we apologize that the rest of your visit did not meet the standards we strive to uphold. For cleanliness and safety, cookware, diningware, and toiletries are kept at the front desk and are available upon request. We understand this process may not have been clearly communicated during your stay. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
The bed was comfortable there is no breakfast. It’s just a packaged muffin and coffee, but it’s advertising as breakfast. There is no silverware or pots and pans or anything in the suite with the kitchen. What good does that do?
The staff @ Extended Stay were very rude. No
Eye contact. They never came to front desk.
They were too busy on their phone.
Difficult Yet Satisfactory
It was good... Except for the fact that we had tremendous difficulty in actually checking into our room!
I was concerned that they didnt have lids to their coffee cups. I told them. Hot coffee can be dangerous.
The staff was very nice and accommodating. They have a clean environment and respond quickly to request and issues if they arise.
Very friendly staff.
You cannot check-in after 12 am so consumers need to be notified even though the hotel is booked for that day
OK, so while it looks right on the outside, the bathtub was absolutely disgusting and there was a fire alarm that happened. No I would never stay at this property again.
Staff was really nice especially Amirik he arranged everything as needed Really was a good stay during my trip
A good stay. Clean grounds and room. Immediate Surrounding area was okay. Staff were really good.
The property is located close to I5, which is convenient for our purpose and there are multiple dinning options within walking distance. The hotel room is clean, bed and dresser are in good condition. It has a TV, a desk/chair, a full sized refregirator, small microwave, and two burner electric stove. However, the kitchen is not equipped with any cookware or diningware, so we couldn't even get hot water in the room. Also to our surprise, the room did not have luggage rack, no shampoo/conditioner, no coffee maker. Breakfast has coffee, hot water, plastic wrapped muffins, packages of hot cereals, but no bowl, no spoon. This is the first time we ever stayed at any Extended Stay hotel. Needless to say we are very disappointed.