酒店回复: Querido Carlos, Le agradezco que comparta sus comentarios luego de su estadía en RED ROOF INN HOUSTON - BROOKHOLLOW. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos que reportó, las sábanas quemadas con cigarrillos y el desagradable olor de la habitación. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad sobre sus comentarios para que puedan trabajar con los especialistas para realizar una inspección exhaustiva de la habitación y abordar las otras inquietudes mencionadas.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir tus preocupaciones.Sincerely,AdraineRed Roof Management Rediresponse Specialist
5.0分
其他
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翻译提供方：Google
这是一家不错的酒店
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酒店回复: Estimado Yoel:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Houston - Brookhollow. Agradecemos sinceramente sus comentarios y nos complace saber que tuvo una excelente experiencia con nosotros. Nos complace saber que tuvo una estancia maravillosa y que nuestro hotel le pareció un buen lugar.Gracias nuevamente por compartir su experiencia con nosotros. Nos encantaría volver a verlo si sus viajes lo traen de regreso a nuestra zona.Atentamente,ErikaGerencia de Red RoofEspecialista en RediResponse
4.0分
其他
Went for Swim Thick and stayed in room 322. Toilet required multiple flushes but still a good room and price!
5.0分
其他
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I enjoy my stay at the Red Roof Inn…Staff was very pleasant and accommodating!!! I went to be front desk so may times for assistance from needing a lighter to rubber bands and even help tiring my swim suit top and staff was very helpful!!!!… Hotel was clean and quiet to my surprise, wasn’t update to date with modeling bye very much so clean and intact ..:I will definitely stay there again !!
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. It's wonderful to hear that you enjoyed your stay at the Red Roof Inn! We are so pleased to know that our staff's helpfulness and accommodating nature made a positive impact on your experience. We strive to provide a clean and quiet environment for all our guests, and we’re glad that met your expectations. We look forward to welcoming you back in the future. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
1.0分
其他
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I am requesting a full refund as the property was unacceptable. I had a very poor experience, which forced me to leave and secure accommodations at another hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. We are truly sorry to hear about the experience you had at our property, which compelled you to seek alternative accommodations. We understand your disappointment and the inconvenience this has caused. Please accept our sincerest apologies for failing to meet your expectations.I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
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Good stay
One night only. Check-in was easy. Hall was a bit musty but clean. Room was clean. Good shower with towels. Quiet even near highway. Good stay for price
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酒店回复: Dear Graciela, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Houston - Brookhollow. We're glad check-in was smooth, and you found the room clean, the shower satisfactory, and the location quiet. We also regret to hear about the smell in the hall.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, AnnRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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This property was roach infested. I changed wrong twice and still dealt with roaches all night long. The staff was accommodating as far as changing in my room, but I was stuck there because I had already paid very disturbing the amount of roaches. I have a small child so it was very inconvenient.
2.0分
其他
Bad Service
When I came to check in there was problems and attitudes with the people at the front desk just wasn't pleasant experience.
那里的工作人员都非常好，态度简直是无可挑剔。酒店也特别干净。
每次出差必选红屋顶
除非你想度过一段糟糕的时光，否则不要去这家酒店
房间里有蟑螂和一股霉味，毯子和床单都被香烟烧焦了，有一种非常难闻的气味，所以我立即决定离开酒店并要求退款，因为这是一家糟糕的酒店。
这是一家不错的酒店
Went for Swim Thick and stayed in room 322. Toilet required multiple flushes but still a good room and price!
I enjoy my stay at the Red Roof Inn…Staff was very pleasant and accommodating!!! I went to be front desk so may times for assistance from needing a lighter to rubber bands and even help tiring my swim suit top and staff was very helpful!!!!… Hotel was clean and quiet to my surprise, wasn’t update to date with modeling bye very much so clean and intact ..:I will definitely stay there again !!
I am requesting a full refund as the property was unacceptable. I had a very poor experience, which forced me to leave and secure accommodations at another hotel.
Good stay
One night only. Check-in was easy. Hall was a bit musty but clean. Room was clean. Good shower with towels. Quiet even near highway. Good stay for price
This property was roach infested. I changed wrong twice and still dealt with roaches all night long. The staff was accommodating as far as changing in my room, but I was stuck there because I had already paid very disturbing the amount of roaches. I have a small child so it was very inconvenient.
Bad Service
When I came to check in there was problems and attitudes with the people at the front desk just wasn't pleasant experience.